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September 2023 by Brigit B.
Great expertise and value. Easy reliable services and clean waiting area. Tree Top location was the best
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September 2023 by Mike K.
i have used this location for years, but I am done. The level of service has really declined, over the last fear years (in my opinion). I dropped my keys into their overnight box (because they were not open yet, when I arrived. I even had an appt). When I called to ask about my car, they stated that they were not aware that my car was there, for service. They "assistant manager". told me that I should not have put my keysi nthe drop box, because he had aleardy checked the drop box for the morning, and he did not see my keys when he checked. I dropped my keys off at 6;30, because they were not open yet. They offered me 1/2 of an oil change. What a joke! I didn't want anything free. I only wanted the service that I made an appointment to received. Needless to say, my car was never serviced. This all occurred because they did not check to see if there were any keys in the drop box (i put my keys in that box at 6am, because they were not open). I have used this location for 18 years. I will never use them again. I have given them quite a few chances, to regain my trust, over the years. There are so many other choices, and no reason for me to continue to use this location, with continued disappointment. Please read the other reviews, prior to choosing a repair facility.
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July 2023 by Tim M.
My daughter took her car in to get an oil changed. Dropped it off the night before there was no check engine light on. When she went up to get the car the next day after the oil change, check, engine light was on car was running very roughly And she returned. They said to check out what was wrong They would have to charge her for a diagnostic fee. There was nothing wrong when she dropped it off, picked it up and check engine, light and all kinds of problems. This seems to happen pretty often at this particular Dobbs. my son a few years ago had the same kind of issues when they said he needed to replace his entire air conditioning system. I would never recommend this Dobbs or any Dobbs service.
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July 2023 by Kim Staggenborg
Would not recommend. Every set of tires we have bought from here has had a slow leak in at least one tire that they could never fix. Funny, we have had no issues since we started buying elsewhere.Also they really try to screw you over on inspections. They tried to tell my husband he failed safety inspection when all he needed was emissions not safety. He told them this on the phone AND wrote it on the drop off paperwork. They tried to continue to fail on my daughters car even after we took it to a dealer for the repair they said was needed. Oddly we took it elsewhere and they did not find anything wrong.
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June 2023 by Trenton Schumacher
They told my wife we need a $1, 500 repair to get the Car legalized but then they called me and told me they only need back brakes that would cost $500. They really tried to scam her and then denied it and told me they weren't trying to scare us whenever I confronted them while they're being confronted by someone else for ripping them off.
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May 2023 by Robert B.
This place is a freaking clip joint! AVOID!!! Went in to get a tire repaired and they tried to sell me 4 new tires. Said they couldn't sell me 2 for the front. Said my tire couldn't be repaired. I then went to a mom and pop shop they fixed it immediately. Im convinced Dobbs sabotaged either my tire or screwed with my alignment because now the car is shaking once I reach 60. To the major companies that accept your advertisement dollars I recommend pulling them as sponsors especially St. Louis City and the Cardinals, Dobbs are Liars and thieves. Go to a family owned mechanic that you get a referral from. Dobbs sucks!!!!
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May 2023 by Nino F
Not an honest location. Got an oil change they told me I had a bad leak and needed to look into it further for another 150$….long story short I did not have time, come to find out I had zero leaks anywhere after another shop looked at it. After speaking with a few people this is a common technique at this location.
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May 2023 by Rob Harmon
Upcharged my girlfriend with the full synthetic oil change and when I asked why they didn’t give her any options they proceeded to explain that that is the only oil that can go in the car. $80 oil change for a 2014 Chevy Cruz. If you don’t look like you know a lot about cars then they will upsell you.
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April 2023 by Jeremy French
I have been to this shop twice in one month because of a tire situation. They took good care of me and provided great service. A guy name Jacob was very helpful and nice in my time of need. I would recommend anyone to this location.
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March 2023 by Alexandra Hamm
Quick work at a fair price. Very nice employees at desk and in the shop! Didn't judge for me not having much knowledge on cars! Will be a returning customer!
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March 2023 by Kevin K
Been going to Dobbs for 20 years. Friendly people and they do a good job. Competive pricing too.
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March 2023 by Dawn Limpert
Complete idiots. Can't tell us why the original quote is different from the amount due now which is $200 more. Said they called the insurance company when in fact and was on hold for 2 hours but when my husband called it only took 5 minutes to get through. Poor customer service.
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December 2022 by Dianne Seward
I have been going here for years. They always order my tires and have them within hours or no more than 1 day. They accommodate my work schedule and get the job done on time. Very professional and polite.
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November 2022 by Natalie Summerfelt
STAY AWAY! Take your business elsewhere! Extremely unprofessional and similar to all the other reviews, they tried to sell us and up charge for services that don't actually need to be done on our vehicle. Guy at front called my fiancé d*** to his coworker in earshot of us because all that we needed was an ID/OD inspection and they were pushing for other services and we said we didn't need them, especially because we had already had those services done elsewhere just last week. Literally saw them push services onto other people and think it's okay by offering them a $15 coupon. Take your money to a honest business and stay away from these shady people.
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November 2022 by Mattie Rehman
Very experienced and informative staff, the manager Anthony goes out of his way to insure the satisfaction of my visit. This is the only Dobbs i go to and will ever go to forever! Very well pleased with this store right here 10/10 experience, would give them 10 stars if I could !
