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August 2024 by Alex Kent
Had a SIM card issue, could not make or receive calls or text. A young lady with the store, Angela reached out and spent at least 30 or more minutes with my wife and resolving the issue. We also bumped up our Verizon plan with her help. She was extremely nice and helpful. A very good representative of your business.
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February 2024 by Myrlin Mauffray
Excellent
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January 2024 by BARBIE SKUSE
Very helpful staff ?
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August 2023 by Bob Connelly
Very nice guy
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August 2023 by Richard Morden
To expensive
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May 2023 by Eugene Boyanton
No one help me so I left
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April 2023 by Eileen Rafferty
I had a complex issue with an Apple cell phone start up on a new Verizon plan. The red haired woman asked all the right questions, performed all possible fixes before calling Verizon technical support who are currently working on the issue. The local woman was both patient,, worked well with the headquarters technicians and was able to serve other customers while.performing an hours-long orthogonal debug. Thanks.
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October 2022 by Sophia Griffith
I called on a Tuesday to confirm what I needed to be done could be done. Spoke to someone named Matthew. Went in on Thursday, was not greeted (like it matters anymore) and told the man working what I needed. He asked me for my phone number and pin for my account. I provided the info and he told me it was wrong. I told him to try another pin and that one did not work either. He then decided to tell me I only had one more try before he wouldn’t be able to help me. Long story short he couldn’t. He then told me I had to go to either slidell or gulfport. When I went to the store in gulfport and walked in, I was unmediated greeted, asked how I was doing and how they could help me. Turns out the first PIN number I gave the man at this store was my correct pin. He told me I had to go 35 minutes out of my way and couldn’t help me when he could have. Complete dissatisfaction and will never go to Verizon in the bay/waveland area again.
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September 2022 by Joshua Haynes
When I first went to this store the people working where brilliant now that I am a customer I never see the same people a year later and when I am there I get circle j*** to go to there local head quarter up the road because they can not perform there jobs
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August 2022 by Cindy Rhodes
Even though this store doesn’t do warranty work, they should offer as a (common courtesy) and help an 83 year old woman from out of town who has a new flip phone that is dead and won’t take a charge and call the warranty help desk to get it replaced for her. Kindness is dead. So sad.
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August 2022 by Janie Lamb-Dropco
Sylvia W was the most incredible, professional, efficient customer service representative for Verizon I HAVE EVER DEALT WITH IN ANY COMPANY! We got my new I Phone 13 Pro Max set up and running !
She is a problem solver, a friendly face under pressure and Verizon should clone her!! She handled a packed shop alone and kept everyone happy!
Jane Lamb Dropco!
Verizon, Waveland, MS
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August 2022 by Dolores Daigle
Great service and assistance from GABRIELLE. The best service.
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August 2022 by Henry Johnston
Nice people. Very patient.
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August 2022 by Adrian Burton
need more help
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August 2022 by Clark Garrett
Very busy but remained pleasant and highly competent
