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January 2024 by Vinney T
Quick Service. I was in and out.
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January 2024 by Howard Stamps
Service was ok...it's Firestone so most of the time there's a wait.. I have found that that their tire prices are pretty competitive...normally lower than at the dealership.. however I asked for them to put some new tires I had bought at 40lbs psi but when I checked the pressure myself both tires were at 50 lbs psi...the maximum pressure is 44 psi on these particular tires. I could have had a blow out so that wasn't any good..
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November 2023 by Ronnie Cook
Got me in and out before I could get logged onto my computer and start working while in the waiting area!
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November 2023 by blu Bookworm
Amazing customer service but I realize they do NOT know cars! Recent oil change was a standard oil change, NOT the synthetic my car needs to run correctly. NOT GOING TO GO THERE AGAIN!to Customer service-I chatted with a CSR, who quickly closed the screen (good thing for screenshots) once he got the info. I had requested a different shop do my NEW oil change vs this one, and to be contacted by EMAIL. Lo and behold, THIS one calls me-so what good would contacting Customer Service do a 2nd time?
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November 2023 by Tanya Jones-Doss
Nathan had great customer service. Solved all my issues and helped me find a discount.
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October 2023 by Beth Johnson
Rented enterprise car for trip to Mississippi. It started making a squeaking sound when we turned the wheel enterprise told us to go to Firestone to get it checked out before we started back home to PA. We go down there and are told that there is no mechanic so we would have to come back tomorrow (Thursday). We would have to be there right at 8 am bc we had to head home that day. We got there at 7;50 and there were already a few customers in front of us. We explained our situation again even though the same gentleman was there from the day bf. He took our keys and said nothing further. Customers that came in after, he explained that he was the only one there so the wait would be quite long. There was still no mechanic there , like the day bf so it’s very upsetting that he just brushed us off the day bf. Plus what kind of garage or auto shop doesn’t have a mechanic on hand to work on vehicles. How do they stay in business??
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August 2023 by Gerald Alexander
I used to take my car to the dealership for maintenance and other issues. When I decided to look other places and compare prices, I decided to give Firestone a try. Don’t regret it, service is great, staff is knowledgeable and helpful. Highly recommended.
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July 2023 by Lauren Zander
Calvin did a phenomenal job diagnosing our car and solving the issues in a timely manner.The staff here including Valerie, who recognized our car's issue immediately, was so kind. We could not have asked for a better spot to be towed. Everyone here was so dependable and professional. They truly turned a really bad situation into a positive experience.They also gave us a water dish for our dog so he didn't get overheated. It was very sweet.
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July 2023 by M McG
I was not able to get any help from this shop but the gentleman that helped me was super nice and helpful. The shop was clean and welcoming so my review is soley based on those observations only.
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July 2023 by Mr. Blue Sky
I normally just stick with food reviews but I have mixed feelings about this place and wanted to share my experience. I went in to have a tire patched due to a flat. I was told they could not fix my tire because it was too old. The only tires they had in stock that would fit my wheel was a street tire and I use all terrain tires on my truck. Therefore I'd have to get 4 instead of just one to have a matched set. After going back in forth with the sales lady (Valerie, I think her name was) Mike came in from the garage and said he'd go check out back to see if he could find something. He came back with a set of all terrain tires that would work. Thanks, Mike, I appreciate your patience in dealing with me.I went in for a 21 dollar patch job and ended up spending $1000.*The wait time was long, but it's like that anywhere you go here. *They did do good work.So, would I go back? Probably, yes.. If Mike is working.Service: Tires
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July 2023 by C Jones
I came here to get a service done on my car. I came in around 8:30 am. They were busy so I understood why it took a while to get to me. I need an alignment done on my car. They told me I needed other things done to my car before I could get that done. They quoted me a price that I was shocked by (very expensive). I wanted to talk to the guy, but he ended up having a conversation with someone else who came in the door while I was standing there trying to get further information. He literally ignored me for five minutes while he talked to his friend. That was so rude. Because of how dire it was to get done I was willing to take his rude actions. I’m so glad that they couldn’t do the service that day. I was able to find someone with better rating than this place. The only good part was they told me what else I needed done so I could call around to get an appraisal.
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July 2023 by Nanette Odems
No stars! The business states closes at 7. We arrived at 6:30 with an emergency hoping they would fix issue. No one available; doors locked; no one answered the phone. Due to lack of business, the situation became worst.
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July 2023 by James Boone
Their service sucks add on things you did bring it in to have done without asking if you want it done. Also order wrong parts and delayed repairs and didn't replace things I asked for.
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May 2023 by Richard Roessler
Don't walk, run. My wife and daughter brought her car here when a tire had blown out from a road hazard. They tried to get them to change all four tires with a story that the others were under 3/32s depth. Funny thing, we moved from the north and had just had our winter tires replaced with summer and had been told by a reliable dealership less than a month before that we had plenty of tread.I stated this to the person trying to up sell us and the rep said, 'Oh, I have not looked at the car personally, let me go check.'. On the check, all was well...imagine that.Took the car to a dealership--Blackburn's Nissan--and a couple days later. They said we had 6, 7, and 8 / 32nds on the tires Firestone wanted us to change.I guess they must have been confused or something. But as I said, don't walk, run AWAY from this place.Service: Tires
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May 2023 by Revi Murphy
We made an emergency stop to this Firestone when one of our windshield wipers busted during a bad storm. I called them when we were 30 minutes away and let them know of the situation. The staff was very helpful. They got us in and out in less than 15 minutes so we could continue our drive back to Chattanooga, TN. 10/10 highly recommended!
