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December 2023 by Julie Courtway
Rented vehicle online. Went to pick up signed paperwork. Ran credit card for deposit. I said to young man on my end it says transaction cancelled. He stated I know there we go we good on my end. I get call on way home ( I’m driving hubby truck ) hubby driving rental. They made a mistake and checked us out as someone else and need us to return to store. Not helpful when I suggested taking info over phone. Very frustrating we are going to be late for kids activities
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October 2023 by bob lunk
Went to pick up a 12 passenger van we had reserved. Wasn't cleaned out at all, dog hair everywhere. 3/4 tank of gas. The license sticker expired 2 years ago. Bugs all over front of van. I had to wait 30 minutes for them to clean the van. I changed wiper blades on it, I did get reimbursed for them. Their excuse was thar they have been busy. Excuses are like butts. Everyone has one, and they all stink! I did get 125 off rental. I will use them again and see if anything has changed. I hope it does.
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April 2023 by Richard Dains
I have to rent vehicles often for work and in the past 20yrs hundreds if not thousands of rentals I have never met a harder working agent. In addition to the hustle Tyler was fast, professional and made sure to listen to our needs and helped us get a vehicle that was clean and perfect for our family vacation. Thanks again Tyler for making sure we were taken care of and comfortable.
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February 2023 by Brian Miller
Great customer service. We came in 30 minutes before closing and they were willing to go above and beyond to help us out! Special shout to Tyler who helped us!
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February 2023 by Joseph Haskell
Polite and courteous staff assisted me with securing my rental and had me out the door quickly. Tyler was direct and efficient while assisting me, and accommodating when I needed to return the rental earlier than anticipated.
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January 2023 by Natasha Brothers
My car was stolen a few weekends ago and I called this location in hopes they’d be able to put me in a rental on such short notice. Tyler was such a delight, from the time I called until the time I left. He was so personable and made me feel like I wasn’t “just another customer”. Went out of his way to give me a ride after I dropped off the car. All around great experience. I will not go anywhere else and would definitely give a trillion stars if I could!!
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January 2023 by Ashli Rhea
This Budget Truck store was the best experience we’ve ever had. We have been renting vehicles boats planes and trains around this disc for over 33+ years and hands down the Arnold Budget store takes the cake. Kyle and Mark offered superb service. From the immaculate vehicle, store, and even restroom full with fresh soap sanitizer clean floors full of high dollar toilet paper- the fluffy kind…and clean sinks and toilets. They did their job during pick-up with perfection. Attitudes. Perfect. These guys have gone above and beyond my highest expectations in service. Thx Budget Truck! You’ve earned our business for LIFETIMES!!!
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December 2022 by Sally Bartnett
Amazing! Tyler is a true professional that listened and heard what our needs were. Our rental was a late decision on a Saturday and he very, very graciously stayed late. Drive a little farther South to rent ur next car or van. It will be worth it. Thank you again Tyler. You made my holiday runs so much easier.
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December 2022 by Benjamin Brown
Excellent service and response to our needs. I made a reservation with a different company who provided an undrivable vehicle and no alternates on the day of my trip. Mark at Budget in Arnold, MO understood how quickly we needed to get on the road. He went over and above to make sure we were placed in the appropriate, clean vehicle and were satisfied. Very professional and understanding. Thank you!
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December 2022 by Megan Tod
Had a great experience with Tyler at this location! I had to get a rental through myCompany and after enterprise said they couldn’t get me in a car for several days he got me in within hours. The process was super quick and simple!
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December 2022 by Heather Mini
I rented a car a couple days ago, the service was incredible. The people that are working there really care about the customer. The car was clean, it was quick and they were efficient from the check out to the walk around.Thank you so much! Best in STL
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December 2022 by Sami Limpert
I rented a car from them, they had the best customer service very friendly. The vehicle was clean. I would recommend them to friends and family. Best prices I found in the at Louis area
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December 2022 by Mary Tucker
Just want to say thank you to Budget car rental the gentleman who helped me (Tyler) was very patient with all of my questions. He was very helpful. I will definitely use Budget for my future rental needs
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December 2022 by Mary Hummel
Tyler is the best! He is always friendly and helpful and goes the extra step to make his customer’s happy. I recommend the Arnold Budget Rental location because of Tyler’s great attitude and work ethic!
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November 2022 by Michael Edgar
Tyler is awesome! He took care of us from start to finish. He went above and beyond to make sure that everything we perfect for us! Thank you Tyler!!