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February 2024 by Jodi Litvinov
I ordered a new refrigerator and was told it would take a week to come in. I was given a date it would be delivered. I called the day before delivery to confirm and was told my salesman, Bryan, did not put it on the schedule for delivery. The woman I spoke to threw Bryan under the bus, twice, referring to it as "Bryan's mess up". The refrigerator gets delivered and it has a 4 inch scratch on the front. Delivery guys tell me Bryan told them to deliver a floor model. I was not supposed to get a floor model, I waited a week and was under the assumption that I was receiving a new fridge. Bryan calls me and tells me I can wait 10 more days, or he will credit my account. At this point, I have been living out of a cooler for over a week waiting for my new fridge to get here, I have no interest in waiting 10 more days. I was given a discount, but after researching what a scratch and dent floor model should be sold for, my discount was not enough in my opinion. I tried to contact a manager and they told me Bryan was an owner. So, if you want to do business with a shady businessman, and a group of employees who do not work as a team, and be sold used equipment when you pay full price, go with this company! I on the other hand will never do business with this company again and I will tell all my friends, family, coworkers, and neighbors to stay away!!!
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January 2024 by Larry Adkins
Just brought a fridge from Genuine Appliance on Vogel, and had an excellent experience! Customer service was great, everyone was very friendly and helpful. I've shopped there many times over the years and after checking out the competition, I always go back to them.
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January 2024 by M Kohlmann
Shopped around and no one had the knowledge this store did. Friendly, knowledgeable, and not aggressive at all. They took the time to not just explain the product but to explain the set-up, supplies used, and delivery. We were very happy with our purchase and the 2 delivery men were cautious, knowledgeable and took their time making sure everything was working properly before they left.
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November 2023 by Jason Dover
Staff was awesome in helping me with what I needed. Great folks
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November 2023 by Samuel Wright
Great people working there. Extremely helpful.
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August 2023 by Terri Phelps
Sales person was pleasant and great to work with. She was very informative and knowledgeable.
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June 2023 by Ed Wolf
Great place to get all of your appliances.
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May 2023 by Oscar Quijano
Buyer be ware!!!! Bought a new Maytag washer, paid for delivery/installation. Caused major flood damage to my home. 30 minutes after they left, Called them to come back and no one came. The store will not stand behind their product or installation. No apologies, dodging phone calls. Should have gone to the big box store; so much for supporting local. Think twice before shopping here.
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May 2023 by Thomas Claypool
Brian got me what I needed when I needed it and at good price! I recommend Genuine Maytag Home Appliance. My experience was really good.
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April 2023 by Alexis Petranko
I absolutely love this place. I came in just to look around and get pricing on a washer. When I walked in I was greeted with an upbeat "hello how are you today". I felt very welcomed. The staff are very kind and knowledgeable. Definitely will be back!
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March 2023 by T Dooner Dooner
They were extremely friendly. Second time I have used them. Fairly priced. I will definitely be back
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December 2022 by Peter G
Bought a fridge in Aug 2021, Delivered ahead of promised date. Have also purchased microwave, dishwasher, and gas stove in the last 4 years. All from Genuine Appliance.
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December 2022 by Peter G
Bought a fridge in Aug 2021, Delivered ahead of promised date.Have also purchased microwave, dishwasher, and gas stove in the last 4 years. All from Genuine Appliance.
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November 2022 by Dee
Excellent place to buy appliances. Staff is very helpful and prices are great
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August 2022 by Lori S.
Have purchased $1000s in appliances from this store, including for business. We purchased a $1400 commercial washer March 2021. We called to have service tech out because machine stopped working. Tech was lazy and rude. Played on his phone waiting for workday to be over. We ran 1 load after he left and received error code again. We left multiple messages, the didn't return calls. Finally reached them 4 days later (that's 20 loads of laundry waiting per day). They schedule a arrival window between 4-6pm. They no called/ no showed. Called next morning, obviously upset (we now have 60 loads of laundry). They showed up 2 days later, supposedly changed a pump, and told us they wouldn't service us anymore because we were angry about the "service" they didn't supply. One week later, washing machine has stopped working and we will need to call somebody else. They are lazy and rude for any "after the sale". This is the Arnold Mo store
