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December 2023 by Pam Siggers
Very excellent customer service! Everyone was so polite & helpful. Made my first shopping experience wonderful. There are multiple locations, but I'll definitely go back to this one!
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June 2023 by D Davis
I received a text mid-morning on Friday, 5/26 (Memorial Day Weekend) that beard oil was BOGO 1/2 off "all weekend." I had to work all weekend and spent my free time Saturday at the doctor and pharmacy, so I went to Magnolia Soap SH on Sunday, not knowing they .would be closed. Then I called Monday just before 11:30 am to see if Memorial day might count as part of the weekend, but it didn't. She let me know everything in the store was 20% off "all day." So we went to lunch and to the store that was closed at 3pm with a small handwritten note on the door. Couldn't she have told me they were closing early so I wouldn't make the drive or know to hurry??? My daughter is in Army training and wanted me to get that for her to give as a gift. ? Lots of disappointment.
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May 2023 by Sean J
The soaps were nice I wish someone would have helped me label my soaps other than that everything was good
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September 2022 by H B
Awesome product and employees ?
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September 2022 by cindy Reaves
Love this store! So many many wonderful choices. The staff was friendly and helpful, even offered free gift wrap.
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September 2022 by Wendy Myers
I dont know what "Mrs C" I talking about. Maybe she is the problem. Maybe she is the one who had issues with herself. I go in there weekly. WEEKLY!!! And have received nothing but outstanding service. Maybe she is confused with another place because no one over 40 works there. The employees are the main reason I keep coming back. Dean. You have done good with your staff. Maybe you have some customers that are too extra or too entitled. Love this place so much I have referred many people to this specific location because of the customer service. Keep up what you doing.
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August 2022 by Mrs. C
I've been to this location several times trying to give them a chance and the same thing happens over and over again with the same person.I walk in on Saturday, August 20, 2022 around noon with my laundry detergent containers to be refilled. I'm a veteran at how this works so I walk up to the counter to be waited on and the middle aged Caucasian lady, early 40's, short, with hair pulled in a ponytail tells me someone will be with me(voice tone was not pleasant). Mind you she wasn't with a customer, so I waited and waited until the other associate came to assist. I will keep going to the Germantown location where they're nicer, they interact, and are friendly.I love Mr Dean and know this is one of his locations but I will be sticking with his Germantown location from now on.Do better!
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April 2022 by Siera Humphrey
Customer service need approving.Walk in the store didn’t get greeted or anything.Stood in line for about 10 min.The cashier skip over me and rung another customer up when I was already in line.
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January 2022 by Vina S.
What's there not to love. I moved to Virgina Beach from Horn Lake MS . The staff still took care of me like I was still in the area with my online order.
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January 2022 by Michael Cloud
Received some bath bombs for Christmas and went to use one tonight super oily and definitely not a big fan of the oily feel but love the smell
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January 2022 by Tereska Davis
I went in on a whim and walked out with the best smelling candle of my life. This candle is potent and very NON-irritating. Let me say it again...I have no allergies nor sensitivities to products but am keen on sensing irritants to my eyes, skin, and lungs and I’ve had the Serendipity candle on a candle burning for about a week and turn it on and off 3x a day and my very large space stays well scented and again...NO irritation...clean burning, clean fresh fragrance that hasn’t changed. I’m buying 3 more as Mother’s Day gifts. ????
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January 2021 by Jennd D
Wonderful products, to me they were hypoallergenic, cleans and perfectly moisturizes skin, the scents are delightful! Laundry detergent, scrubs, and body butter are my favorites. Looking forward to trying the spray hand sanitizer and bug spray!
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January 2021 by Michele Robbins
Smell inside the shop was overwhelming and threw my allergies out of whack for 2 days. The whipped sugar scrub left an extremely greasy feeling almost like I had put Crisco on my skin that I could not wash off.
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January 2021 by Eva Dadzie
Walked in the store today to check it out. Not a single person out of about 5 people working there said hello or asked if i needed help. Won't be patronizing this shop.
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January 2021 by Megan Fleming
The staff is helpful in choosing scents. Love that the bath bombs aren’t overly greasy or dyed.
