-
April 2024 by Jake B.
yeahhh these guys are brutal - they are like negative help + you have to hear "we're sorry, our staff is answering other calls" like every 15 seconds - changing locations.
-
October 2023 by Jennifer S.
Oh Walgreens...sigh... My mother is on many medications for numerous serious medical issues, so we have had A LOT of experience with the Walgreens on Vogel Rd, spanning the past five years. The pharmacists seem to be doing their best, but they are sorely understaffed. Are you used to going to the doctor, having a Rx sent to the pharmacy and going to pick it up within an hour? That DOES NOT happen at this Walgreens. Expect--at minimum--24 hours before you can get your meds. If you need your meds today, DO NOT USE THIS WALGREENS. The *ONLY* reason we use this pharmacy is location, but we are so fed up, we are looking at other options. I don't blame the pharmacists, I blame Walgreens. DO BETTER!!!
-
April 2023 by Mike R.
The pharmacy helped me with my prescription s getting them delivered the same day at no charge to me. Wonderful helpful staff
-
March 2023 by Bernie R.
Horrible Pharmacy. I mean worst of the worst. The definition of profits over people. Never again. Could not imagine being an old person and needing medicine regularly.
-
February 2023 by MoeChan M.
3 hrs wait to get a vaccination which it already made an appointment. They could do better but they choose not to, bad experience.
-
February 2023 by Taylor N.
THE WORST PHARMACY IN THE AREA. Technician (Tatiana) was extremely rude. I was placed on hold for 30 minutes + multiple times with calls dropping after waiting for so long. Avoid this pharmacy at all costs.
-
February 2023 by Jessica H.
I'm still fuming!! I have always been a Walgreens person over CVS or any other chain pharmacy like it. Today I needed a couple gift cards and gift bags so I thought I could do a pick up order and send my husband bc he gets flustered sometimes looking for things in a hurry. I placed an order in the Walgreens app for 2 gift bags, a 20.00 Steam gaming gift card and 25.00 Roblox gift card for my nephews bday. In the app it says do you want to pick up your prescriptions with your order (it showed we had 4 ready). I select yes, it asks for my HSA card info and I put my credit card info in for the non medical stuff. Submit the order- great. Easy. Within the hour i get a text that my order was ready. Perfect. My husband goes to get it, he is handed a large shopping bag with the 2 gift bags and 2 gift cards in it. Worker says the gift cards are in the bottom. He asks for the prescriptions and is told oh, sorry, I didn't get them. You will have to go back there. Very annoying. That was the whole point of not having to go wait in line to pick them up. He waited behind 3 people, got them, came home. We go to dinner, i give our nephew his gifts including the 2 gift cards. He loves them. Tries to use them as soon as he gets home...they don't work. Now, I know on occasion that happens. Frustrating and annoying but can be handled. My sister in law tells me this, I call the store and ask for the manager. I get the asst manager he says. I explain the situation and he says I have to have a paper receipt. I said I don't have a paper receipt bc the order was placed through the app. He said well you have to have the paper one. I said I paid for them, they are listed on my receipt showing paid in the app. He says "Ma'am, if you would have paid for the cards they would be working."ARE YOU KIDDING ME??? He thinks I stole 45.00 in kid gift cards and am trying to get them for free?? Definitely not. I said I have the receipt on my phone that is the only receipt I have or was given. The bag had stickers on it with the order number but no receipt. I continued arguing with him and ended up hanging up. I was yelling through the phone- the audacity of this guy. Obviously there worker didn't do what they were supposed to do and this asst. manager is blaming me. He said you can't buy gift cards for curbside. I said I didn't do curbside, your worker handed the back to my husband j side the store AND then he went to get the prescriptions that the worker didn't want to have to go get. Ultimately the conversation got no where, however, if they need a paper receipt them they will be printing it. He was so rude, condescending , and an all around j**** I'd say much worse if appropriate. I know my little bit of business won't affect their bottom line but I will not be using or going to Walgreens anymore. Terrible Terrible TERRIBLE CUSTOMER SERVICE. This could have been totally avoided if he would have just said unfortunately this can happen, just bring the cards and the receipt in your app and we can fox it. Done, that is how you respond, not blaming or accusing your customer. I am still beyond angry, fuming, and can not believe the nerve of that guy.
-
January 2023 by Melissa S.
Terrible customer service! Pharmacy tech exceptionally rude!!! Kept putting back on hold for more than 12 and 14 min at a time! Not helpful !
-
January 2023 by Dino I.
Jeez what's going on in this place? Literally 8-10 people working in the pharmacy but no one on its register. Left twice after waiting 10 minutes each time. Didn't end up getting prescriptions. I can kinda see why CVS and Target are the place to go now. Just my opinion but if your dealing with consumable meds maybe the super long dirty black hair the guy has needs to be more professionally maintained in that environment. Just a thought. Taking the checkouts to the front register isn't an option if your getting meds that require a card to turn into the pharmacy. And honestly up front register is generally one person totally overwhelmed begging for aisle dept workers to come help. I'm thinking this is why the camera register also has a line. You guys need to step up your game! Drive thru is usually 3-4 cars deep in each lane too.
-
December 2022 by Nicole K.
It's very upsetting when I opt for urgent care for my child because she has a fever and is unwell...and I find out she has strep throat. Only to call Walgreens and confirm they have her medicine (they confirmed they did), and 4 hours later I ask for a status and they say "oops, we don't have it, not sure why they told you that." So now it's 10:30 p.m., my 6 year old has been in bed, and I'm patiently waiting and hoping CVS gets the transfer at a reasonable time so I can get her the antibiotic tonight and avoid an awful sleep for my girl.
-
December 2022 by Emily K.
I've been using Walgreens for years. I get all my medications there and it's my go to for household and beauty. My doctor called in ONE dose of my medication to the Walgreens at 3937 Vogel Rd in Arnold, MO. The reason my doctor sent it to that location is because I was going to be staying at my boyfriends house which is over 30 minutes from my normal Walgreens. I spoke to someone Friday evening and they said they were preparing my medication. I called at 9:00 am on Saturday, December 3rd and was told (by the pharmacist) my med would be ready in two hours. After two hours passed and I went through the drive through. It was not ready. I asked when it would be (I asked closer to 15 minutes or closer to an hour) and she wouldn't tell me. So after sitting in the parking lot for an hour and a half I went back through. I was told I could not pick up my medication. The rude, disgruntled and unhelpful manager said that my address on the meds were different from what's in the system. I've tried to update my address with Walgreens at least 4 times and somehow it's never saved correctly HOWEVER, the address from the doctor matches my real ID (like the "Real ID" from the DMV). She said it didn't matter. She said I don't get my meds at that location. Well last weekend I picked up two medications from that location so that's not true and I explained that I was staying at my boyfriends. Then she tells me it's too soon. Well my Walgreens messed up and shorted me one dose which is why my doctor had to call in in, in the first place. She refused to help me and told me there was no way she was filling it. So I'm stressed beyond belief bc I need it for tomorrow (Monday) and my doctor doesn't work Mondays. So I know I'll be sick Monday. But honestly, what bothers me the most is I had contact with the pharmacy on 3 occasions at least one of which I spoke directly to the pharmacist. Why was I told to wait in my car for more than an hour and a half, use my gas and miss time at my boyfriends family celebration just to be told the 4th time that she wouldn't allow it. I'm absolutely disgusted by the way I was treated and I was honestly in shock. I told her I would be leaving a review and she told me she didn't care and that they don't matter. The medication I'm missing makes you sick immediately if you don't take it. I could understand her caution if I were trying to fill a hundred opiates or something but one dose? That they can easily see in my history I take. Not to mention Walgreens is the reason I don't have it. I've been seeing my doctor 4 years and this has never happened. That's why he was quickly willing to call it in for me.Their drive thru at Vogel Rd always has at least a 20 minute wait and the staff always seems frazzled and unprofessional.The only thing I will say is I've picked up online orders at that store a number of times and the store staff has always been extremely helpful and friendly.AVOID THIS LOCATION AT ALL COSTS!!!
-
February 2022 by Stephanie S.
It's always the cleanest, and everything is always stocked well. Thankfully, they are open 24 hours (unlike most of the stores nearby). Also they have the nicest staff! They are always happy to help me every time I've had to stop by.
-
August 2021 by Claire P.
Went here to get my PPD screening, and the lady was very sweet! Only took a few minutes and she walked me through everything! So sweet, I'm definitely coming back for my flu shots when the season rolls around!!!
-
December 2020 by Alisha A.
I wish I could give negative stars because this was THE worst pharmacy I have ever been to. Terrible experience. And as a woman of color, I could feel the internalized racism from the subtle stares, mixed with dealing with an uncalled for attitude by the pharmacy employee (white woman, short, elder, dark brown hair). If I could say anything to that store it would be please check yourselves and reevaluate your internalized biases, you're not subtle. It's disgraceful, it's unkind, it's an unsafe environment for POC shoppers.
-
October 2020 by Tony F.
Literally worst pharmacy ever they are extremely slow! Seems like they never know what they are doing and of course they always put the new people at the computer absolutely horrible!