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July 2023 by Charly P.
I hate to leave a bad review but when it's earned then it's earned. I've frequented several Sam's Clubs across Mississippi and this one is by far the worst run. The management here is being held together with twine and paper clips, and it's easy to tell that the staff are treated terribly and have no motivation to succeed because of it. Not only do they consistently understaff every department to pad their profit margins, but they overwork those already under supported employees. The poor girl in the bakery told me she had been there 12 hours because they would not allow her to cut off orders the day prior (the day before a holiday) and she was the only one scheduled the next day as well! The store is constantly dirty, and the bathrooms are usually a wreck, and I can't tell you how many times I've witnessed members walking out without anything because the stock is terrible. Pro tip: drive to Memphis (an hour and a half away) and swing by Costco! Clean, beautiful, and friendly.
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February 2023 by Cindy D.
Manager on duty was completely insane. First I asked at the door, if I am returning Jewelry do I make a return at the Jewelry counter or the regular return counter; he said the regular return counter. After waiting for 20 minutes I was told returns for jewelry are made at the jewelry counter. I asked for the jewelry manager, and he was short and small in stature, so I described him as the small man when I ask to speak to if he was big I would have described him as a big man, and she accused me of calling him names. She then ask the other customers their opinion of my reference to his as a short man. I asked if I could take a picture of her badge so I would have her name, and she started running outside. So when I left the store she called the police while I stood there waiting to be picked up by husband. The police asked her if I had stole anything, at first she said no but then I don't know maybe. They asked her if I assaulted anyone and she said no but I had followed her out the door and I had asked for her name and tried to take her picture. You could tell the police thought she was a insane also. So this is management material at SAMS Warehouse?
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May 2022 by Katy P.
Things are constantly out of stock. But, I guess that is just apart of life right now. Parking lot is always clean, bathrooms could use some work. Hard working cart "grabbers." And the little food court is good & cheap! I'm glad they finally brought the salads out, and are available. I wish they had everything that they advertised, on their video menu. Oh and they do now have sushi rolls, but they are alllllllll the way in the back, by the bread & frozen meats. They would sell more, if the were in the cooler where they put the salads. It could even possibly help the flow of the one, or maybe 2 people working the little food court counter. Because the sushi is already made, they just need to pay for it, then eat! I really do enjoy the scan & go, on the app. You don't have to touch too many things, like possibly germs.
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April 2022 by Angela Brackin Lopez Perez
The ladies at customer service were really helpful and showed us how to use the app to scan and go and how to use it at the gas pump.
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March 2022 by Elaine Gholson-Stewart
I walk with crutches… I was stuck in this store for hours due to the mobile chair going dead and they did not have the manual chairs… the associates had no answers and just walked around… this is ridiculous.. I had to turn it off and on to make it to the front… I guess this is what I pay for
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June 2021 by Jim Varner
Here’s an item I like from Sam’s Club
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May 2021 by Adam C.
I went to buy a mattress, drove 45 min away, because they had it in stock. The Serta Matress was on the very top shelf. I went to customer service and asked if she could get someone to get it down for me. She made a call, I literally heard the guy say, I'm off duty till 3 (about 40 minutes)they have to wait......I run a business and I would never make a paying customer wait. Is Sam's in the business of selling products or turning money away. DONT WASTE YOUR TIME OR MONEY HERE. Management needs to be replaced. I'll stick to Costco. Wasted $100 on S*** Club. S*** Club needs a new manager.
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April 2021 by Neva Graves
Fast convenient fast lines good quality merchandise
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January 2021 by Tia Brown
Great for non perishable essentials.
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December 2020 by Jon Lepicier
Crowded. Not well organized
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May 2020 by Cory Padron
store manager on shift has an attitude and will be calling 1800walmart since he is not able to answer questions and suggest I call 1800 Walmart
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January 2020 by PJ Patrick Newton
Worst conditions ever in a Sam's Club . No heat, worse customer service and management we have encountered.
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December 2019 by Bethany Hensley Anderson
We are traveling in our RV and had to stop to get a tire either fixed or changed. We purchased the tires at Sam’s in Oklahoma City and they installed them. They said they could not help us because it was an RV. We are far from home and it is raining. I am so angry right now. We are parked in their parking lot waiting for roadside assistance to send someone to come help.
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October 2019 by Kemi Camarano
Great service by the all the employees
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December 2018 by Stephen B.
I have three words for all the haters out there! "SCAN AND GO"! Oh my goodness!!! No more getting mad because there are 10 people in front of you. You just download the APP and scan the bar code as you put groceries in your basket. Then when your done shopping, hit pay on the APP and head directly to the door. LOVE IT! So for all those other people in the SAM's YELP reviews complaining about the checkout lines, here is your solution! BAM!
