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April 2024 by Aaron Ray
Couldn't schedule an appointment. Got my new windshield elsewhere. Maybe have a phone that does more than direct me to your website. I talk to humans not robots. Have nice day comrade
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March 2024 by guang wu
I replaced the front windshield, but my frame number was covered, the gap in the front was not aligned, the glue on the two sides was not fully applied, and it was warped. The staff was not serious, too sloppy, and too irresponsible. The most basic frame number was not aligned, and the front windshield was obviously not suitable for my car, but it was installed. I made a new appointment for re-adjustment today, but the frame number is still not aligned. I am disappointed with them. I advise everyone not to come here to replace the glass. The staff here is not serious and responsible.
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March 2024 by Fred Eggleston
Scheduled an appointment and no wait took the car and we're done in 90 minutes could not ask for better. Workmanship was perfect.
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March 2024 by Maynard C
My insurance made me go here for a windshield chip repair. While working on the chip they cracked my windshield. They said too bad you signed a waiver. I'm now responsible for the insurance deductible on a new windshield. No way I'm letting these rejects touch my car again.
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March 2024 by Gabby Germano
Easiest transaction ever!I’ve never dealt with a cracked windshield before so I wasn’t sure what to expect and was a little anxious about it as silly as that sounds. A rock flew up on 240 and hit my windshield and started a crack that was quickly spreading. Made an appointment with Safelite for that following Saturday. Dropped my car off Saturday, went and grabbed lunch and my car was ready by the time I was done (about 50 minutes). Not sure of the nice guy’s name that I dealt with but he was wearing a herringbone style hat. He explained to me everything I needed to know as far as after care and sent me on my way! Definitely recommend!!
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March 2024 by Josey Snyder
Worst experience I’ve had with anyone my car has been damaged for 2 weeks no manager contact
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March 2024 by Amy Wulff
Customer service was slow as everyone was at lunch in the back and not greeting customers (I wasn’t greeted for at least 5 minutes) but the work was good and generally efficient. I would recommend them.
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March 2024 by Victoria Knepper
GOOD LUCK GETTING ANYONE TO ANSWER THE PHONE.
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February 2024 by happylife 123
Windshield replacement and glue on side panels of car
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December 2023 by D A Ratliff
Completely done one & half hours, much appreciatedSome of the interior plastic not staying snapped together around the mirror.My main complaint is they could never could come to my home on a Saturday for the replacement. I could however come into the Safelite location a Saturday. ?
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December 2023 by Andrea Baird
Had put off the new windshield for as long as I could. My 17 yr old drives it so I didn't want any further damage to occur during the winter. We had a very professiohnal tech by the name of Luke come during the time frame requested. Windshield had both an edge crack and floater crack. Only 3rd winshield on my 2014 subaru outback. Which for a subaru is pretty good considering I am already on my 2nd one for my 2022 Subaru Ascent. Luke was efficient and great to communicate with. Loved the ability to add the new blade install too. Price was a little higher than I initially thought but I did have them come out to the house and threw in new wiper plades which increased the cost by $120 which is fair. I will definately use Safelite Auto Glass in the future. :-)First 2 pics are samples of what the crack looked like (forgot to take before photos). Last two photos are after windshield repair today. My son is happy but better yet I'm relieved.
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October 2023 by Fed
Went in there with busted window, from out of town. Was greeted by Stu, very nice young man. He put a crash proof plastic on broken window. Went and saw Brandon, he found a window and in 2 hrs, I was out of there. I highly recommend this place. No appointment, but for a Saturday, they were awesome. Thank you Stu and Brandon, you ROCK!!!
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October 2023 by Nicol Hager
I wish I could score a 0 or less. We had a 10:00 appointment, we were told 1 and a half - two hours. I looked outside at 11:30 and our car was still sitting in the parking lot. I asked the receptionist and she said they only had 2 techs and they would get to it as soon as they could. We asked to speak to the manager and was told she was on a conference call. Asked for the corporate number and they could only call and talk to the location manager and come back and tell us the same thing the receptionist had told us. We asked to speak to the manager again, only to be told she had left the building for her break. This location failed at customer service in a major way. We found a private company to get our windshield fixed AND will let everyone how horrible our experience was at Safelite.
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October 2023 by Nate Decker
For my 05 full size truck my windshield replacement seems great quality for a great price!! I was weary of losing my OEM quality windshield. Now I've been driving with my new windshield from Safelite for a week. If you come to them right away when the crack is small, you would be able to save your original quality windshield through Safelite. I know that because I've done that 3 times before. The case scenerio that caused the visit has happened 4 times in 5 years. A pebble that flew out of a dump truck struck my windshield on a highway when highway construction was under way.
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October 2023 by LadyKaren Wilcox
I have to say that I was panicked when I came in and because somebody was snarky on the phone. But my experience once I got there in person was absolutely amazing great people great personalities thank you so much
