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September 2023 by Ali D
This place was wonderful the first time I ordered and I am a repeat customer who has been waiting for my bed for almost 3 months. Getting ridiculous and can’t get any answers at all. Every time I call it’s a different story as to why it’s not ready. The sales reps are not very friendly and had one continuously call me bro instead of my name. Sandy hasn’t been that responsive or nice either. They all say different dates etc. something is going on in the store and people should be leery
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September 2023 by Megan Biri
Go somewhere else. We stopped by this store because of the convenience of the location. Sandy the salesperson immediately directed our attention to the most expensive mattress in the store and insisted it was the best out there. We tried it and liked it but wanted to try other mattresses. She continued to hover over us trying the upsell every single model. My husband and I couldn’t get over how pushy she was. We agreed on a mattress and were going over paperwork, when Sandy “accidentally” added on a $500 box spring to our purchase that we never agreed to. We asked her about this and she insisted that we asked for it. Finally she agreed to redo the paperwork and take the box spring off the order. She told us that the mattress should be delivered in no more than 4 weeks. Fast forward NINE weeks and the mattress still isn’t here. My husband has called multiple times for an update and they just keep telling us they don’t have an estimated delivery time. My husband called finally this week to cancel the order and Sandy HUNG UP ON HIM. Furious, I called and demanded the order be cancelled and Sandy was so rude and passive aggressive. She even had the audacity to tell me my husband was lying about their conversation. Hilarious. Order canceled. Mattress Direct will never get our business because of Sandy.
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September 2023 by Meg B.
Go somewhere else. We stopped by this store because of the convenience of the location. Sandy the salesperson immediately directed our attention to the most expensive mattress in the store and insisted it was the best out there. We tried it and liked it but wanted to try other mattresses. She continued to hover over us trying the upsell every single model. My husband and I couldn't get over how pushy she was. We agreed on a mattress and were going over paperwork, when Sandy "accidentally" added on a $500 box spring to our purchase that we never agreed to. We asked her about this and she insisted that we asked for it. Finally she agreed to redo the paperwork and take the box spring off the order. She told us that the mattress should be delivered in no more than 4 weeks. Fast forward NINE weeks and the mattress still isn't here. My husband has called multiple times for an update and they just keep telling us they don't have an estimated delivery time. My husband called finally this week to cancel the order and Sandy HUNG UP ON HIM. Furious, I called and demanded the order be cancelled and Sandy was so rude and passive aggressive. She even had the audacity to tell me my husband was lying about their conversation. Hilarious. Order canceled. Mattress Firm will never get our business.
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July 2023 by Pete laucis
After 30 some odd years it was time to buy a new mattress. Went to half a dozen stores in the area, the search process turned tedious! Nathan in the Sunset Hills store, then Arnold store made the difference and was outstanding in working with me till the final sale. Very supportive and knowledgeable to take the fears in the final decision to select the right mattress. At the end, there are many good mattress stores in the area, however the relationship established with Nathan made the difference to select the store, mattress and reassurance that there will be full support after the sale! ?
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November 2022 by Thomas Gianino
Will never shop here again. Bought a bed through their financing program and was told I would receive the bed the following Saturday and someone would call us to confirm the day before. We'll the day before our delivery date no one called so we called them. The lady told me our delivery date had been changed. When I expressed my aggravation that the bed would not be delivered on time she got an attitude and told me "she has never seen a delivery date change and the customer not be notified and she had worked there 9 years". Well we were NEVER NOTIFIED. So I canceled my order and she tried to convince me to keep it by reminding me I would have to restart my search for a bed and my pregnant fiancé would have to wait longer. Now my order is Canceled but that's okay because I don't do buisness with these kinds of companies and neither should you!
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October 2022 by Elaine Couts
Sandy was the most knowledgeable, professional, and attentive salesperson. She really makes you feel important and welcome and like you have been friends forever. We were shopping for my daughter and I know where I'm coming when I need a new mattress. 5 stars!
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July 2022 by Caleb Westbrook
Sandy is very helpful, very knowledgeable, professional as can be. Was like buying a bed at home but in store. Great personality as well. Will always recommend this location (Arnold, MO) and employee (Sandy).
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November 2021 by Andrew Webster
Sandy was very helpful finding me an affordable frame for a mattress set that I inherited. There is a lot of brand new furniture at the Arnold location. Definitely worth a look.
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October 2021 by Bobbie Matosich
The person helping me did a great job. I told them what I was looking for and they showed me my options. They explained why my bed choice was the best value for my money. I was told that my bed would be made in 3-5 weeks which was accurate. I asked if they take old mattresses with the delivery of the new one. I was told of course. The delivery men were on time once the delivery was scheduled. Unfortunately they absolutely refused to take the old mattress so I had to pay another company money to hual it away because after two weeks of calling the store to work things out I was told there was nothing they could do.
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October 2021 by Lee Kea
Have not purchased anything, yet. Did go in for a job interview. Store inside at the Arnold location appeared to be neat and clean. HR Manager was very personable and engaging overall. From this perspective the store has 5 stars!
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July 2021 by Mr. S
Great place
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June 2021 by Greg Matthiesen
Not the greatest and the sales lady pushed the most expensive mattress in the store right out of the shute. I thought the stores moto was factory direct brands not the big name brands?
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May 2021 by Sharonhummel Ryley
Sandy was very helpful and great to work with. Great selection of mattresses.
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February 2021 by Alyssa S.
I went to mattress direct today looking for prices on bed frames and box springs and ended up buying both! The service was amazing and I got exactly what I wanted:) will definitely be going back!!! Great service and great prices!!
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September 2020 by Jerry Cox
They do not honor their warranty. They will not refund you if you’re not satisfied as the warranty says. So you’re stuck with an uncomfortable $1800 mattress!! Do not shop here.