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December 2021 by Dewaine V.
Had a problem with x bolt not rearming after first round. Adjustable trigger was also bad. Customer service sent me postage paid ups sticker. Six weeks later it's home with everything working perfectly. Had planned to replace trigger with Timmy but see no reason to. Thank you Browning
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January 2021 by JD Strome
My treasured SA 22 (Maple), out of the blue, developed a 1/4" gap between stock and receiver. I contacted Browning and was rewarded with one of the polite, professional, spot-on listenings, evaluations, and recommendations...all in the span of about a 7-minute phone. Joe was my contact and may I say he is top-notch. If you have any trouble with your Browning I highly recommend no, unconditionally recommend that you contact Joe and his colleagues at the Arnold service center.
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January 2021 by Ryan M
I purchased a “brand new” buck mark that was full of rust, finish coming off & stripped screws. I returned it to Browning to be fixed. Received it back in worse condition than sent. After speaking to several people at Browning, it was decided that I would send the firearm back for a FULL refund. Received my “FULL REFUND” today. Apparently, FULL REFUND means something different to Browning. Bottom line.... I’m out hours of time over several weeks dealing with this and about $40.00 in missing refund. I teach several classes on firearm safety monthly. Every person in my classes will hear this story. Absolutely, horrible company!
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January 2021 by Craig Johnson
Although their webpage says they are open, they are closed for business. I drove 125 miles today to drop off a service request. I rang their phone only to be told they are closed until further notice. Sure would have been nice to know they weren't seeing customers. Not good business.
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October 2020 by Bill C.
Sent my Browning Citori - "Cabela's 50thAnniversary" edition; to have it refinished and a ding in the rib straightened out. Had two lengthy conversations prior to sending it in because I had been forewarned on how they operated. I was reassured in both conversations. They received the gun and sat on it for over a month. They provided a quote that exceeded the value of the gun which included numerous items I did not ask for - and that I had clarified I did not want done before sending it in. I was put on a long hold by Derrick who spoke to supervisor Mike (initially refusing to provide their names), who then came back and refused to do any of the items I had asked for unless I paid the high tax! Ironically they were predicating the tax on the idea that the gun might require repairs somewhere off in the future..isn't that the case with anything? Based on principle I have them returning the gun as is and I am $150 in shipping and their "fee for the quote". Funny, while on hold the infomercial described the Citori as the "Workhorse" of the Browning line - and further that it is typically said it "wears in..not out". Aside from a few blemishes, this gun was in excellent condition. THIS IS A CASE OF BAIT AND SWITCH! FYI Derrick & Mike this is regarding #553399
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January 2020 by Peter S.
Incredibly bad customer service. I was warned not to buy a Browning shotgun by the guys at my gun club. Bought a Citori CX anyhow, and it is a nice shooting gun. However, when the bluing began to fail after one short year of light use, I sent it in for repair. The response: It was my fault, I was told, either my "body chemistry" (this is a true story) reacted badly with their bluing or I had spilled corrosive chemicals on the bluing. None of my other steel guns seem to dislike my chemistry and I certainly don't spill corrosive chemicals on my firearms, which i treat better than my children! So I spent $100 or more on postage and insurance and got back a defective gun. I've heard others tell me they waited seven months for their guns to be returned from Browning. I regret buying the Citori and wished I would have listened to my colleagues.
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May 2019 by Chris Orr
I recently worked with Scott White in the Warranty Department for an issue with my Browning Raincoat. It is obvious Scott really cares about his job and the customer. Scott went above and beyond to ensure customer satisfaction. The Hells Canyon Raingear is amazing! It is very quiet and there is a good selection available for different hunting or fishing conditions. Browning truly does stand behind their product.
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May 2019 by Claudia West
Had a knife where my son had chipped the blade. I called and they had me send it in. Not long afterward, I got a replacement in the mail. Customer service agent was very friendly and helpful. My son was very happy to get his knife back! Thank you guys!
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May 2019 by Kenneth Sinclair
Own 1969 Browning Medallion grade 30:06 that is a saltwater gun. Was returned to Browningin Arnold, Missouri in 1975 for complete metal restoration and new non-saltwater stock.Gun never fired and was in storage with others for safekeeping. In 2012 I discovered the gun to be in horrible condition with both metal and wood damage.. Browning essentially said kiss off,even though they lied about the work they did. Used to be the proud collector of 25 Belgian Brownings but now.......... Kenneth Sinclair
