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April 2024 by ginger ramsey
I'm not a customer here but I brought in a check from Dean team Hyundai drawn from this branch that I waited for 5 weeks on. Warranty cancelation on my 2021 GMC Denali purchase. Came to this branch and was greeted by a snotty female manager who refused to cash it because it was $3982.00. Her reasoning for refusing to cash it was it was larger than 3k, I didn't have an account with Bank of America and to protect their clients accounts. Keep in mind this branch had no problems with dean team depositing my $92000.00 cashiers check drawn from my bank for a 2020 stingray corvette purchase however. I asked for the president's business card I was told to Google it. I would rather share my negative experience with the community instead. Don't ever act like "youre better" than a potential customer walking in the door. I too am a business owner and this is exactly why I will never consider banking here. I may also add that for being a bank manager, her lack of professional dress attire, had me thinking i stepped into a low class sleaze bar instead of a bank. Im sure she was judging me because of my true religion t shirt, blue jean shorts and sneakers. She didnt think I had any money. That I was less than her. I then called Josh down the street at the next bank of america location. He verified that as long as brought in two forms of ID, which I had on me, and the check was less than 4k which is was, I wouldn't have a problem cashing it at his location. There would be an eight-dollar charge to cash the check. Imagine that!Bank of America, you gotta do better than this! two banks within two miles of each other. two totally different answers. Do yourself a favor and bank at Regions in Ballwin MO. I should have never even entertained coming to this bank location. Avoid the blond bimbo at all costs! and if youre reading this Ms wanna be, you can kiss my a$$
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August 2023 by Ben Johnston
This location is embarrassing. No one ever picks up the phone and the Manager's customer service is non-existent. I'm transferring my funds to a new bank after interacting with her.
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May 2023 by Zhi Ye
This is the best location of Bank of America. Miss Chen is absolutely assets of this location. She is very professional and nice most important, she can speak perfect English and Chinese. For a lot of Chinese immigrants, they always struggle with language on financial issues. Miss Chen provides a lot of help on communications. every time I came to this branch, Ms. chen always has the most beautiful smile on her face working hard for clients. Besides her, manager Cherry is very nice too. Recommend this location to any people who only speak Chinese.
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April 2023 by Zee Z
This is the best location of Bank of America. Miss Chen is absolutely assets of this location. She is very professional and nice most important, she can speak perfect English and Chinese. For a lot of Chinese immigrants, they always struggle with language on financial issues. Miss Chen provides a lot of help on communications. every time I came to this branch, Ms. chen always has the most beautiful smile on her face working hard for clients. Besides her, manager Cherry is very nice too. Recommend this location to any people who only speak Chinese.
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April 2023 by A M
My experience with the Bank of America branch located near me was great. They have excellent customer service and very knowledgeable staff. They also have great hours of operation and plenty of banking options. I have used them multiple times and they always leave me feeling satisfied with the service and advisement they provide. Highly recommend. Clean environment.
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February 2023 by Maxwell Kummer
The manager, Cherry, refused to cash my check or even speak to me.I can only assume this lack of respect is due to my appearance as a blue collar worker. Not sure what your business strategy is here, but I'm not a fan.
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November 2022 by Juju Poopcat
Yesterday, I had to set up a checking account, and I must say, the staff was so incredibly kind, personable, and helpful. I am honestly not a big fan of having to pay $5/month just to have a regular checking account, and there were some other sketchy regulations/"maintenance fees" that I've never once encountered when opening a simple checking account, but that'd more of a complaint about how the the entire Bank of America company is run, not this particular branch. Kit was absolutely INCREDIBLE to work with. She was so pleasant,kind, helpful, and all-around just a wonderful lady. So, for the kind staff, I am giving 5 stars. The company itself is disappointing, but that staff is wonderful! Thanks for the help! Also, I wanted to leave a nice survey about kit, but did not receive the email to do so yet. To the friendly staff: keep it up, and I appreciate your great attitudes and kindness.
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October 2022 by Amanda Lazzari
? Emily the branch manager is awful. Had an account with Bank of America for 3 years. Started getting charges on the account and asked Emily to remove/refund the charges. Was informed that Bank of America updated the account without notifying me so it started being charged a monthly fee. No one at this location would help refund these fees or close my account. Had to call customer service to get some of my money back and cancel my account. They also push people to the app or ATM even if I want to speak with a teller. Will not be doing business with Bank of America again!
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September 2022 by M and E P.
?Never been cried before about documents but today it's happened! I wish to give no star, but i never seen so bad service before at all.Unfortunately during the 3 daysI was trying to obtain some documents for my loan process and it was most ridiculous thing that I ever did..I was rushed to do everything by myself,going back and forth,from bank to bank ,and I missed my job for 3 days arrow, because spouse to do new appointments again and againand trying to bring all papers.And just because the banker stuff told me it's not their job to do this for me..?♀️Even my previous bank stuff asked me when they saw me rushed again and again:-Why did your Bank of America sending you to us, if they are spouse to request all documents from us first? Why didn't they call to us?I am not going come back at this location anymore ???it's just terrible and inappropriate service...
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September 2022 by Christian Bennington
Every month they automatically send money without my permission to my credit card even though I pay my card on my own. I don't have autopay set up and when I set everything up I specifically didn't have it done. They then charge me overdraft for transfers I didn't even make or agree to since it's usually on the paycheck that I use for rent. They are stealing my money and shown they don't care. Do not trust them.
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September 2022 by Patrick
BofA has really gone down hill the last few years. Closed branches. No one answering phones on the ones that are open. Will probably move my $$ to somewhere I can actually talk to someone.
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August 2022 by sierra sid
Can’t pick up the phone. Always plenty of “greeter incompetent managers”. Never enough tellers. Whoever the regional manager of this area is should be ashamed. You can’t get anyone to pick up phone. Not only that they hang up on you.
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June 2022 by Josh Bales
Ballwin location no wonder they're only rated two and a half Stars horrible customer service never walked into a bank to open up an account and been told you need to make an appointment
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May 2022 by Anees Uddin
Avoid this branch if you’re in a rush. Only one teller all day long! Poor customer service.
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April 2022 by Amanda Bertrand
? Emily the branch manager is awful. Had an account with Bank of America for 3 years. Started getting charges on the account and asked Emily to remove/refund the charges. Was informed that Bank of America updated the account without notifying me so it started being charged a monthly fee. No one at this location would help refund these fees or close my account. Had to call customer service to get some of my money back and cancel my account. They also push people to the app or ATM even if I want to speak with a teller. Will not be doing business with Bank of America again!
