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November 2023 by Southwind
The Bank was empty , why did I have to wait 7 minutes before I got waited on. One teller was working drive up another teller could wait on me . A big bank like this should have two tellers
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September 2023 by Beata Hodzic
Cassie the branch manager is fantastic to work with! She helped me with endless numbers of requests for my business! Very prompt in responses, helpful and always pleasant to work with. The staff is very friendly, and bank has professional atmosphere.
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September 2023 by Ro Kiefer
Cassie took care of all our needs quickly and professionally. Thank you!
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August 2023 by Lacey Schenewerk
Truthfully wouldn’t even give it one star. Worst bank with sooo many fees and an app that never ever works. So glad we left this bank.
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August 2022 by Mark Chrisco
Always friendly and efficient
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July 2022 by Geoff Guinn
Great customer service. Always the best.
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July 2022 by Melvin Deal
Great customer service!
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November 2020 by Evan Patterson
The absolute best customer experience I have ever had with a bank. I am so grateful for Robert's help and guidance. I cannot recommend Fortune enough, especially for small business assistance! Thank you so very much!
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November 2020 by Laura Moreno
Always fast and easy to go here staff is very friendly
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June 2020 by Michael Carroll
This bank let me down. I was attempting to apply for an SBA Paycheck Protection Program loan for a third time. My bank, Commerce, did not respond to my request to apply at all. PayPal kept delaying in giving me an answer about helping with an application. I was referred to FortuneBank by my CPA firm. By the time I began to process the application with FortuneBank the funds had run out (first allocation). The loan processor assured me that I would be at "the top of their list" to process our loan when the SBA re-opened the process. I waited for three and a half days into the second allocation and then contacted the processor to inquire about the progress of our loan. He told me that they had "reached capacity with processing any non-customers". We somehow went from "top of their list" to not even on their list. I am giving them 2 stars because they did refer me to an excellent bank, Saint Louis Bank, that completed our loan expeditiously and professionally. My experience with Fortune was not very good, however.
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March 2019 by Lisa Schuler
I highly recommend Christine Menker Wilson with the Mortgage Division of Fortune Bank. Her level of professionalism and attention to detail made our re-finance easy and fast. She is knowledgeable about the many options and has great foresight to avoid glitches at closing. She will get it done and get it done right!
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April 2018 by Brian Frankers
Never come to this bank!!!
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April 2018 by Brenda Rodgers
Don't bank here.
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February 2018 by ail im it mai
I love this bank.very professional and very nice people.
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January 2018 by Miranda
They will not take you seriously.