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May 2023 by Charlie Wibberg
I now see why Commerce Bank and this location has 1 star. Wish I would have looked before making the mistake of opening an account here. They commit fraud against the customer over and over
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November 2019 by Jane B.
Terrible bank. They put arbitrary holds on deposits. I've been with the bank 30 years and they still put holds on deposits... even cash! Opened a new account with regions and my deposits are available immediately. I'm closing my account as soon as all my auto debits are moved
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July 2018 by Alyssa C.
This is the SLOWEST commerce around. I live in Arnold and ALWAYS drive to the fenton branch. I can drive to fenton and deposit money and drive home faster than sitting in line at Arnold. Like everyone else has said. At least a 15 minute wait. Also, my husband and I went in to get an auto loan and spoke with a banker who suggested getting a personal loan instead of an auto event though the interest rate was higher. We told him we wanted to stick with the auto since we also got a discount on interest for direct payment. He informed us the next day that our loan was denied and "that's where we stood on that". I knew that was impossible and decided to take one more hit to our credit and fill out the application online myself. The next morning we received an email saying we were approved. While the branch manager was very apologetic, still, frustrating when you're dealing with credit. Last, our deposits are regularly deposited into wrong accounts. I fill out a deposit slip for savings they put it in checking, I fill out a deposit for checking they put it in savings. I didn't catch this the first time and our accounts were so messed up! I do not recommend! It's just such a hassle to switch banks!!
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February 2018 by Margie S.
Terrible customer service! My sister deposited a CASHIERS CHECK for my mother into her account and they placed a 7 business day hold on it. On a CASHIERS CHECK!! A cashiers check is simply like depositing cash. Your bank simply takes cash out of your account and gives it to you in the form of a check. Under the 21st Century Check Act, banks may simply call the institution that issued the check to make sure it's legitimate. However, those who work at Commerce Bank are too lazy to make that call. The money was from the sale of my mother's home and was to be immediately be used towards a future place to live. This was explained but the tellers could care less. They would rather see her homeless. The branch manager was unmoved. I have called the branch manager twice with no retuned phone call. My mother called and was met with rudeness. My sister left the bank in tears. The title company and real estate agents say the have NEVER experienced anything like this. If you are thinking of going to Commerce Bank please run quickly to another bank. After 10 years with this bank my family is taking our money elsewhere. When they decide to release it....
