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April 2024 by Dominique Batrice (Journeytolife)
I have to say that Kent was a very big help! He was very friendly. He went above and beyond make sure that we got what we were looking for. If you go to this location definitely talk to Kent.
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April 2024 by Asheed Abark
Greeted upon entrance and taken to the mattress area. Had a trainee who was awesome with his trainer. I enjoyed my experience, and I felt like I was actually welcome as a customer. All my concerns were answered, and I purchased a mattress that fit both my budget and health benefits. I will recommend them for mattress needs. The sales people was just awesome and very knowledgeable about their product. My total experience was exceptional and memorable.Chelsie actually made my decision simple and easy. She has a plethora of knowledge about mattress and accessories.
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April 2024 by Larry Witherspoon
Chelsie was great. We checked out half the mattresses in the store. She was so patient.
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April 2024 by Vicki Anthony
We had an awesome experience at Mattress Firm. Chelsie was so knowledgeable, answered all of our questions, shared valuable information to help us with our selection, she was OUTSTANDING to work with!! Highly recommend this place and Chelsie went above and beyond. You have an incredible employee that knows her stuff.
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April 2024 by Laura Gilliland
Chelsie was fantastic in assisting us on our purchase today. We purchased a Queen mattress and box spring. She showed us the mattress. We set a time up for delivery on Tuesday. Her knowledge in her job and customers are phenomenal. Chelsie gave us all the details without us having to ask a question. You have a gem in your Mattress Firm location in Southaven. Thank you for being a blessing in our journey today. God bless always. ?️✝️??????❤️❤️
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April 2024 by Kim Buchanan
I came into the store knowing what I wanted and had a budget in mind. Chelsie helped me stay within my budget and saved some time. I didn't have to go to any other stores to compare prices because of the great deal I got at Mattress Firm.
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April 2024 by angie vega
Absolutely the best experience possible! As soon as my husband, son & I entered the store we were greeted by all staff which made us feel very welcomed, they were ALL very friendly.Chelsie & Khalif (sp?) made their way over, and Chelsie who is AMAZING…so knowledgable on all of the products there…schooled us…seriously, she knew everything! Khalif who is currently training is going to do great, not just because he’s got her & the team, but he is just such a personable guy!Bottom line, we went in to look around and then go elsewhere and compare…that didn’t happen, why? Because we found exactly what we needed with Chelsie…BEST CUSTOMER SERVICE & MATTRESS KNOWLEDGE. Thank you so much, now I can’t wait for my bed!
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April 2024 by Janice Shelton
Chelsie is an amazing sleep expert. She explained all the different mattresses and how they relate to your body and how they help you sleep better. Great experience!
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April 2024 by Marcia Laundre
Kent Hall was great, - and so helpful in every way. Very friendly, not pushy like a lot of sales people, and ready to assist us in finding the best mattress for our needs. Mattress Firm needs more like him.
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April 2024 by Betty Park
Excellent Customer Service by Chelsie
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April 2024 by Bart Daughdrill
My experience was great. Chelsie was very knowledgeable and was not pushy to make the sale. She walked me through the process and allowed me to make the purchase I wanted.
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April 2024 by dachiemom self
Kent was super to work with and a stand-out employee for Mattress Firm. Answered all my qurstions. Explained the product thoroughly. Explained warranty and return/ exchange program should I need to use it. Highly recommended.
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April 2024 by Charles Pennington
Great, friendly customer service. Chelsie was great about explaining our purchase options for a queen mattress for a guest bedroom. Will be returning soon to purchase a mattress for our master bedroom.
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April 2024 by Amy Poe
Excellent service and very helpful sales people.
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April 2024 by Meagan Qualls
Great customer service! Tandy did a great job of explaining our options. She was very helpful and informative. Prices were great. We will be back for all of our mattress needs thanks to her.
