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February 2024 by Matthew Taylor
I looked up the price of the alignment online and it was 114 or something like that and when I got my total it was 242. He went ahead and assumed I wanted the lifetime alignment when I didn't. It's not that big a deal but the fact that he just added it for the hell of it rubbed me the wrong way
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January 2024 by Kelz Russell
Worked OT to get me right , didn’t have factory tools needed for my tires and they still made a way. Working past there time just to make sure I had my vehicle to get home. HIGHLY RECOMMENDED FOR ALL TIRE NEEDS‼️?
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January 2024 by Susan B
I was told my car needed over $3800 in repairs, and it would be a 50/50 shot if it would fix the problem. Recommended a new car, said it might quit at any time. Took it elsewhere. They replaced plugs and 3 ignition coils, $833. Car is running excellent, no codes. Needless to say, I don't think I'll be back.
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January 2024 by Jonathan “Jon” Moore
Yet another corporate auto service company that lies to customers and tries to steal from them.I got a nail in the middle of the tread on a 6 month old tire (had replaced all 4). They not only lied about tire condition to try and upsell me 4 tires, but they told me they couldn’t plug the 1/16” (or smaller) puncture IN THE MIDDLE of the tread due to size and location.I know this kind of thing isn’t uncommon, but it should be criminal fraud.Of course companies like Firestone write the bills that become laws on behalf of our “public servants”, so this won’t ever change, but we all know it’s fraud and theft.
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November 2023 by King Dante
I was trying to get tires mounted and balanced on a 2021 limited longhorn edition ram 3500 dually they don’t have equipment to do
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October 2023 by Matt Elliott
I was there on 10-7-2023. Took 6 hours to fix a tire with a nail in it. Ridiculously slow. The staff moved at a snails pace. They offered no apologies, tho I suspect they will now that I’ve posted something public.Service: Tires
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September 2023 by Derrick B
This place of business is horrible. They overcharge for everything and have the audacity to have bad customer service. I will never use Firestone for anything else. I wish there was a negative star rating that I could give.Service: Tires
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September 2023 by Adam S.
Horrible experience all around and extremely untrustworthy staff. I would recommend taking your car somewhere else.
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September 2023 by Thomas Williams
Great service even dealing with a warranty company most places won’t do it but they do and great service
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August 2023 by Chris Roberts
Waited 2 hours to have a flat fixed only for them to call and say that my tire was not repairable and it would be $250 for a new tire (just the standard truck tire). They charged me $21 for the patch that was not stopping the leak and wouldn't give me a paper receipt for my tax records. Went to a different tire store closer to home and they told me whoever put that patch on there and told me it was unrepairable didn't know what they're talking about. He fixed the tire and charged me $19.
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July 2023 by Larry Bing
I carried my ride in for a slight sound when I braked and they returned my vehicle to me making the most awful squealing sound and the sound was still there after spending 1100$ I do not recommend this to anyone few weeks prior to this I got two new tires to put on and the guy ended up changing the oil and filters and other stuff that I didn't request this place has became a joke
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July 2023 by Leysha J
Where do I even begin. I feel like I was ripped off for the service I received. I was promised my vehicle would be done by a certain time and it was not. Once I finally picked up my vehicle, I can to return it back to this shop for the same issue. As mentioned in a previous comment, the shop is closed on Sundays but their website says otherwise…My battery isn’t working and still under warranty but since my vehicle is not moveable, I called to get a new battery. I called this store and explained my situation, they verified that the battery was still under warranty and they would have to test the battery. I was told I could bring the battery in without the vehicle to have it tested, when I went to the store, the “Store Manager” said they cannot test the battery without having the vehicle there. Provided absolutely no help and was just trying to get us out the door since they closed in 5 minutes. He could not care less about helping us. Our experiences with Firestone has been absolutely a nightmare. This store is not held accountable or to professional standards. This store definitely does not “promise to provide the best customer service and offer the right solutions” as they advertise.
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July 2023 by Ashalina J
Where do I even begin. I feel like I was ripped off for the service I received. I was promised my vehicle would be done by a certain time and it was not. Once I finally picked up my vehicle, I can to return it back to this shop for the same issue. As mentioned in a previous comment, the shop is closed on Sundays but their website says otherwise…My battery isn’t working and still under warranty but since my vehicle is not moveable, I called to get a new battery. I called this store and explained my situation, they verified that the battery was still under warranty and they would have to test the battery. I was told I could bring the battery in without the vehicle to have it tested, when I went to the store, the “Store Manager” said they cannot test the battery without having the vehicle there. Provided absolutely no help and was just trying to get us out the door since they closed in 5 minutes. He could not care less about helping us. Our experiences with Firestone has been absolutely a nightmare. This store is not held accountable or to professional standards. This store definitely does not “promise to provide the best customer service and offer the right solutions” as they advertise.
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June 2023 by nicole Williams
I was so impressed. I went in as a walk-in on a rather busy day, and Derrick made it his priority to get me in and out as quickly as possible. I had already spoken with several other shops, and they were on a 2 hr delay. As a result of his extra effort, I was able to make it to my vacation on time.
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June 2023 by Tina Harris
Went in for a tire/rim installation and was told it would take 2 hours but ended up taking 9 hours. They broke 4 of the 5 tpms sensors and agreed to replace but here we are 3 weeks later and giving me the run around over and over, I can't even get them to answer my call.
