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November 2023 by Kyle Christensen
Outstanding! The facility was clean, my technician was friendly and very professional. I checked in without an appointment at 10:37, I went back at 11:02, I left at 11:11. Urine and blood test collection. Highly recommend this location if you have to go in for labs!
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October 2023 by Randy G.
The wait was a little longer than I wanted. They are busy at 6:30 am!Adrian was a darling at that hour of the morning!
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October 2023 by M. Amanda Megl
I dropped off my son's stool sample and they called me an hour later saying the dropped it and broke it. Not sure how thats possible since it was in PLASTIC vials!! Now I have to do this all over again. When I tried to call them and speak with a supervisor to complain about this, I got a recording that hung up on me. There's no way to speak to an actual person. If you select number six, to speak to a representative, it hangs up on you. I'm very disappointed. This is literally your job, collecting samples and making sure they get to the correct place, and you can't do that properly. No wonder Quest has a 3-star rating on google.
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August 2023 by Greg H.
Just waited 2 hours for routine bloodwork. I couldn't wait any longer and I walked out. I understand that I was getting bumped for patients with appointments but 2 hours???! Something is wrong with that system!
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August 2023 by Josie Kloppenberg
I will go here anytime I need my blood taken. I was in and out in 20 minutes with 5 people ahead of me. Very thorough and timely!
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June 2023 by dale markley
Trying to make a machine out of us
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June 2023 by Ba Kon
Very unprofessional. Since Quest took over Mercy's lab services the experience is beyond terrible. The militant women attendants do not care how they treat you or how long they make you wait. I refuse to use Quest for anything and now use St. Luke's lab services - who are very good.
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May 2023 by Parvershree Pillay
Understandable wait time of more than 40 mins. Get in finally only to be told my order due date is more than 10 days so they cannot fulfill it! I was told to get it updated and I did and still there was an issue and I had to do the process twice more and waited about her 30 more mins! Almost two hours and still waiting to get blood drawn! Why can’t you have a system in place to tell me this during my wait instead of at the time I was about to get blood drawn!!! Frustrating and time waster!!
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April 2023 by Dean Park
Long wait at end of day and...........it's Quest.
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April 2023 by Deb LaMantia
Wow!! I am recently new to the area. After two very negative experiences at Labcorp, Quest was such a positive experience. Adrienne, phlebotomist, was extremely professional, knowledgeable and so pleasant. As a medical professional, I will definitely return there for any future lab services!!
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March 2023 by Chris Power
I haven’t been here but tried to schedule by calling. Worst experience. The automated system is janky and barely useable. So I tried talking to a person. Couldn’t do it. Not an option. Even pressed the option saying I was a provider to try that avenue and the robot said press 7 to talk to person. You press 7 and are told not a valid input.I get everyone is trying to save money but not having a customer service department is pretty bad. With most companies I have to say on the phone “give me a person” about 5-10 times to finally get one and it takes about 5-10 minutes but at least there is a way to talk to a person. Just unbelievable how this operation is running.
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December 2022 by Dawn Malcolm
Waited over an hour. Staff is stressed and overworked. Recommend going to a different location. This location needs big changes
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December 2022 by Bev Plumb
The staff at this location have improved. Friendly, effective, and prompt.
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December 2022 by Atif Karim
Professional staff and wonderful customer service
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December 2022 by Nancy Bengtson
Had expected a negative experience but it was great. I made an appointment online the day before, was called only a couple of minutes late, the phlebobotomist, Deborah, was efficient and skilled. I often have a big bruise but not this time. I'll go back!
