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March 2024 by Chris Schwartz
Do not buy from Slyman!We purchased a new oven in late December. The sales rep told us it would be in and ready for install within 2-3 weeks. 4 weeks went by with no word so I reached out for an update. Was told it would be coming the following week. Of course, heard nothing so reached back out. Was told it would be in in another week. After another week, no oven, no follow up. Did this 2-3 more times until finally I asked to speak with a manager (Josh). Josh was rude and very matter of fact stating that it's not their fault and that I could go buy an oven anywhere else and would have the same issue. His boss Bobby then reached out and basically said the same thing. But they both promised to keep a close eye on it and that the stove would be in within the next week. Decided to continue waiting. So of course, I hear nothing from them on the day they promised so I reach out again and they said they had no idea when it would be coming and that I could just go try my luck somewhere else.I've been in the sales and service industry for nearly 20 years. I know that delays happen. No issue there. We were polite and patient even though it was taking longer than expected.The issue here was the lack of communication and the promises that were made when I purchased. If there's possibility for delay, tell the customer up front to set proper expectations. If shipping delays happen that are out of your control, simply let the customer know proactively. And finally, when time passes and the unit never arrives the least you can do is be polite and try to find a solution to take care of your customer. Both managers (Bobby and Josh) refused to take ownership of the situation and told me on multiple times that I could just cancel my order and try someone else and that I'd have the same result.Couldn't be further from the truth.I thought that buying from the local company and paying a bit more ($250 in this case) would ensure me great customer service. I was wrong.I ended up buying the exact same oven from Lowe’s. Delivered next day, was installed 2 days later.
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February 2024 by Juanita Witcher
Bought my washer and dryer from them and they had a big sale going on at their warehouse!
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February 2024 by Mike DuPree
The service & pricing was the best
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February 2024 by Tim Horton
Mary Beth helped us right away and helped us find a new refrigerator. She was very helpful and it will be delivered in just a couple of days. Great experience!
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February 2024 by Sally Bartnett
Greg was patient, very knowledgeable, kind and did I say patient. Great experience. Thank you
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February 2024 by Dick/Carole Grommet
Mary Beth was very friendly and knowledgeable
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February 2024 by john h myers
Slyman's sales personnel (Greg, Josh) are professional and knowledgeable about the appliances they offer and seek to meet the desires of customers.
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February 2024 by Nick Tsoubanos
Dan was great and extremely helpful while working with me to procure a gas cooktop!!
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February 2024 by Al Dothage
We should have waited for delivery and install of the Speed Queen Washer purchased on 2/9/2024 before posting an excellent experience review. Post sale, our experience has not been good.Our delivery was scheduled for Monday 2/12/2024 and apparently a problem on the Slyman end. The product description was a dryer and not the Speed Queen washer that we purchased. We had to call on 2/12/2024 to find out that we were not getting the Speed Queen Washer delivered on 2/12/2024.We had to call again today (2/14/2024) and were promised a call back. We have not received the call back. We want Slyman to deliver on their end of the transaction. Not happy with the service and support post sale.
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February 2024 by Norm Obermoeller
Great sugggestions, no hard sell, just facts. responded to all my concerns.
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February 2024 by Dave K
Jake was friendly, professional and knowledgable about the products. We appreciated his help in choosing a new dryer.
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February 2024 by Jeff Grogan
Quick and easy. Dan took the time to answer all of our questions.
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February 2024 by Charles Wunderlich
Greg greeted me shortly after walking in & was very knowledgeable about the GE washing machine I inquired about, which I then purchased.
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February 2024 by Brad Sieve
Very helpful
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February 2024 by Deborah Chapman
Very knowledgeable sales associate
