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August 2023 by Janet Muraski
Over the past several years we have had several cars repaired by 5 Star Auto Body/Caliber Collision. Tracy and Ryan have both been excellent to work with. They are great with communication and dealing with insurance companies. Their work on all 3 vehicles have been top notch (tree fell on one car, front end of Jeep ripped off and repair to roof of truck). If we need body work services in the future, we will use their services once again!
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April 2023 by Chelsea Hancock
Service was great. Dropped my car off with no issues. They got the OE parts and the paint match was perfect! The added touch of cleaning the outside as well as the inside was the cherry on top. Every one from the receptionist to my service rep was friendly and professional. And they kept me updated from start to finish.Services: Painting
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March 2023 by Shyla Wood
Five Star in Arnold was amazing! They spent some time inspecting my car for damages, took lots of pictures, and then we set a date to bring my car in to get started. While they had my car, they emailed me with updates about every other day, first to let me know when they started and further to let me know the progress and when the job would be completed. They ALSO replaced my windshield at no labor cost since they were already doing a full paint job! They were all super helpful and accommodating. Great experience over all and I'll definitely recommend in the future!Service: Painting
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March 2023 by VALUE ME TV
Thank you for your service. Everything was so smooth and done in a timely manner. I thank you guys for everything you done for me. They were super patient and respectful. They made sure everything was done Accurately and efficiently. I will always use this company for any future services. THANK YOU FOR YOUR HARD WORK. May your business continue to be blessed!Services: Transmission
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March 2023 by Jon DeBold
We used five star auto body to repair my sons car after an accident. They provided timely communication, were very professional, and did a great job on the repair. Ryan was the rep we worked with and he was great to work with. I will only use five start auto body going forward.
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March 2023 by John Greo
Great service wonderful job 100% recommend getting your car repaired here Most Definitely would come back if have toService: Body & Trim
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March 2023 by Rene S
Truck was in an accident the day before Thanksgiving. This company was upfront with letting us know the time frame for the repairs to be complete and they were pretty darn accurate. They would have had it done sooner but they were waiting for the insurance company to approve parts that they had no choice but to replace after the initial overview due to electronic components or what-not that wasn't seen with just an eye view inspection of the damage.Myself and Tracy had had a discussion about the work force shortage, which is still plaguing small businesses regardless of what the news reports say but he assured me that they had enough staff to meet the public's needs. A few other places I called in December said they were so short handed that they wouldn't be able to even start on the repairs until end of February or beginning of March.There was always communication, text or email during the process. My husband is not the most patient person in the world but he didn't have any complaints about Five Star or the time frame because Tracy was straight about it from the start. As of this review, we've only had the truck back for 4 days. My husband said that everything seems fine and it seems to be driving good. I am confident that if we do come across any issues that need to be tweaked, Tracy will try his best to make it right. He seems to me to be a straight shooter about the process and has the understanding that you are without your vehicle and they want nothing more than to get it returned to you to the best of their ability.I hope this review is helpful to anyone who has the misfortune to be in an accident and need repairs. Please remember to keep an open mind and use common sense when reviewing a Google review. If some of the reviews seem pretentious and nit-picky, then those people are the same people who are never happy with anything in life.Services: Steering & suspension repair
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February 2023 by Collin Robertson
Top quality work. Very nice waiting room with coffee, snacks, and other beverages. These guys are the pros. I will be coming back for life and will recommend my friends and family do the same. I can’t stop looking at my car ?Service: Painting
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January 2023 by keith baker
Best service ever. They did everything they said and more and they did it ahead of schedule. My salesperson was awesome, very polite, and understanding because I was a wreck over my car. Tracy Sears is the man.Services: Painting
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December 2022 by george krockenberger
My car hasn’t looked this good since I bought it new!The staff does an excellent job and the body shop do show car quality work!Tracy kept in contact with me from start to finish. He help expedite the process so my car was in and out in a timely manner.Services: Body & Trim
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December 2022 by Jessica Bryant
Ryan at five star was amazing. They did everything to make it easy for me, from contacting my insurance directly to coordinating my rental car. He kept me up to date on the progress of my car throughout the repairs. And of course, my car looks amazing! This is my second time using them in the last 10 years and I’m sure I’ll use them again if needed!Services: Body & Trim
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November 2022 by Nathan Wulfmeyer
Five Star did an excellent job restoring my truck to like-new condition. They coordinated with the insurance company and provided great customer service. The whole process was about as easy as you could want it to be, and the quality of their work speaks for itself.Services: Body & Trim
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November 2022 by Joan Kofron
This is the second time we were in need of Five Star's expertise and have nothing but good things to say! They are knowledgeable in every aspect of car repair. They kept us in the loop on everything that was done and did everything in a timely manner. The work done was perfect and we are very happy with the results. Every person we had contact with was very helpful and treated us like gold. We arrived in our rental, and left with our like-new car. The icing was when they arranged to return our rental for us. Great people, great company!Services: Body & Trim
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October 2022 by Sarah Turner
Five Star was amazing! I've never had to deal with getting my car fixed before, and Tracy was super helpful and kind through the whole process. They coordinated my rental and kept me up to date on the status of my car. It was painless. I would recommend their services to anyone! Thank you. :)Services: Body & Trim
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October 2022 by Cassi Hites
I just got my SUV back from 5 Star Auto Body in Arnold and as the name implies, I received 5 Star service! I worked with Shane E and had a great experience. The techs also went above and beyond to repair my vehicle and did an amazing job. I got my car back super clean and noticed the next day that they even took care of a few door dings for me too. I would highly recommend this repair shop and will definitely be back!Services: Body & Trim
