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December 2023 by Rydan Deckard
Wonderful bank! The bad things you hear about it simply are not true. They do everything they can to help their customers as long as customers don’t make bad decisions with their money.
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October 2023 by Gunnar Kennedy
My experience with Alton Bank has been nothing short of frustrating and disappointing. Their customer service is nothing short of a nightmare. Every time I've had an issue or a question, I've had to wait on hold for what feels like an eternity, only to be met with unhelpful and uninterested representatives on the other end. It's as if they have no regard for the value of their customers' time or the importance of resolving issues promptly. This lackluster approach to customer service has left me feeling unheard and undervalued as a customer.Moreover, Alton Bank's online banking features are sorely lacking. Making online purchases with my account has become an ordeal due to the excessive holds they place on transactions. It's incredibly frustrating to have my own money tied up for days or even weeks after making a simple online purchase, especially when I've never encountered this issue with other banks. Their online platform is also outdated and lacks the user-friendly features and functionality that are commonplace among modern banks. It's high time Alton Bank invests in improving their customer service and updating their online banking experience, or they risk losing even more customers like myself who are fed up with their subpar services.
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May 2023 by Dawn
This has been a terrible experience trusting this bank , getting access for payroll has been troubling
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November 2022 by Lashay Miles
Do not bank here if you like money.. this place has the worst interest rates I've ever seen. They only report bad credit.
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September 2022 by Keith Maraman
The worst Bank ever on returning phone calls and also manually putting in transactions that cannot be documented that was taken out of the account and then accusing an innocent person of doing so because they manually put her in she’s an authorized representative and she have access to that account however she didn’t take anything out of my account I was one that took it out but I let them blame her
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June 2022 by Nikki Kirkpatrick
I am so glad to not have to do business with this place anymore.. their interest rates are way too high! They only report bad credit.. I'll admit we were late sometimes, but when we were doing good and paying on time they didn't report it.
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June 2022 by Nikki Kirkpatrick
This bank has done nothing for us.. I am so glad to be done with them and I will NEVER go back... they never report good credit, they only report bad credit. I'll admit, we had some late payments and they were quick to report them, but when we weren't late...
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October 2021 by Bradley Olan Caughron
I wont ever do buisness with Randall combs any longer... he is the biggest lie their is... and will screw you over every chance he gets.. do not do buisness with alton bank go somewhere else and do your buisness.. he discriminates against the type of job you do for a living
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April 2021 by Doug Bridges
Excellent staff, and always there to help! I would recommend them to anyone who is needing banking needs!
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December 2020 by Linda Lewis
Easy to deal with. Willing to work with you the customer to help if possible.
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October 2020 by McKeinzie Infranca
Alton Bank goes above and beyond for their customers! They help us anytime we need anything! Amazing customer service, very helpful, always doing their best to help!
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September 2020 by geemanjeff
Been with them for years. Nobody better.
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February 2020 by Tina Calfee
Helpful & friendly staff.
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January 2020 by Scott Davis
Great bank, always been there to help me!
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December 2019 by Michelle Watson
Its a great place to bank EVERYONE in there is so nice and treat you like they have known you your whole life. You just dont find that at your bigger banks.
