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December 2023 by Rodney O'Neal
Great experience as always with nissan service. Will continue to patronize them as long as I have a nissan I drive
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October 2023 by Chico B.
In April I dropped my Xterra off for a routine oil change. The service associate called to inform me I had a differential leak in the rear and the seal needed to be replaced. I agreed to have the work done on both the front and rear. The total was nearly $850. When I went to pay, the clerk advised me that unless I was paying with a debit card there would be an additional 1.5% fee. The average person doesn't have $850 laying around for unforeseen repairs and would charge this to a credit card. I paid the additional fee and later wrote a letter to the service manager and to their corporate office regarding this fee and received no response; no surprise there. Last I checked, the fees charged to the business by the credit card company are the cost of doing business. As a business, if you don't want to pay those fees then you have the option of not accepting credit cards. I would strongly advise NOT taking your vehicle to a Bommarito dealership for repairs or any other routine maintenance unless you want to pay Bommarito's credit card service fees.
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October 2023 by Camille A.
Mark Eversgerd is amazing!! Bought a car from him and liked the experience so much, took my daughter to buy one from him as well. He was extremely knowledgeable and made the whole intimidating process seamless. Can not recommend this car dealership enough! - Camille and Tessa
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September 2023 by Julianne M.
6 years ago, I bought my Nissan Altima here and it was a great experience. When it comes to repairs, they've always provided excellent service too, but let me provide some background on why I'm just now leaving them a review. As a woman who knows next-to-nothing about cars (except for the fact that I wish I could survive the suburbs without one), I've always been nervous to get scammed when I go somewhere for a car repair. Every time I go to a mechanic, it seems like they find a million things "wrong" with my car. However, since buying my car in 2017, I've been to Bommarito Nissan Ballwin over 10 times (which I just double checked on Carfax) and did not once have a negative experience. Last year, it was time for me to replace my tires. I thought, hmm I should save money and go somewhere that's not the dealership. So I got 2 tires put in at Place A and a few months later bought the other 2 tires at Place B. After years of letting my guard down (thanks to the honest service I had received at Bommarito Nissan Ballwin), I was swiftly reminded of why I hate going anywhere else. Both of the aforementioned places found numerous issues with my car, and they were actually different issues at each place (even though they were only a few months apart). I spent hundreds of dollars each time fixing things in addition to the tires. For my emissions inspection this year, I knew I needed to return to Bommarito Nissan Ballwin to receive timely, honest, and overall excellent service. They did an amazing job and didn't make any unreasonable recommendations. Don't believe the misconception that dealerships are more expensive than a regular mechanic when it comes to taking care of your car. I actually SAVE money by going to Bommarito Nissan Ballwin, because I know they are only recommending repairs that I need. They are honest with me when something may require service in the near future but is not too urgent so that I can save up. If you don't know a lot about cars, you need someone you can trust to help you maintain yours. For that reason alone, I highly recommend this place! They also have a nice waiting area (with a quiet room and WiFi), services are done in a timely manner, appointments are easy to schedule, and a loaner car is provided if needed and scheduled in advance. I've worked with Tyler for my last few visits and he has been wonderful. I'm so grateful for the level of integrity and support he has provided to me!
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August 2023 by Allison M.
On the day of purchase, we had a relatively positive experience at this dealership. Unfortunately, we feel differently now that it's 6 weeks later. We worked with Teddy as our salesperson and Dan in finance. Dan gave the hard sell for the extended warranty package. My husband and I needed time to discuss it. He guaranteed that it was 100% cancellable at any time - without fees if we cancelled it later that month and could then be cancelled even later into the contract. He said we could call him as soon as a couple of days later to cancel. Well, we did. 48 hours later we called to cancel it. He said that it could not be cancelled as the account number had not yet been assigned. He said to call back when got our first bill. So, we did. He didn't answer and there was no voicemail set up. We called again; no voicemail. We emailed and he responded briefly but did not acknowledge or confirm the request to cancel the extended warranty. We continued to call and email. He finally got his voicemail set up. Several voicemails and emails have been left for him and now the general manager with no response. The lack of communication and loyalty to his word is frustrating; combined with the possible loss of funds due to his failure to communicate is aggravating. If he and Bommarito contact us to remedy this situation, then this review will be appropriately updated.My initial review was written on a Saturday. I have been contacted by email and phone regarding this issue (it is now Monday). I am to know within two billing cycles as to whether everything has been remedied as requested.
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June 2023 by Diana Moreno
Excellent service
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May 2023 by Bill S.
We were in a jam. Memorial Day weekend, Saturday morning . The passenger power window went down and would not close. Our only car, a 2015 Rogue I called Bommarito Nissan Ballwin and explained our situation. I was told to bring the car in but with no guarantee that service would be available. Upon arrival Mark McBee greeted us like we were his best customers and friends. After hearing our situation, Mr McBee said not to worry although full booked he would make sure we were taken care of. Mr McBee and his team diagnosed the situation. The main or principal wire harness was shorting the electrical components of our Rogue. He explained he could have the right parts by Wednesday and the car repaired. Additionally he informed us of a recall outstanding for our Rogue and said he would take care of that as well. Lastly and most unexpectedly, Mr McBee recognizing our "only car situation " arranged for a loaner car. Many thanks! We will make sure we tell our friends and associates about this great service and experience at Bommarito Nissan Ballwin!! I highly recommend Mr McBee and Bommarito Nissan Ballwin.
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March 2023 by Nick T.
DO NOT GO HERE FOR ANYTHING! Horrible service. NO communication. We bought a used SUV from them and 200 miles later/ 3 weeks the transmission went out! Took them 4 weeks to put in a used one and a week to get a loaner. Then after it was "fixed" there was an obvious grinding noise that they said was "our problem" . We also needed the windshield replaced which they said they ordered but here we are a month later while they say we never scheduled a windshield replacement.
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March 2023 by Leona Khalid
I came here for a new car key remote for my Nissan Altima, excellent service, kind, friendly, communicated well. The waiting area is very nice, spacious, with coffee and snacks, I felt like I could just hang out there and do my work! They had me taken care of in less than an hour.
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December 2022 by Kathleen Beach
Outstanding dealership. The sales staff is knowledgeable, instructive and very kind. And if you go there hungry, ? they provide complimentary coffee, water bottles, ice cream sandwiches, cookies and other treats. The snacks make buying a new electric car a treat!
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December 2022 by Cynthia Hendricks
They are always professional and have great service people. Every time I go there they are friendly, courteous, and make sure you are well informed about your vehicle.
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December 2022 by Nathan Viehland
Great service center. They offer free water and ice cream while you wait.
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December 2022 by John Lazare
Always a pleasant experience. Quick and capable service.
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December 2022 by john meschede
Clean, comfortable,amenities.Problem fixed in 90 minutes.
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December 2022 by Robert Reset
Thanks Damon Sleeper for making the purchase of my new car so easy!