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October 2023 by Colin McCall
Have been lifting here for about a year, I travel a lot for work and have had the opportunity to workout a lot of places. Xist checks all the boxes, I look forward to my workouts here
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September 2023 by Johnathan Sparks
Love the HydroSpa before a workout. Worth the upgrade. Always have machines open after work.
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July 2023 by Michael Coffman (Chief)
I cancelled my membership here over a year ago, came back several months probably almost a year later. I was not charged for the months that I did not have a membership. Now here we are several months after signing back up. I spoke to someone on 6/12/23 about getting a charge of over 80$ for no reason. They said that I was double charged the annual fee, but they could not do anything about this, they would need a manager to fix it. I was told they would have a manager call me back the next day or so. Here we are on 6/22/23 I had to call them 10 days later because I still hadn’t received a call back. Spoke to the manager finally today, I must say this person likely should not be a manager for any business because her ability to resolve problems and see the bigger picture is non existent. I explained that it wasn’t possible for me to get charged for last year’s annual fee because I didn’t even have an account at that time. I wasn’t being billed for it because it was cancelled. I saw another review of how bad xists records are because a person was charged several months due to xist having no record of them cancelling. I believe they did cancel because I’m having the same experience now. I’m confused how I could not be billed for the account and not have an active account and then suddenly they have no record of me cancelling? Then suddenly getting 2 annual charges. I mentioned to the manager as a final chance to realize how ridiculous she was being, is it worth pissing off a customer and losing more than just my business over basically a 40$ charge, especially when they can clearly see I should not be charged for an annual fee when I was not a member at the time. She proceeded to tell me that she doesn’t care if we cancel or not. My final words to her were well you’ve really shown me how xist handles issues when they arise. So xist and any future customers of xist remember they would rather alienate a customer over $40 that they would make off of you in 3-4 month not including the fact they charge you that yearly fee anyway, rather than admit when they are wrong, solve a problem and make their $144 a year off you plus a 40$ annual fee.Ps the annual fee is stupid anyway it comes out to an extra $3.33 per month if you divid the 40$ over 12 months. Why not just charge 15-16$ for the membership and forget the annual fee. It would literally be easier and eliminate issues like this before they would have a chance to arise.
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July 2023 by Karl Liebman
Have always loved this gym, but I will admit being an older customer I feel like we’re dismissed and not as important as the younger customers. I have been a member for five years. I hope that changes.
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June 2023 by Joseph T.
I will say most of the staff are good except the mangers they will just listen to the staffs word and not give any evidence on anything. Getting a membership revoked because of breaking a weight pin is crazy.
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June 2023 by Nicole Semanik
If you're new to Arnold or surrounding area and looking for a gym to join look no further! I came from a small town in Illinois and absolutely loved the gym I came from. When I moved to STL area and then to Arnold I struggled to find a gym where I felt comfortable and encouraged. Working out felt more like a chore and hassle than something I looked forward to and enjoyed doing. I tried Planet Fitness, Club Fitness, etc. Those gyms are too big for me. Xist is more like a community. From the moment I walked in and was greeted I felt right at "home". The friendly staff, events and challenges they hold periodically, and classes I have finally found everything I missed about my small town gym back in Illinois. Although popular, it is never overly crowded and I never feel intimidated during my work outs.
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May 2023 by tony f
Very clean with great equipment. I appreciate the staff friendly and professional.
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May 2023 by Marc Nolan
I cancelled 6 months ago and they keep charging saying they have "no record" of me cancelling despite letters, faxes, etc.
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March 2023 by Kyle Motzkus
I was perfectly happy with my gym that I’ve been going to for years until I showed up on a Super Bowl Sunday. They have 1 sign posted stating they will be closed at 5PM due to a sports broadcasting….website and everything else states normal 8PM closing…come on man.
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March 2023 by Robert Keenan
Wish they would be open 24 hours a day but other than that a great gym!
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February 2023 by Krazy
Very busy here.... but everyone here is absolutely jacked so maybe this place knows something other gyms don't
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December 2022 by Elite Collectibles
Not too crowded at the times I go in and this staff is always very inviting. Plenty of free weights to use and sauna is a plus!
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September 2022 by Jon Ogilvy
I've worked out in 3 or 4 gyms and of all of them this one seems to have the best vibe and a pretty good price too.
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May 2022 by T
Clean gym, nice friendly staff and equipment that includes a place to deadlift and a couple squat racks that allows for compound lifts. For the price, location and everything listed above, I recommend this gym.
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May 2022 by Robert Paugh
Great place to work out and see others push to be better.
