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December 2023 by Anne Hulla
$260 is missing from my account can't talk to anyone and when I try to use self service it said my pin was wrong blocked my account guess I'll wait 8 hours for it to be convenient for them to provide any customers assistance
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September 2023 by Momster Creative
Been a customer for years, so many issues. Finally moving away from them since the virtual tellers. Do not trust this bank to put your money!! So many charges that should never be charged.! Horrible bank
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May 2023 by Rita Q.
Their new location is not customer friendly at all; it is in the middle of a multicomplex shopping center, a tiny corner office of one of the tiny stip-stores in the lot. You need to get off the highway to reach it if you live anywhere besides Arnold proper. And you have to get into Walmart Supercenters lot to get to this place, and turn to get into a small area set at the back between the street for Schnucks and Walmart's lot. It's in it's own little lot within the big lot. Completely not customer friendly at all. They have limited hours on specific days. Right now there is still one drive up ATM that isn't far from the Hwy in their old location, but other than that one, I have no clue where another drive up ATM is located. There is one in Arnold Walmart, but you have to park, walk in and then use it in store. What a waste of time. I've been w/this bank for 45 years since I moved to Barnhart(and they were originally located here before a big flood), then moved to Arnold; now their office is a hole in the wall, inconvenient as h*l, and no easy to use DRIVE THRU ATM. If it wasn't such a PITA to change banks, I would've changed when they made this move. People are friendly enough; bank doesn't care about the comfortable use for it's customers, however.
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December 2022 by Briana Ruth Martin
Stacy & all of the ladies at this location make banking so quick and easy! Not only that, but more importantly they are so very friendly, and personable yet extremely professional and helpful. I look forward to going inside the new location. Stacy is one of the friendliest people I’ve ever met. All banks need great staff like First Bank in Arnold!!
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March 2022 by Mikel Graham
I have been a customer for 33 years always helpful and niceeven when someone stole one of my checks they helped me get all my money back this is a great bank
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December 2021 by Raymond Voss
Been coming to this bank since early 80s never have a problem always friendly and very helpful!
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December 2021 by Carol Scanlon
Very clean very private and genuinely nice people
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August 2020 by David S.
The lobby was closed because of covid-19 so I had to make an appointment to see someone. (Strike One) That someone was NOT wearing a mask. Yet they wanted me to wear one which I did. (Strike Two). When I complained about the ATM shorting me $20. They passed the buck stating they don't service their ATM but would credit my $20. as soon as they audit the ATM account and made sure the ATM was $20 over. I suppose they thought I was trying to cheat them. It took about a month before they gave me a credit. (Strike Three) I'm closing my account after 40 years.
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June 2020 by Make It Capture Tabitha Schroeder
Terrible way of business. Terrible customer service. I’ve had more than one issue with them and even the way they handle things is just wrong. Not friendly not helpful. I’m taking all our money and going to another thank. Look elsewhere. Don’t trust them
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April 2020 by Teri Sevener
I have banked with first bank for at least 25 years. Never have I had a problem that they can’t solve or explain. Always friendly!
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July 2019 by Daffy And Friends
I'd go somewhere else
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May 2018 by Lynnea Hult
The employees here are always so nice and polite and willing to help.. such a rare find.. keep up the great work ladies 😊
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September 2016 by Tabitha Schroeder
Had an experience there working with two ladies who even worked with their manager and it was terrible. They had no common sense! And even entered the amount wrong. Ask them to give me all my checks back went to another First Bank who even made the comment that common sense would have been a factor here and got the job done. It was a waste of time and they should all not be allowed to work in a bank if they can't do simple things and have simple common sense. These are people handling your money you do not want this First Bank handling your money at all .
