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February 2024 by Victor Boyd
My favorite store
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February 2024 by norma heller
It was really nice we tried some drinks and the people were kind and very helpful I would go there again .
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January 2024 by Kenneth Martin
Great Cigars as well as customer service
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January 2024 by Bruce Pruellage
Best selections, best prices. They changed the layout of the store.
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January 2024 by Fawn Johnson
Excellent!!!
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January 2024 by Kevin Carwile
Lots of variety.
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January 2024 by Don F
Asked for assistance in the Champagne area, and after 10 minutes, no one showed up. Plenty of staff in the store.
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January 2024 by Robert Powell
Excellent variety.
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December 2023 by Solomon Knight
Good prices! Beautiful cashiers! ?
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December 2023 by Timothy Woods
Love this store. Need one in cape girardeau missouri.
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December 2023 by Shaun Simpson
I've contemplated whether I should post this review or not, however the experience that my two friends and I had on Saturday 12/2/23 at this store was not only the worst customer service experience we've had but also one of the most humiliating and disrespectful experiences we've ever had in any business.My two friends and I throw a holiday party ever year for co-workers, friends and family and every year we go to Total Wine & More and easily spend over $1000 on alcohol and other supplies for our party.On Saturday 12/2/23 around 8pm, we ventured to the Town and Country location on a mission to stock up for the party and also get a few extra bottles of wine for ourselves!We first went to where the Stella Rosa is located to find my favorite wine, Platinum French Vanilla. Unfortunately, this location did not have that. No big deal at all, we will get it somewhere else. One of my friends stayed in that aisle to look for some other options and my other friend decided to run to the restroom before she dove into her favorite section, the Pinot Grigios!I proceeded to go down another aisle to continue shopped. I was met by a petite older white woman with brunette hair wearing glasses. She asked if I was finding everything alright. I politely told her that I was looking for the Stella Rosa Platinum French Vanilla but I didn't see it. She quickly rolled her eyes and abruptly said "We don't have that but we have other Stella Rosa flavors." She then led me over to the aisle with the Stella Rosa's were located. Thank you, no problem, we've got it from here.My friend smiled at the employee and then looked at me and said she had already found several wines that she liked. The employee rudely interrupted her and said "You AREN'T going to find it because we DON'T HAVE IT." My friend and I thanked the employee and decided to leave the aisle all together.We met back up with our friend who wanted to go look at the Moscato section which was the same aisle that we were just in. As she was walking to the aisle she looked back and asked if we had found the wine that we were looking for earlier. That's when the same petite employee yelled across several aisles and several other employees to berate my friend for asking about the wine. "I'll tell you like I told them, WE DON'T HAVE IT." My friend who is the nicest person on the planet was stunned, however she calmly said to the employee, "Ooooh, I'm sorry I didn't know that. I must have been in the restroom when you all checked."We then carried on with our shopping and moved on and away from the rude petite employee. A good 10 to 15 minutes went by and we were down a completely different section than where the employee was at and that's when the employee took it upon herself to aggressively approach us.She was holding what looked to be a handheld scanner, interrupted us and yelled; "If you all don't believe me, GIVE ME the name of it and I'll PROVE we DON'T have it." We calmly looked at her and said, "We know you don't have it. No big tell at all. Thank you." She became extremely agitated and agressive towards us and yelled at us and we were nothing but kind and understanding of the whole situation. After several minutes she just walked off.All three of us are in our 40's with over 90 years of customer service and retail experience between us. We all know how taxing and exhausting working retail can be, however the way this employee treated us was extremely disrespectful and embarrassing.It was our mission to shop for our holiday party and spend a lot of money at your store; however due your employee's behavior towards us; we decided not to continue our shopping and instead we bought the few things that we had already in our cart and leave which maybe equaled maybe $100 amongst the three of us.The older blonde cashier was wonderful. She was extremely kind but unfortunately her kindness did not make up for the prev
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December 2023 by Celine Winter
They don't carry some of the Barefoot wine I like but I found other brands I like. Very nice staff
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November 2023 by Christine Reyes
I was asked by 2 different people if I needed help finding anything and I actually needed someone twice because i had no idea was anything was, so it worked out for me and the cashier called for another cashier so I wouldn't have to wait! Great customer service
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October 2023 by Denny Webb
Went here for our wedding alcohol purchases, they were SO helpful... helped us calculate how much we'd need, walked us through the process, gave us a volume discount, loaded us up on the wedding day, and took us on a repeated grand tour of their tasting stations as we shopped.... shopping with an open bar is the best. lol.
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October 2023 by Ryan Dachel
We drive past 2 other Total Wine stores to go here. Always fantastic customer service here. The store is consistently clean and well stocked.
