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March 2024 by Tracy Reck
Not professional at all the money we spent to get help are questions with retiring etc ! Never got service we always had same person but he was not available he was 100% service the best explains everything ! This time horrible we were when we walked out we were like what was that !!service so we know not to make same mistake 2025!!!
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February 2024 by Brian Carmon
Felt like I was dealing with a used car lot. Early on very nice, easy to communicate with toward the end, communication, not so much.
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February 2024 by Leandra “LeeLee” Gough
Don't return phone calls,drop taxes off it just sits thought when u slot time to do it .,it got done .but instead it just sits
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April 2023 by Jacob Daniel
Was offered a text-reminder and ultimately didn't get one - thus, I arrived too early for my appointment and had to wait. Even when my appointment time came around, I was made to wait even more because other customers had come in *after* I arrived and needed help. I suggest this location needs more staff.
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April 2023 by Brainstorm Pony
Was offered a text-reminder and ultimately didn't get one - thus, I arrived too early for my appointment and had to wait. Even when my appointment time came around, I was made to wait even more because other customers had come in *after* I arrived and needed help. I suggest this location needs more staff.
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April 2023 by shaun snow
Our tax preparer was great. HRBlock’s e-file process and website is an absolute nightmare. In person tax filing never an issue, will likely never go through their e-file again.
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September 2022 by Lynne Fuchs
Melissa was the representative who helped us with both Missouri and out of state returns. She helped check and refile taxes for multiple years. She was thorough, and quickly resolved all problems. Such a pleasure to work with her. We have had our taxes completed at the Affton office for years. Would highly recommend this location.
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May 2022 by Pam Franklin
Marcella Elders is excellent, kind and knowledgeable. I used her a few years prior and came back to her because her service is superior. Thank you so much Marcella!
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May 2022 by Aaron Darnell
the gentleman answering the phone was LESS than helpful, and extremely rude over the phone, on 2 separate occasions. Good thing we've decided to get our taxes done elsewhere. That wouldn't have been a good meeting!
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April 2022 by Cesar D. Vargas
We feel very happy with the service
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April 2021 by Gerdi Winkler
Great customer service and highly knowledgeable tax professional. Kim is great!
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April 2021 by Talia Mates
I asked about their virtual tax help as I was struggling to do taxes on my own, and if they had virtual since COVID,, asked about getting an appointment with them the lady yelled at me on the phone telling me she couldnt help me than i asked her to politely talk to me and she hung up! I couldnt believe it, she was so utterly rude for no reason.
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April 2021 by Lisa Lomeo
So, I went to this H&R Block to ask a few questions about how I proceed to pick up my Mom's income tax she very recently and suddenly passed away. The women at this H&R Block was the most ignorant, demeaning, and rude with absolutely no customer service skills that I have ever encountered. I would absolutely stay away from this business.
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April 2021 by Donna Hagerty-Payne
Kim Prosser-Noonan was great
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April 2021 by Chuck Ebersohl
the confidence that my taxes will be accurate
