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February 2024 by Myrlin Mauffray
Excellent
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January 2024 by BARBIE SKUSE
Very helpful staff ?
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May 2023 by Eugene Boyanton
No one help me so I left
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April 2023 by Eileen Rafferty
I had a complex issue with an Apple cell phone start up on a new Verizon plan. The red haired woman asked all the right questions, performed all possible fixes before calling Verizon technical support who are currently working on the issue. The local woman was both patient,, worked well with the headquarters technicians and was able to serve other customers while.performing an hours-long orthogonal debug. Thanks.
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October 2022 by Sophia Griffith
I called on a Tuesday to confirm what I needed to be done could be done. Spoke to someone named Matthew. Went in on Thursday, was not greeted (like it matters anymore) and told the man working what I needed. He asked me for my phone number and pin for my account. I provided the info and he told me it was wrong. I told him to try another pin and that one did not work either. He then decided to tell me I only had one more try before he wouldn’t be able to help me. Long story short he couldn’t. He then told me I had to go to either slidell or gulfport. When I went to the store in gulfport and walked in, I was unmediated greeted, asked how I was doing and how they could help me. Turns out the first PIN number I gave the man at this store was my correct pin. He told me I had to go 35 minutes out of my way and couldn’t help me when he could have. Complete dissatisfaction and will never go to Verizon in the bay/waveland area again.
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September 2022 by Joshua Haynes
When I first went to this store the people working where brilliant now that I am a customer I never see the same people a year later and when I am there I get circle j*** to go to there local head quarter up the road because they can not perform there jobs
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August 2022 by Cindy Rhodes
Even though this store doesn’t do warranty work, they should offer as a (common courtesy) and help an 83 year old woman from out of town who has a new flip phone that is dead and won’t take a charge and call the warranty help desk to get it replaced for her. Kindness is dead. So sad.
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April 2022 by Jared Reesor
The staff are friendly, salt of the earth people. They’re always ready to fix, educate, or point your in the right direction!!
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March 2022 by Jeffrey Reppel
It was most refreshing and a joyful experience to do business with Russell Cellular. Thank you for being open on Saturday and helping me with my device.
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February 2022 by Harold Boswell
Great service from Diangelo. He went above and behind to make my upgrade a success.
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January 2022 by Angel Marie
D’Angelo was the shiz niz… He fixed my sim pin nightmare and I will never touch that button again.
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December 2021 by Jimmy McGuire
Sylvia was great !! Unfortunately, her employer has not provided her with a decent internet service so she can effectively help her customers. The weak connection took almost an hour to transfer information from my old phone to my new one. This is not the first time and her employer has to know this problem has been ongoing. You are losing customers and profits. Do something!!
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December 2021 by Rita pippin
Had a great experience with Gabrielle concerning my business account. She was EXTREMELY knowledgeable and very pleasant to boot...
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December 2021 by Myrna Thornburg
You made my day. Pleasant, fast, professional service. Great account rep! She was knowledgeable, patient, with good communication skills.
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October 2021 by Michael Holler
We were pleased with our visit to this store.The staff was friendly and very helpful with our questions and purchasing our new phones.I would recommend the Verizon store in Waveland Ms.
