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November 2024 by Stephanie Kreamer
Spectrum is just the absolute worst at customer service. My apartment flooded and my internet equipment was ruined so I needed to exchange it. I made an appointment, arrived and was called up immediately, only to be told I can’t get the equipment because I’m not an authorized user on the account. Normally this wouldn’t be a big deal as he said all my husband has to do is call in and add me, but my husband is in the service and is currently overseas and not reachable. When I explained this he just said sorry, no exception. I told him, I have the bill with me with the passcode, I have the same last name and service address as is on our account on my drivers license. Again, I was just told sorry, no exceptions. I work from home and not having internet for months is not an option for me so needless to say I went back to my car got online on my phone, switched to AT&T & scheduled an install appointment for the next day. I find this to be ridiculous, I wasn’t trying to change anything, just exchange equipment. They have no problem taking my money every month, I guess they’ll have to try contacting “the authorized user” for payments. But, the good news is I now have faster WiFi at $50 less a month than I was paying and I’ll never be going with Spectrum for any kind of service again!
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November 2024 by Jacob Labruyere
Terrible service for us. Have had daily issues with internet losing connectivity every evening. Every time I contact I’m told the same thing “unplug everything and wait for x amount of time”. Have told them multiple times that only works for about 45 minutes before it goes out again. They say it’s so they can run a diagnostic. Every time they do it’s the same answer “we’re not seeing any problems.” They’ve updated equipment and we continue to lost internet. Very frustrating.
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November 2024 by Grace G
Nick went above and beyond bundling our phones and internet! Thank you for your dedication to simplifying the entire process for us and making our transition a breeze. We appreciate your efforts, thank you!
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October 2024 by James Luecke
horrid customer service alway irritated and unhappy to help
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October 2024 by sami ahmed
They wouldn’t let me return the equipments even tho on the phone they told me to bring it to this location awful customer service.
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October 2024 by annie bananie
Absolute worst service I have ever experienced with internet, tv, and mobile. Switching service.
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October 2024 by Ronald Bone
Customer service means nothing to them. I’ve been here for 30 minutes and for the last 20 minutes 3 employees have moved no one through the line. Only one was working with a customer. I completely blame management. I am done with Spectrum.
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October 2024 by Eric Young
Don’t waste your time going into this store.
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October 2024 by Sarah Lemley
They were super helpful the two times I had to visit recently. I was moving and my internet equipment didn't get shipped to me. Unfortunately, Fedex held it by mistake instead of delivering it to me on the scheduled date. They were able to supply me internet equipment that day after going to two other stores near my home in IL. They helped my dad and I swap his account around because it was under my name and got him new pricing. Thank you so much for the help! I appreciate it.
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October 2024 by Chris Murray
Several people waiting and only two people working, customer service needs some serious improvement. After signing up for new Internet service yesterday, I was provided with a modem that would not support the service I subscribed to. I returned to the store and was told they did not have the correct modem in stock and come back the next day. Now I am sitting here waiting inline for a replacement modem. Also there is no ability for the local stores to call other local stores and verify modem inventory, this is ridiculous for a “communications” company.
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October 2024 by John Anderson
Great customer service friendly helpful employees
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September 2024 by Tatumfan314
I hate everything spectrum. Absolutely a waste of time and money. If I wanted to waste my time and money, I would’ve stayed with my ex-wife.
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September 2024 by MA T
Arnold Missouri Store - was told by employee James "It's Not My Job"
Have had Spectrum for several years, when they began offering mobile, we switched to them, it has been a great move. On 9/7/24, I was unable to make outgoing calls, received error that my phone was not setup for calls on my network. I could receive calls, internet worked just unable to make calls. Now this was only happening on 1 of our phones on our plan. I was out so I stopped by the Spectrum store in our town, Arnold, MO. I signed in and patiently waited. After 25 minutes and them calling 2 customers that arrived after me, I asked and employee, thinking maybe I didn't sign in properly, only to be asked if I made an appointment, when I advised no I was told everyone else had and they would get to me soon.
So finally it is my turn, I show the employee, a middle aged man named James, what my problem was, he advised I was the 4-5 person in that day so far with the same problem and the problem was only affecting Samsung phones (which is the only phones we have on our plan). So I said okay, it's just a network issue, good I thought it might be something on my phone. James stated, "No, I didn't say that, I don't know what the problem is." as he continued to look through my phone. I asked "can you call someone to see if it is the network?" He proceeded to to tell me "no, that is not my job" "I can't call tech support for you" all while holding my phone and thumbing through it.
I was just so taken back, I grabbed my phone out of his hands and asked the other people in the store if I herd him correctly, yes they confirmed what I herd.
Once home, I used another Spectrum Mobile line on our plan, exact same phone brand and model and year, to call tech support. I was helped by an extremely nice lady. She advised, right away, this was a known issue that was affecting 80% of Samsung users on the Spectrum Network. After telling her my experience, she apologized and advised the store should have known this, all of the stores have access information and have a number to call. They should call support with the customer. She did take down the store and employee information and was passing it along to her supervisor.
Dear Arnold, MO store and employee James, It was your fault/issue (Spectrum) and it is your job. I know it seems like it is a hassle and does not earn you commission, but it is your job regardless.
I hope this store quickly changes there practices. And I hope this helps another customer in the future.
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September 2024 by OK REALLY
Spectrum is bait and switch they tell you it will be $45 and 2 months in they switch to $62 without telling you and when you try to cancel
they won't let you they make
It hard and let you wait for 20 minutes on hold! When trying to cancel they ask what you use internet for ask what you watch try to get you mad so they can refuse to help you and threaten to end your call! Their store employees don't want to take cash because they don't want to count it at the end of the day! Don't get it the guy from Walmart who sold this to me has a disconnected phone now and he was my account manager it's a joke and rip off!
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September 2024 by MIchael Baggett
BEST service I’ve ever had, by far!!!
