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July 2024 by K W
At the location everyone was polite and inviting.. Wesley helped me out as much as he could.. BUT.. It's sad that they are NOT allowed to handle the small matter I was dealing with!? ?
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June 2024 by shannon wallace
WORST CUSTOMER SERVICE EVER EXPERIENCED. so bad they should be put out of business. NEVER USE XFINITY!!!
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June 2024 by Joshua Lambert
If you can not afford a lawyer you can not afford xfinity because they will charge you wrongly and not fix it.
Poor products and poor service. Canceled service a month ago due to defective phone they sold us.
On the phone they promised to credit us a month since the defective phone was there fault. A month later that was a lie and I've been charged again.
I'll be in later in person hope yall are ready to fix this.
Will never use xfinity service again regardless of area. Don't waste your time here.
UPDATE: customer service did contact me far from resolving the issue. They came up with additional imaginary things to charge me for. If you do business with them get ready to hire a lawyer if they charge you wrongly because they won't fix it.
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June 2024 by Timothy Hales
Only reason it's getting 2 stars is download speed.
Everything else about this company is dogwater and I mean EVERYTHING Goodluck getting in touch with a real person, takes forever and you have to deal with the machine first. Secondly, the throttling, oh my the throttling. It's so horrible. Honestly I had a better experience with max south, because at least when the internet went out, they had a 24/7 support center, unlike this company....
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May 2024 by Laura Weaver
Helped me figure something out and gave great advice
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April 2024 by Desha Cruse
Xfinity/comcast debuts your acct then 1 yr later doubles! Then doubles again the next month! This is highway robbery! Go to another source! AT&T internet will let you pay w/out debiting your acct if willing to pay up front. If Tombigbee fiber available, take it! Cheapest at $40 a month!
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April 2024 by Freddie Brister
Beware stay away. Terrible service. They want to lock you in so you can't get away from a horrible company. Find something better.
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April 2024 by Elijah Marks
Sorry but this place sucks, the service sucks. Rip.off artists!!!
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February 2024 by Karen Alexander
Great customer service
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January 2024 by Toronto Spratt
The experience I had with Xifinity I paid my bill back in 11-2-23 and they still cut my service off it was the worst experience I ever had with customers service
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January 2024 by Pennie Tarwacki
Great customer service! Friendly staff!
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January 2024 by Shelby Hobson
HORRIBLE. Don’t even do it to yourself. The worst service I’ve received, their staff is absolutely no help at all. When you finally get past the hours of recordings and get to talk to a rep, you might as well not try and save yourself the trouble. “Customer service” doesn’t exist.The WiFi works when it wants to, but you’ll get the same bill every month.Our wifi decided to randomly quit for good and we have been calling everyday for 3 WEEKS to get it fixed. It’s still not fixed, and we work from home. I’ll never use Xfinity again.
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December 2023 by Jas P
It's been over a month and they have not refunded my money.
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December 2023 by Jas Pittman
It's been over a month and they have not refunded my money.
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December 2023 by Jeffery morgan
Xfixity Stink they are a worthless comp that dont know there backSide to a hold in the ground they dont want to help you send there stuff backBut they charg you for it there prices is to much ace fiber is better even know they dont have cabel
