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April 2024 by kurt merriman
Went to get an stihl attachment with a coupon that said for Any Purchase. They would not do coupon and the cashier was rude when I said I did not want it then. I went handyman and they did sell the same attachment with a coupon no problem. I will not be going back to northern tool any time soon. They are a ripoff.
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April 2024 by Tadd Copeland
Tried to run in and grab an item Saturday Evening around 5:15 PM and they were CLOSED. I know i should have checked the hours but also what tool store closes at 5PM on a Saturday. EVERY other tools store in the area is open til at least 8PM.
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April 2024 by Andrew Sikes
Great place to come and get some of your outdoor goods
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March 2024 by Joe DeLucia
Does not have the variety of items that I would like. There were multiple items not available. The store clerks were very nice and tried hard but had little understanding of tools.
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February 2024 by Joe Bryson
Everytime I stop by the store the employees and management staff have always been top notch. Never any issues always a great stop.
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January 2024 by Deborah “Debbie” Berry
Love this store
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January 2024 by Tanya Johnson
I love this store!!! The staff is awesome!!!
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January 2024 by Larry Shobe
This store is packed full of high quality tools and equipment some have life time warranty They have what you needDo not confuse with HARBOR FREIGHT who sells cheap tools at cheap prices
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November 2023 by MJ Sherzoy
Workers are there pretty much to scan and take money, no knowledge on the products.
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November 2023 by Judy Newman
This store is well-stocked, clean, employees are helpful, friendly, and knowledgeable about their products.
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September 2023 by Peggy Calloway
I have been to this store more than once. Always helpful counter people who don't mind going the extra mile.
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August 2023 by Rick H
Even though gift card expired this was still super easy and convenient. Thanks for a great website and convenient in-store pickup!
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July 2023 by Steve B.
Always greeted by friendly employees who help me load up my truck every time. Love shopping here because of the service
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June 2023 by Mor Galili
Don’t waste your money here.I came two times, to fix tools that they advertising they fix.In both cases they told me“Sorry - we can’t fix it”.They charge $60 for “diagnostic”.I threw $120 to the garbage.Stay away!
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June 2023 by Rin Tao
This store has very poor and extremely unknowledgeable customer service. I called the store to see if they had an item and gave the employee the part number and she was very flustered and didn't know what to do to find what I needed.I was put on hold three times and the lady came back on the phone and said I had to visit the store to see if they had the item myself because she couldn't look it up. She told me that is what her boss said to do. Seriously?! What terrible customer service to not be able to look up a part number or go to the part section to see yourself!I called because I've been there previously since they're one of the few stores that carry Stihl product and most of the time they are out. I'm not going to bother with this poorly run and stocked store again.UPDATE: In regard to the owners response about being "offended because I was asked to come to the store." The customer service person didn't communicate anything about needing to speak to a specialist. She didn't communicate anything but she didn't know what to do and that I had to "come in to check myself if the item (just a spool head for a trimmer, so these Are carried in-store) was available." That's sounds more like throwing her hands up and letting the customer look for inventory themselves and that is why it was upsetting, not offensive.I was in store previously by the way and the same employee said there was nothing to be done while I was there but order the spool and it could take weeks. She said nothing while I was there that time either about speaking to a specialist in-store.Maybe more training is needed so employees will relay what is needed in context instead of flippantly telling the customer to look for an item themselves without any context so it doesn't feel like they're blowing them off.
