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February 2024 by thesaxguru
Exemplary customer service and an amazing rental experience!!
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February 2024 by Adam Toppmeyer
The Arnold Enterprise is great, as usual. I needed a vehicle the day after an ice storm so they were tight on available vehicles. Even in a stressful situation, they were all super kind and accommodating and gave me a free upgrade to a truck. My kids loved it. Hannah even wrote me a personal email following my rental thanking me for my business. Great service - completely satisfied! -Adam
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January 2024 by Jeremy Fodor
Got a car here through insurance after an accident. They were very polite and made it easy to get the car, with options to be picked up at various locations or whatever was easy for us. Original car was a total loss so we bought a new one, and Enterprise also made it very easy for us to return the rental as we picked up the new. Definitely will return if I need a rental in the future.
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January 2024 by Kevin Bartman
Always Great to Deal with. Always pushing hard for their clients even when problems arise. Couldn't see myself going anywhere else in St. Louis !!
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November 2023 by Christopher Bunch
They were very friendly and professional.
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November 2023 by Dana Brown
Always rent enterprise they are so easy to work with .
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October 2023 by Holly S.
Jake at Enterprise was super helpful and awesome to work with. I was having trouble with a different Enterprise location, and Jake worked diligently to get me into a different vehicle and had me in a new vehicle that was covered in full by my insurance in no time. 10/10 recommend this location!
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October 2023 by Bill Fauller jr
Great! Great!Very fast and courteous service at Imperial/Arnold store, The car was very clean and fun to drive. We had a great time on our vacation! Thank you all!
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September 2023 by Hi Way
Sooo we had an incident with our car which we rent it from a different location. We had to switch cars and unfortunately this Arnold location was the closest. The dude gave us their whorst rental they had saying thay had no other cars available but their parking lot was full of cars. I know why .....bcz they wanted to get rid of it and they knew we had to return it to the original location we had our first rental(that broke down) from. Not helpful at all. They need better training when it comes to customer service.
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September 2023 by Crystal O'Neal
Great experiences. Hudson and Owen are great.These guys continue to be amazing! Use a rental for work and absolutely love this location and all the people there!
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August 2023 by Karen McBride
Was suppose to pick up a rental for work. Got there and they had canceled my reservation because I wasn't there at noon when my boss had set up the rental to be picked up. They also did not have any cars available until tomorrow afternoon. No call or email regarding if we still needed the car nor anything about the reservation being canceled. Every time I rent from here there is some issue. Whether it be on the front end with he reservation or afterwards with extra charges.
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August 2023 by Brian X
We rented a minivan for a family vacation. Excellent service from the Arnold location from delivery to drop off. My family will definitely use Enterprise again.
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August 2023 by Chad Wakeman
Well... I told them that I was going to be there between 330 and 345 to pick up the vehicle. Jake said no problem, and he was going to give me a truck. When I got there, I was informed that I wasn't getting a truck and that it was still at the oil change place. Which was fine. But at what point did they know that the oil change was not going to get done. Therefore, they should have had another car ready, in which case they did not. I sat for 10 minutes waiting for them to get the other car. Finally, it shows up, they vacuumed it out. I get it and take it home. I noticed the windows weren't cleaned, which I cleaned all the windows. I was also informed by my wife that not only are they charging me for the 50.00 deposit(which I will not get all of it back, because they have now added additional taxes) but they are charging me an extra 72.12. I called back and they told me that they were sorry, and that they would get that refunded and will call me back when they have done that. I never got a call. I have rented from Enterprize before and never had issues like this. Think twice before renting from enterprise
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April 2023 by Christina Meador
I rent cars from the Arnold location pretty frequently for work, and I always have excellent experiences. This past experience was excellent as well. This car was a 2022 Honda Accord with only about 4K miles. The car was very clean and I had no problem getting used to it. Jason helped me check out the car and explained the paperwork and fees very throughly. He was very patient with the questions I did ask and had an upbeat attitude despite the fact that the lobby was pretty busy. He gave me his card and said I could call if I had any other questions. I will continue to recommend this branch to others who need a rental car in the future.
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March 2023 by emanuel navarro
Enterprise rent a car in Arnold,MO. It was a pretty straight forward and quick process. Car was clean and in good shape. They seem very friendly and they will take care of you.Now, beware of the business try to grab your money with hidden fees. Rented the car for one day, accepted the coverage protection. Finished never getting my $50 deposit back. Apparently even tho I rented for a day they still charge me for 3 days of coverage because the business were my car was getting fix didn’t report the car returned till next day. Nothing of this was explained at the time they offer you the coverage by the way.Called Matt at this enterprise establishment to explain the issue and get a refund. Matt agreed to refund me two days of coverage after asking me to leave a good review, so I agreed. One month later no refund and had to go straight to the establishment to get this issue settled. By technicalities he just agreed to refund one day, violating what we agreed earlier.I’m not in sales and i even know integrity is a big one to keep business in house.
