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December 2023 by Antonial Boykins
The staff were very knowledgeable and professional. They were candid and the service was expedited.
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December 2023 by MariMichael Hill
We came in 2 hours before close to get one tire repaired. They acted like they did not want to help us, and stated it would have to be done tomorrow because they close in 1 hr. Do not recommend.
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November 2023 by justin sutton
Alignments a waste of time. They always call with some issue as to why they cant do it. Truck was aligned first time a few weeks ago. Told a ball joint was bad. Took it home and they didnt have any play. Changed a few parts and took it back. Now all of a sudden its gotten worse they are shot and cant be aligned. 3 weeks ago it was fine. Dont waste your time with these folks.
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September 2023 by Barbara Joyce Hodge-Smith
These guys were right on time for my appt, right on the money for my repairs compacted to my quote and right for the pickup! Great service and friendly people. This is my new go-to garage!
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September 2023 by John
Have been using this location since I moved here. Took in my car for the scheduled alignment, was told by the service writer the vehicle was “too low” - this location has performed an alignment on the SAME car two times previously (I have the receipts). I informed the servicewriter, who chats with the mechanics & I overheard them claim i was lying? At no point did any mechanics walk out to inspect my vehicle to verify this. I offered to leave the keys so they could at least try, but i guess they did not want the work.Service: Steering & suspension repair
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September 2023 by Curtis Davis
Have???s;no warranty on TansForce A2 tires , no TPMS although I was charged for 2. My dashboard still shows low air in tires that were replaced .
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September 2023 by Trauma Rn
These guys were right on time for my appt, right on the money for my repairs compacted to my quote and right for the pickup! Great service and friendly people. This is my new go-to garage!
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August 2023 by Blake Wright
Made an appointment for 2 pm on 7/20/23 for a complete vehicle inspection, when I arrived at 2, I was told it would be a 2-3 hour wait and the attendant took my keys, it hit the 3 hour mark and my car had not moved from where I parked it. I asked for my keys so I could leave and I was not questioned at all. No effort was made to let me know the status of my appointment, and multiple other customers were helped in the 3 hours I was there, some that even arrived after I had. The complete vehicle inspection is $9.99, I was told on the phone when I inquired about it a few weeks ago that the process takes about 10 minutes. It’s absurdly bad customer service to blatantly ignore a customer and not even attempt to keep their business. I was not the only customer upset with their service while I was there, and I wasn’t any other time I’ve been to this location. Don’t go here.
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June 2023 by Torey Street
Horrible always under staff. Very busy all the time. Be prepared for the worst if you choose to go there!
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June 2023 by luis meraz
Called ahead and made an appointment and Dropped my van for front alignment and they only installed the front tires and did not do the front alignment after 3.5 hours there. And didn’t get a receipt. I don’t recommend having any work done here. !!!Service: Tires
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June 2023 by Alfonso Rosendo JR.
Thanks Andy awesome customer service 100% satisfaction. My vehicle feels 1,000 percent reliable thanks firestone for an incredible job.
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June 2023 by drakius betts
Andy Roman is an awesome person. He helped me out a lot. I will going back there in the future.
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June 2023 by Eagle Vision
This place is the worst!!! All day for one tire… 9 hoursService: Tires
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June 2023 by William S.
Customer service was terrible. I brought my car in a little before 11 to see if they could fit me in for the day. After waiting in the lobby for someone to notice me, the man informed me they could fit my car in and that it would be ready towards the end of the day, reassuring me it would be finished. After not hearing anything all day, at six I rode back up to see the status of my car. On the way up I called to check and was informed all the techs left at 4 and that they closed at 6 (even though online it said until 7). I understand not being able to get to my car and I am not upset about that, I am upset about them not calling and informing me that they were unable to get to it. If i would not have called when I did, the last worker would have left for the day and I would not of been able to get my car. Overall a very bad experience. Would not recommend using them to service your car.
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May 2023 by Joanna Ng
Booked an appointment online, got an email confirmation that this is scheduled. Drove all the way there to be told, oh, I don’t know why I did that. We only have one tech today and he gets off at 5 to pick his kids up.Maybe you should’ve called me before I wasted my time and gas to drive there? This company either needs to hire more techs or better front desk people cause the guy up front could care less.
