Kroger

Most Recent Comments

• March 2025 by Jibril Martinez
  So tired of the shape they leave the parking lot. Especially the handicap with the yellow cement barriers parking all over the place especially right by the doors where passengers exit
• March 2025 by Phoenix Storm
  Did pick up order on 02/21/2025 didnt get over half of my order made claims like i was told to do to get my refund for my missing items because they told me they were out of stock of all the items now i am out 488$. Cause they wont answer phones to make it right i go up there and everytime im told to make my claims that there is no one present to fix my problems. And i got make my claims ad tell them i was told to make the claim again for the 50th time and still yet to get my refund.
• January 2025 by Kayla Jordon
  This rating is specifically for the associate Brianna. I know you felt powerful by causing that little scene at the self check out when I simply brought a price discrepancy to your attention. I assure you, that $3 price difference did not put me in a bind. It did however showcase your immaturity and pettiness. Lots of people have the potential to be petty; as evidence by, this review. I hope you have the day you deserve. As I suspect you will, because happy people don’t behave like you.
• November 2024 by Michael
  Worst store ever!!! Racist people and roaches
• October 2024 by Itty Bitty Jeve
  Waited in line for about 30 minutes at the money center, no one came till about 45 mins later and was very rude !
• October 2024 by Victor barnett
  Closes at 11pm but doors locked at 1020pm smfh
• October 2024 by Roy Davis
  This store is always closing early. I'm not sure why they don't just close it permanently. Employees just riding the clock for an hour and management locks the doors. Just sad!!
• October 2024 by Bianca Peterson
  DO NOT SHOP AT THIS STORE. I would give zero or negative stars, if it were possible I placed a pick-up order at this store that had special bakery items ordered. When calling the store (as requested to give decorative instructions), no one would answer. I let it ring for 18 straight minutes before I got an answer. When speaking to the bakery employee, they could not find my order and refused to look it up by the order number. The manager would not get on the phone and made the clerk be the go-between. The clerk then hung up on me without finishing my order. When I tried to call back, I let it ring for 35 min before I was again hung up on, without being helped. I showed up to get my pick-up order, and I waited 25 min for the clerk to bring out my items WITHOUT the custom bakery items that were ordered. Who knows if they ever even got made. This place has the worst customer service! Shame on you, Kroger, for allowing this to continue
• September 2024 by Laura Little
  Went to Southaven Kroger moments ago and began walking in but realized I didn’t see any carts. I ask the nearest employee where I could find a cart and he briefly looked outside abd replied “there ain’t none.” I repeated what he said as a question “there aren’t any carts?” And again, he said “no ma’am there ain’t none” and walked back to the group of younger employees who were just talking to each other and messing around instead of actually trying to assist customers.
  
  Every time I go try to go to this location, service has been worse than the last and I’m disappointed in Kroger for not caring more about the ones who make them money.
• August 2024 by Barbara Robinson
  Great!
• August 2024 by Julie Tittle
  I love that store love how they redid it it's more laid back and not as crowded
• August 2024 by Mk Hill
  Kroger always has what I need and always helpful to find what I'm looking for. Thier prices aren't bad compared to some of the other grocery chains.
• July 2024 by Jon P
  Left expired meat on the shelf and now I have salmonella
  
  Thanks careless workers
• July 2024 by David Logan
  1 STAR BECAUSE I CAN’T LEAVE A NEGATIVE STAR RATING…..
  I purchased a 3+ lb, $33 fresh salmon filet from the meat dept. 7.3, which they packaged, kept it refrigerated and when I opened the package to cook it 4 days later 7.7, it was mushy and stunk so bad, it made everyone in the house sick to their stomach and the house smelled like rotten fish for over 24 hrs. So 7.7 I went to the closer to me Kroger (Hernando) and spoke with the manager there and asked about an exchange and explained the situation. I was told because the purchase was over $10, I had to return it to the Stateline rd store. Didn’t make sense to me from a customer service standpoint but I said ok. Since we had been craving and planning to eat salmon, while at the Hernando store I purchased another $27+ salmon filet along with some other items and we cooked our salmon 7.7. 7.8 am I take the rotten salmon to the stateline rd store to discuss the situation and see if there could be a resolution. I went to guest services and spoke with the employee there and she asked that I take the rotten fish to the meat dept. and discuss with them. Back to the meat dept. I went and the employee that packaged the salmon initially was there and I proceeded to tell him about the salmon. Before I could finish speaking, he started telling me that all salmon would be spoiled after 4 days and there was nothing wrong with the product sold. He stated that the “sell by” date would have been 7.6 and would be fine by that date but not 7.7. I disagreed and he said that the manager would have to get involved for any resolution. I stated that I had purchased another replacement filet from Hernando 7.7 and was just looking to have the $33 refunded or at least credited. The manager was called and I went to the front of the store to wait on their arrival. The manager showed up and he and the meat dept. employee discussed the purchase date and “sell by” date immediately started saying the salmon was good on 7.6 but not good on 7.7. Then the manager said that maybe there was something wrong with the “refrigeration” or maybe I “should have frozen it until use”. I asked why would I buy fresh fish to freeze it for 48 hrs to thaw it out and eat it? I told the manager to feel the salmon in the bag because it was STILL COLD from the fridge. He said he would not offer a refund because of the “sell by” date. So I asked if he poured all milk out because of a “sell by” date and he said that milk is not the same and I told him the same point with the salmon. He said again he would not offer any refund even with me buying ANOTHER salmon filet 7.7 from Hernando. Trying to keep my composure, I said “so there’s nothing you’re willing to do about a bad product? Refrigerated fresh salmon doesn’t spoil in 4 days.” I was again told “No.”. So I left the rotted salmon along with a few expletives with them and walked out the door. With as much as food costs today, it was completely unprofessional how the situation was handled.
  $33 may not mean much to Kroger but for my family, that’s a costly dinner and what was going to be a “treat” dinner, it turned into a hellacious headache. Not to mention the additional time for the trip to the store 7.7 in Hernando and then to stateline rd store on 7.8 to hear some BS story from the manager and the meat dept. employee. I love my Hernando Kroger but sorry, Stateline Rd. store ruined it for Kroger. SuperLo & Piggly Wiggly will be getting my future grocery business. Thanks for reading my enjoyable Kroger shopping experience!!
• June 2024 by The Happy Truck Driver
  Empty shelves. Water on the floor. Some good produce and it has truck parking on the right side or west side