Victra is a Verizon Authorized Retailer located in Aurora, MO, dedicated to providing an exceptional experience for customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories. Reviews highlight the outstanding customer service, particularly from staff members like Tara and Alfy, who are praised for their knowledge and efficiency. Tara is noted for her ability to calm upset customers and explain processes clearly, while Alfy receives recognition for quickly resolving issues and assisting older customers with phone upgrades. Overall, the store's knowledgeable team and swift service create a welcoming environment that encourages repeat visits.
Huge shoutout to Alfy at Verizon! He stayed late to make sure I got a replacement phone when I really needed it. Super helpful, professional, and just an all-around awesome guy. Appreciate the extra effort—thank you, Alfy!
June 2025
Tara is phenomenal with customer skills and calming upset customers down from online order.Tara knows her stuff and works very efficiently with multiple customers at once.
June 2025
I came in needing help with my phones apps not working. Alfy got it fixed under 5 minutes. He's a smart young man and would recommend him for any questions. Great store.
