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October 2025 by brandon lang
She did great.She got me out of my old vehicle.I didn't have the best credit to work with.Neither did my co signer but she got me in a nice used vehicle, she's very nice. I'm also bringing one of my friends eventually to get a car from her. I recommend 10 out of 10
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August 2025 by Matt Phillips
Buyers Beware! I purchased a 2012 Chevrolet Cruze from Kim Flanagen at Direct Automotive. Prior to buying the car, it had a “Service Tire Monitor System” dash light on. I asked about that light and Kim said it wasn’t a big deal because it was just a $25 part. I told her that before I purchased the car I wanted all dash cam lights resolved. She said she would work on that and called me the next day and told me the Cruze was ready. I picked up the car on a Saturday. There were no dash warning lights on the dash.
I assumed it would come with a temporary license plate, but it didn’t. Kim told me she didn’t print them there and she would get one on Monday from the DMV and call me when it was ready to be picked up. She told me not to worry about not having a temporary license plate and to just carry the sale paperwork in the car and that would be sufficient if I got pulled over. I finalized the purchase and drove away in the car. After about 45 minutes of driving, the “Service Tire Monitor System” light came back on. The clutch slipped once, but I wrote that off as me getting used to driving a manual again. I scheduled a service appointment at a Chevrolet dealership on Tuesday to get an oil change, get the tire monitor recalibrated or replaced and to get an inspection by their service department to make sure the car was okay and safe to drive.
Kim did not call on Monday. I ended up calling her on Tuesday to see if she had a temporary license plate and she said she didn’t have time to get it yet. I told her I would just get one myself. I drove to my service appointment on Tuesday with plans to go to the DMV and get a temporary license plate right after the service appointment. I was pulled over on my way to the dealership and gave the officer my paperwork showing I had bought the car three days ago. I also shared that the dealership that sold me the car hadn't gotten a temporary tag for me. The officer said it was illegal to drive without a temporary or permanent plate in contrast to what Kim Flanagen said. The officer gave me a ticket.
At my service appointment, I found out that the tire pressure monitor hadn’t been changed. I assume the dash lights had just been reset to clear any dash lights before I picked it up.
That wasn't the worst of it. At my service appointment, the technician said it looked like it was seeping brake/transmission fluid. When I drove it a longer distance the next day, the clutch actually lost pressure and wouldn’t work. I had to have it towed to a car repair shop. After they examined the car, they told me there was a leak in the clutch cylinder going into the transmission and a leak in the elbow coming out of the transmission with a cost of $1400 to fix the problem before it could be driven. The service tech at the repair shop said that it was dangerous to drive the car with those leaks and was surprised it had passed inspection.
I share my story because future buyers from Kim Flanagen and Direct Automotive need to be very aware and do their due diligence to check the car before buying a car from them. Direct Automotive (or their repair shop) either didn’t see the leak or they saw it and ignored it. It also appeared that they didn’t have the tire sensor fixed as asked. These practices are a terrible way to do business. Kim Flanagen acted like she was really taking care of me, but in the end, in my opinion, all she wanted to do was to flip the car and make some quick cash.
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June 2025 by Michelle
Kim did an amazing job, We really enjoyed the car we got from her. I highly recommend
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December 2024 by Google User
Mostly cheap junk.
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November 2024 by Drew Kamper
My wife and I bought a car yesterday and it was such a great experience. She was patient and very helpful. I would highly recommend anyone to buy from her. 10/10
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August 2024 by Cody Dierks
very pleased with kim and her dedication to get me in a car it’s my first time and she did everything she could for me and i appreciate her and there cars are very nice.
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August 2024 by Sherry Dierks
My son is a first time buyer and Kim was very helpful and worked very hard to get my son into a good car I'm very happy with them
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September 2023 by Chris Headings
So we drove 4 hours to buy a vehicle we made a deal on Facebook. But when I showed up the place looked very sketchy and trashy. I just didn't feel right. So after looking the vehicle over I decided not to buy from him. He then tried to guilt me into buying. I wouldn't change my mind. After we left he then sent me and my wife rude texts. I wish I would of read reviews first.
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June 2023 by Boosted vision
If u don’t have at least $1500 to make repairs to the vehicle don’t bother purchasing from them. They are very nice but sell cars with many issues, will not negotiate on price and at least in my case offer no type of warranty. You’d do better just spending more upfront somewhere else
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June 2023 by Nina Leslie
Dan and Kim are absolutely amazing! Took less than an hour to have a new car, they explained everything very well, and I couldn't be more happy to have worked with them!
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May 2023 by Tim Ryan
They sold me a great cat for a fair price. They worked hard to get me financing as well
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April 2023 by Melissa Maze
Had the car less than a month and already put over $500 in repairs. Three lights came on a week into driving it. Beware!
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January 2023 by Scott Miff
If you want a lemon, this is the place to shop. I’ve been waiting 6 months for him to get my check engine light go off. It took over a month for me to get my title. Everything I asked him about on the car has been a lie. The prices are good, but the cars are junk.
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October 2022 by Becki Haupt
Brad Hoff helped me find a great first car for my teenage daughter and couldn't be happier with the entire experience! Highly recommend anyone to use Brad and we definitely will in the future!
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August 2022 by Lucy Thomas
Dan was amazing ! He helped me choose a car that was right for me and was straight forward with everything! He helped me so much with getting the car 10/10 would recommend Direct Automotive!
