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July 2023 by Rain Galton
Couldn’t get a replacement card staff couldn’t tell me why
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May 2021 by Patrice Bass
Nicole is the sweetest person ever. I felt like family. Great service. Great rates. This is the beginning of a beautiful relationship.
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April 2021 by It’s me Gigi!
I’ve been with mutual for over 15 years, and is the best bank in town. I’ve been with 2 other banks and am so happy I made the move.
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December 2016 by Keshea Moore
Great bank great service and people
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January 2016 by Katangela Smith
Great bank to do business with
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August 2013 by Tim Warren
They do have great rates. That is why I went with them. But beware they will do stuff with your money without your permission and then charge you for their poor decisions. You do not have access to your money with this bank without paying a fee (that they will not tell you about until you want your money). Mutual Credit Union put my money into a CD account WITHOUT my permission. Their reason for doing so was "to get [me] a better interest rate" (without me knowing). At least this is what they told me when I tried to withdraw my money and close my accounts. So as you could imagine, I had to pay a fee to withdraw my money out of this bank when I moved. Bancorpsouth is a great bank right down the road. Go with them where you can get to your money when you want it.
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September 2012 by Mark W.
The credit union is a good credit union for the most part. However do not buy a car from the finance managers husband they are junk vehicles and you will get stuck with a note and a POS. I bought a car from her husband with 64k miles on it. We were told it was a good car and since her husband is a retired public servant and my wife is a paramedic (public servant as well) we felt safe buying it to get our 10yr paraplegic son back and forth to his dr appointment and physical therapy and me to work which they were aware why we were buying it. The POS car keeps breaking down. We have had it for a yr and only put 4k miles on it because it keeps breaking down. My son has missed a surgery due to this almost got thrown out of therapy due to this car. I had to go buy a new car last week because now the front end needs completely replaced 1000 dollars and the motor oil presure is 0 so it needs a new engine, so now I have 2 notes and 1 good vehicle. We have found out thru 3 different places that the car had sat for yrs and they believe it was in an accident as well. Guess you can not trust even a public servant. As I indicated the credit union is pretty good just dont buy anything from the finance managers at the frontage roads husband. If he will shaft a 10 yr old handicap child the way he did us he will shaft anyone.
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March 2012 by Eric H.
I find the people at mutual credit on the frontage road to be rude and nasty. I was in that location today depositing money. I voiced a concern to the teller and was laughed at. I have never been treated so disrespectfully by someone in "customer service" this is the branch that is the most convenient but I will not be going back there.
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June 2011 by Katherine W P.
06.26.11 SUNDAY MUTUAL CREDIT UNION The branch location of Mutual Credit Union on Frontage Road in Vicksburg, Mississippi is staffed by a highly qualified and courteous staff. I want to recognize Jessica Lowery, Loan Officer, for her exceptional service and prompt response to any concern I've ever encountered. She goes out of her way to accommodate you and will find the BEST solution to your banking needs. I am certain Jessica is going to be the future manager of Mutual Credit Union. She is my source for any and all my banking needs. I, also want to recognize Kim McCormick, Customer Service Representative, as she is another future executive with Mutual Credit Union. Kim is very busy but always has a smile and knows her job "Customer Service", I can't say it any better. I congratulate Charles Mullins, Manager, for having the two best bankers in Vicksburg, MS. I do banking business in Vicksburg, MS, Jackson, MS, and Alabama and I know service and professionalism. Jessica Lowery and Kim McCormick are professionals and clearly Service is their number one goal. Again, I say a huge THANK YOU to Jessica Lowery and Kim McCormick of the Mutual Credit Union branch on Frontage Road in Vicksburg, MS. Reminder, you can bank here if you work or live in Vicksburg. They always have the BEST rates on car loans. I am a dedicated reviewer on Yelp and I do not take it lightly. My words are written with thought and intention and these statements reflect what I, Katherine W Pitts, have experienced. Katherine Wright Pitts I give them a five star rating!
