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March 2024 by jara Lynn withers
This is the worst Once upon a child that I have been to… I have visited several of the locations.. On today (3-23-24) I visited the Southaven location to purchase the 30 bodysuits for $10. I was in the store over 1 hour going thru all the onesies to make sure I had the correct ones.. Once I got to the cash register to checkout I was told that anything that didn’t have a tag we couldn’t not purchase and I was accused of taking tags of some of them.. Worst customer service ever… Whoever is labeling the onesies/bodysuit needs to know the difference between a t-shirt and bodysuit… I will continue to shop at the Collierville location…
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March 2024 by Mrs Williams042216
These stores have gotten worse overtime, alot of the clothes shouldn't have been accepted, the shoes are a complete waste of time if it's name brand no matter how it looks, they will still accept them and what you to pay $20 plus for them. Honestly once your child gets past that 6 year old stage the clothes just go downhill from there and it's better to shop on shein or children's place. I've shopped at this store since my 11 year old was a baby and I'm disappointed with the selection now. Will just shop somewhere else, definitely not worth it anymore.
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February 2024 by Kristen Renae Cothern
Always love coming and letting the kids find their own styles… it’s how they make their own statements! 8&9 boy and girl !
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February 2024 by Cathy Bie
Horrible u can't walk down aidles. No help.
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January 2024 by shanova J
LOVE THEM!!
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December 2023 by Janice Lowery
I use to love going in there to shop !! Not any more the prices has gotton ridiculous you might as well just go on to the Children Place / Old Navy !!
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December 2023 by Calix Marisol
Very good place to buy clothes for your children
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October 2023 by Rachel Cohen
I have been here and I had a wonderful experience with this place and I plan on going back because they got nice stuff for all three of my children
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July 2023 by Dee Walls
I went to this store today and the attitude of the employees is terrible. I spent $165.00 in this store today and I will never be back. I don’t know anybody’s name but the Caucasian young lady with the dark brown hairShe is lost and confused and didn’t want toBe at work today and the African American young lady with the colored pink hair she is just as nasty mean and rude and I wasn’t even dealing with her she put herself in the conversations after giving me attitude theyHad the audacity to ask me to put a basket back my son got the basket put it backAfter we got outside he said what was wrong withThem today. (Arguing amongst each other talking smart to customers) they hire new employees they hire new managers and it gets worse and worse…… it’s entirely to many other places to shop that won’t give me attitude that will value my dollar and IWill definitely go there… where I amRespected and my money isValued……..
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July 2023 by Donna Lambert
I have been here to Once Upon a Child and many other states. I was a little confused on the sale but a lady was kind enough to explain it to me. Her name was Jackie and she was very pleasant. She went above and beyond to help me and even came back by when putting out some things to see if I needed anything. I could not disagree more with the reviews I have read. I will continue to shop here and hope to always have Jackie assist me.
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July 2023 by Tanekka Hudson
Went in to drop off, was told it will take a bit longer than the estimated time to get a estimate on my things but no one bothered to mention it would take days! You have to call 100x before speaking with someone. Store looks a mess upon entering! Staff seems lost as ever and clearly has no clue! I see that management responds to reviews a entire month later so not looking forward to anything being done any time soon!!! Just save yourself the hassle and go somewhere else!!! Memphis has 2 other locations in the surrounding areas, better off going there!
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July 2023 by Ariana M
The negative reviews are very accurate!I wish I had her name but there was a young girl working there who was super sweet and helpful, so this doesn’t apply to her at all! But man do these girls lack professionalism, it took me aback. And I’m SO gracious and usually never one to complain, but they had so much attitude it was genuinely shocking. The manager (I’m assuming, older lady) was the worst of all, extremely rude and short. When I walked in, I was looked at and ignored by every employee, not even a hello, until I approached who I believed was the manager, sitting on her phone completely ignoring me which was super odd and unprofessional. Looked like I was inconveniencing her for asking for help.There was really nothing good here. Small disorganized selections, mostly Walmart brand, carters, old navy. Some with extreme washwear even! I saw some things with so much pilling, and stained items.I brought in a box with high end brands some bamboo, huge range of sizes some brand new with tags, and they gave me $43 for 27 items. I thought it was a joke. They also refused to give an itemized list of what they took and how much they gave, they definitely took more than 27 items and screwed me over. That box was worth $250+ easy. You’ll have better luck selling on Facebook BST, Mercari, etc than with them! Especially bamboo, Kate Quinn, stuff like that has great resale value. I love OUAC but this location in particular was garbage and not worth the trip. Don’t even waste your time! If you do go in, don’t let those workers disrespect you. Seems like they’ve been getting away with it for a while and need a reality check
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June 2023 by Hessie N.
give your items away instead of dealing with these people. rude and don't know how the system work. take 4 days to process 5 of the same item.
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May 2023 by Sam Boyd
Very rude staff! Unhelpful! No sense of urgency! I do not know why these people are in business. The owner was there today and they were still not on their best behavior!!
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April 2023 by Sha Parker
I always love to visit this store. If you have kids, it’s a must!! Great prices and unique finds.