H&R Block offers a range of tax services aimed at helping clients maximize their refunds and manage their tax needs effectively. Clients can choose to visit a local tax preparation office or utilize the Digital Drop-Off service to work with a tax consultant from home. The company prioritizes client well-being by maintaining cleanliness and safety measures in their offices. While many customers appreciate the thorough and knowledgeable tax professionals, such as those at the Affton office, there have been some negative experiences reported. Some clients have expressed dissatisfaction with the handling of their cases, feeling belittled or not listened to. One customer had a particularly distressing experience regarding their deceased mother's taxes, resulting in frustration over communication and the return of funds. On the positive side, representatives like Melissa and Marcella have received praise for their thoroughness and excellent service, leading clients to recommend the Affton location. Overall, H&R Block has both loyal supporters and some dissatisfied clients, highlighting the importance of communication and customer service in their tax preparation process.
Big thanks to Lindsey and Ashley for your advice and getting things done... I'll be back!
September 2022
Melissa was the representative who helped us with both Missouri and out of state returns. She helped check and refile taxes for multiple years. She was thorough, and quickly resolved all problems. Such a pleasure to work with her. We have had our taxes completed at the Affton office for years. Would highly recommend this... read full comment
August 2022
Your office is close & i can contact Mr. Charles all year.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
