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December 2023 by Seldina
I have problems with Walgreens photo center i was there maybe 2 months ago and asked you about your policy about what kinda picture you can print and you guys told me you can't print nude pictures,,the reason I was asking about his it's because my ex boyfriend is printing out pictures of me ( private pictures) and mail them to me, my ex husband, my kids, my neighbors and my clients..And 3 days ago i was at Walgreens getting some pictures and asked the lady who was working there can they print nude pictures even if i don't approve it she said yes we can print anything so i asked her again, can someone print naked pictures here for example my ex boyfriend ,pictures of me Against my will ,she said yes ..So, in the end, what's the policy at Walgreens photo center??If i knew you guys approve this and you helped my ex Psychopath boyfriend do this to me, i would gladly stop coming to your stores ?..And if you need my information or information of person ( my ex boyfriend)) I'll gladly give you whatever you need to...Thanks, Merry Christmas
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December 2023 by Denise Mikesch
So not to have the long delay my wife had getting her vaccine. I scheduled one online for 10 AM, but did not receive my vaccine until 10:44 AM and there was no one in line in front of me.
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October 2023 by Jennifer S.
Oh Walgreens...sigh...My mother is on many medications for numerous serious medical issues, so we have had A LOT of experience with the Walgreens on Vogel Rd, spanning the past five years. The pharmacists seem to be doing their best, but they are sorely understaffed. Are you used to going to the doctor, having a Rx sent to the pharmacy and going to pick it up within an hour? That DOES NOT happen at this Walgreens. Expect--at minimum--24 hours before you can get your meds. If you need your meds today, DO NOT USE THIS WALGREENS. The *ONLY* reason we use this pharmacy is location, but we are so fed up, we are looking at other options. I don't blame the pharmacists, I blame Walgreens. DO BETTER!!!
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September 2023 by Mike R.
The pharmacy was very helpful in getting prescriptions done fast and delivered quickly.
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July 2023 by Lisa
My 1 day processing turned into 3 , making me miss a father's day gift. Was disappointed.
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June 2023 by Kari Y.
Older lady at Walgreens in Arnold. Two interactions with her. She was rude and didn't listen at all both times I tried to explain what was going on with my prescription. I will be transferring my scripts.
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June 2023 by Alicia F.
I would give 0 stars if that were an option, the line is always 20 plus minutes long I have waited over an hour at times over 30 minute hold times on the phone and it takes them over 23 hours to fill prescriptions because they are busy.Unless you like wasting time and not getting your prescription in a timely manner go somewhere else.
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March 2023 by Bernie R.
Horrible Pharmacy. I mean worst of the worst. The definition of profits over people. Never again. Could not imagine being an old person and needing medicine regularly.
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February 2023 by MoeChan M.
3 hrs wait to get a vaccination which it already made an appointment. They could do better but they choose not to, bad experience.
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February 2023 by Jessica H.
I'm still fuming!! I have always been a Walgreens person over CVS or any other chain pharmacy like it. Today I needed a couple gift cards and gift bags so I thought I could do a pick up order and send my husband bc he gets flustered sometimes looking for things in a hurry. I placed an order in the Walgreens app for 2 gift bags, a 20.00 Steam gaming gift card and 25.00 Roblox gift card for my nephews bday. In the app it says do you want to pick up your prescriptions with your order (it showed we had 4 ready). I select yes, it asks for my HSA card info and I put my credit card info in for the non medical stuff. Submit the order- great. Easy. Within the hour i get a text that my order was ready. Perfect. My husband goes to get it, he is handed a large shopping bag with the 2 gift bags and 2 gift cards in it. Worker says the gift cards are in the bottom. He asks for the prescriptions and is told oh, sorry, I didn't get them. You will have to go back there. Very annoying. That was the whole point of not having to go wait in line to pick them up. He waited behind 3 people, got them, came home. We go to dinner, i give our nephew his gifts including the 2 gift cards. He loves them. Tries to use them as soon as he gets home...they don't work. Now, I know on occasion that happens. Frustrating and annoying but can be handled. My sister in law tells me this, I call the store and ask for the manager. I get the asst manager he says. I explain the situation and he says I have to have a paper receipt. I said I don't have a paper receipt bc the order was placed through the app. He said well you have to have the paper one. I said I paid for them, they are listed on my receipt showing paid in the app. He says "Ma'am, if you would have paid for the cards they would be working."ARE YOU KIDDING ME??? He thinks I stole 45.00 in kid gift cards and am trying to get them for free?? Definitely not. I said I have the receipt on my phone that is the only receipt I have or was given. The bag had stickers on it with the order number but no receipt. I continued arguing with him and ended up hanging up. I was yelling through the phone- the audacity of this guy. Obviously there worker didn't do what they were supposed to do and this asst. manager is blaming me. He said you can't buy gift cards for curbside. I said I didn't do curbside, your worker handed the back to my husband j side the store AND then he went to get the prescriptions that the worker didn't want to have to go get. Ultimately the conversation got no where, however, if they need a paper receipt them they will be printing it. He was so rude, condescending , and an all around jerk. I'd say much worse if appropriate. I know my little bit of business won't affect their bottom line but I will not be using or going to Walgreens anymore. Terrible Terrible TERRIBLE CUSTOMER SERVICE. This could have been totally avoided if he would have just said unfortunately this can happen, just bring the cards and the receipt in your app and we can fox it. Done, that is how you respond, not blaming or accusing your customer. I am still beyond angry, fuming, and can not believe the nerve of that guy.
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January 2023 by Melissa S.
Terrible customer service! Pharmacy tech exceptionally rude!!! Kept putting back on hold for more than 12 and 14 min at a time! Not helpful !
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January 2023 by Dino I.
Jeez what's going on in this place? Literally 8-10 people working in the pharmacy but no one on its register. Left twice after waiting 10 minutes each time. Didn't end up getting prescriptions. I can kinda see why CVS and Target are the place to go now. Just my opinion but if your dealing with consumable meds maybe the super long dirty black hair the guy has needs to be more professionally maintained in that environment. Just a thought. Taking the checkouts to the front register isn't an option if your getting meds that require a card to turn into the pharmacy. And honestly up front register is generally one person totally overwhelmed begging for aisle dept workers to come help. I'm thinking this is why the camera register also has a line. You guys need to step up your game! Drive thru is usually 3-4 cars deep in each lane too.
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December 2022 by Chariot Bierstein
Go anywhere but here to fill prescriptions! Had a prescription sent at 11:00 am , went to pick up at 3:00…. Said come back at 6….. went back at 7:30 waited in line behind “15” people in the store…. Drive up closed!!! And was told when it finally was my turn come back at 9!!! I will call Dr tomorrow and have it sent to CVS!
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December 2022 by Cheri H.
Terrible customer service, I hHad a prescription for my husband called in at 11 am. Went to pick up at 7 pm they said they sent a note to the Dr, and we should call the Dr because they hadn't heard from him. Called Dr, at home 7 pm and he called pharmacy and was on hold 25 minutes no answer.... Next day FIL who is 96 now sick gets prescription at noon.... Go pick up at 3..... told to come back at 6....... Go at 7:30.... Wait in line behind 15 people..... 45 minutes... told not ready come back at 9! 90% of people in line they told to come back! All they are doing is sending people away just to come back! Asked for a manager at front of store... waited over 10 minutes and no one ever came!! Called Corporate... will see what happens, they need to be shut down!
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December 2022 by Emily Balke
I’ve been using Walgreens for years. I get all my medications there and it’s my go to for household and beauty. My doctor called in ONE dose of my medication to the Walgreens at 3937 Vogel Rd in Arnold, MO. The reason my doctor sent it to that location is because I was going to be staying at my boyfriends house which is over 30 minutes from my normal Walgreens. I spoke to someone Friday evening and they said they were preparing my medication. I called at 9:00 am on Saturday, December 3rd and was told (by the pharmacist) my med would be ready in two hours. After two hours passed and I went through the drive through. It was not ready. I asked when it would be (I asked closer to 15 minutes or closer to an hour) and she wouldn’t tell me. So after sitting in the parking lot for over an hour and a half I went back through. I was told I could not pick up my medication. The rude, disgruntled and unhelpful manager said that my address on the meds were different from what’s in the system. I’ve tried to update my address with Walgreens at least 4 times and somehow it’s never saved correctly HOWEVER, the address from the doctor matches my real ID (like the official “Real ID” from the DMV). She said it didn’t matter. She said I don’t get my meds at that location. Well last weekend I picked up two medications from that location so that’s not true and I explained that I was staying at my boyfriends. Then she tells me it’s too soon. Well my Walgreens messed up and shorted me one dose which is why my doctor had to call it in, in the first place. She refused to help me and told me there was no way she was filling it. So I’m stressed beyond belief bc I need it for tomorrow (Monday) and my doctor doesn’t work Mondays. But honestly, what bothers me the most is I had contact with the pharmacy on 3 occasions at least one of which I spoke directly to the pharmacist. Why was I told to wait in my car for more than an hour and a half, use my gas and miss time at my boyfriends family just to be told the 4th time that she wouldn’t allow it. I’m absolutely disgusted by the way I was treated and I was honestly in shock. I told her I would be leaving a review and she told me she didn’t care and that they don’t matter. The medication I’m missing makes you feel sick almost immediately when you miss it. I could understand her caution if I were trying to fill a some sort of opiate or high quantity of something but one dose, of this medication? Doesn’t make sense. They can easily see in my history I take. Not to mention Walgreens is the reason I don’t have it. I’ve never had this happen in all the years I’ve been using Walgreens. Their drive thru at Vogel Rd always has at least a 20 minute wait and the staff always seems frazzled, confused and extremely unhappy to be there. The only thing I will say is I’ve picked up online orders at that store a number of times and the store staff has always been extremely helpful and friendly. AVOID THIS LOCATION AT ALL COSTS!!!