-
October 2023 by Sona Be
they were very gentle with my torti who was stressed due to leaving the house for shots.. thank you
-
January 2023 by Very D.
I don't know his name, but the male groomer is awful. He shows no compassion for the animals. We have an older dog that has obvious stiffness in her legs and he made her jump off the grooming table without assistance and she fell face first on to the floor. We were in the store again yesterday getting her nails trimmed and watched him working on another dog. First, he wasn't paying attention and the dogs back legs slipped off the table twice, almost choking him, because he was tethered to the table, then he cut the dogs quick when he was trimming his nails. Please request someone else when getting your dog groomed at this location, because your dog will not be treated well if he is the one working with them. I'm not sure what the requirements are to get a groomer's license or certification, but care and compassion for animals should be top of the list.To management: Please consider putting rubber mats on the grooming tables so the dogs do not slide off. This poor dog was so scared to begin with, then almost got choked to death twice.
-
September 2022 by Google user
I honestly have no idea. I woke up from a nap and was asked how my visit was. Didn't know I traveled in my sleep.
-
May 2022 by Alexandria H.
They get their animals from mills and they don't care for their animals properly, the animals don't have proper humidity, temperature, or even substrate.
-
January 2022 by Melissa
I honestly have no idea. I woke up from a nap and was asked how my visit was. Didn't know I traveled in my sleep.
-
February 2021 by Natalie S.
I went there tonight to get my dog the powder to stop his nail breaking in half/bleeding. When anyone with a dog knows they can literally die from this. I ran up to the door at 7:54. I understand everyone wants to go home but I still had 6 minutes to just pick up the stuff for my dog and walk right back out. the lady working tonight, literally walked up to the door as I was about to walk in, looked at me, said it's 8 on my watch so I'm not letting you in, try baking soda And shut the door in my face. Let me remind you there also snow and ice allllll over the roads. I don't want to be out in it just as much as the next person, but I'm not going to let me dog die from a broken nail. I'll remember to never be back and only go to petsmart. Absolutely ridiculous.
-
November 2020 by Janis Smith
horrible experience. took my dogs there a month ago. which i am always there buying food. treats supplies. and I also get there nails trimmed. called yesterday to get in. because i have a very busy schedule was told my dog is not allowed. he is not aggressive. he barks. he is a boxer beagle he sniffed a girl butt and barked he is friendly loyal and sweet. abd to be told he can not come. but my little Chihuahua can come. he cray cray. but boxer beagle not allowed. i have contacted bbb and i hve told 25 people anf they are not coming to Petco And some of your grooming customers will no longer be coming to arnold as well. this is ridiculous. also my friend has paid the monthly vital care of unlimited nails. it has been canceled..
-
January 2020 by Ocean C.
Horrible customer service. I ordered something online to pick up in store. They tried to give me a damaged item so I refused it and just asked for a refund. I was shocked they would pick out and set aside a damaged item for a customer like I wouldn't notice. When I tried to return it there at the same visit, a manager had to be called up front. The sales clerk called her on the phone but she sounded bored and not very interested in coming up from the back room to assist. She finally did and had a total attitude problem. I explained how I just made a special trip to pick this up at the Arnold store since it was the only location that had it and I was disappointed to see it damaged and they tried to sell me it without mentioning it. She just said it wasn't her fault and she was out hunting for the last two weeks. What??! Not your fault? Aren't you the store manager who should be responsible for your location? Hunting? Who cares! Just apologize and move on with the customer. Awful attitude problem. I tried to let the General Manager know per his green feedback slip in the bag but he no longer works at that store and transferred to Fenton. I do not feel comfortable calling store with feedback now because she will probably be the one who answers the phone anyway. I will not be shopping there anymore and can easily go to Petsmart from now on.
-
December 2019 by Karol Closson
Hire workers who arent rude. Told the guy I was ready to get my fish. He looked right at me and started talking to a customer who he knew was already being helped!!! He heard me but totally and purposely ignored me. I wasnt hateful or rude...I just said Ok and left.
-
September 2019 by Sally G.
So easy to setup appointment. Staff is extremely friendly. We are not a monthly customer but each visit we are greeted like friends not just an incoming job. Simba always seems happy -both going into the facility and again when we pick him up. Appointments usually last between 3 and 4 hours. No rushing. Although Simba can be snarky at home the techs always say he is a sweetheart for them. So they must have a special talent. Thank you everyone Appreciate the care Simba gets.
-
August 2019 by Susan Blackburn
What an awesome job done by Emily in your grooming dept. I've been having issues finding someone that can handle trimming my dogs nails. She did it! She is awesome. Thanks so much, Doug thanks you too...
-
July 2019 by Sandy G.
I have been taking my Shih Tzu, Bella, to Petco in Arnold, MO. for several years now. The salon manager, Emily, has been her primary groomer. Emily truly loves her job and always treats Bella with such loving care. I wouldn't take her anywhere else to be groomed. Emily always does a fantastic grooming on my precious Bella. Thank you, Emily!
-
November 2018 by Jaiden Grimes
Simply went in to get a few crickets for my gecko, it took them 10 minutes just to get my crickets from the back. They ended up not charging me for them, however while I was waiting I went and looked at the leopard geckos just to see different variations. These geckos looked terrible!! They were so skinny, ones tail was completely gone and he had stuck shed all over. None of the geckos even moved or opened their eyes while I was looking. As a pet store, you should take care of these animals!