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February 2024 by Michael Fox
Needed to have a couple of pieces of wood cut to length, so ventured back to see if there were any employees who could operate the saw. Found an older lady and an older gentleman with a long beard and long hair standing by a forklift having a personal conversation about some past scratch or scab on his arm that the lady was intent on examining. When there was a break in their discussion, I asked if I could ask a question. No response or acknowledgement of any kind. They went back to discussing his arm for a good three or four minutes before the older lady turned and looked at me with a bit of an eye roll and responded with irritation in her voice "So what's your question?" Oh, so you DID hear me, you just chose to ignore me to continue a personal conversation instead of taking care of a customer? Didn't say that out loud to her, but that was what went through my mind. Just asked my question if someone was available to cut a couple of pieces of lumber for me. The gentleman with the beard replied he could "in a little while" as he hopped on the forklift. Said he had to load this pallet of drywall first.Fifteen minutes later, he did come back and make the cuts I needed. We then headed to check out. Of course, like every where else now, it was all self check out with three employees standing around observing everyone ringing up their purchases. (You can't hire cashiers, but you can have three people stand around in case someone needs help ringing up their purchases. Anyone else want to explain to me this philosophy, because I'm at a loss to understand the logic?} I needed help with my veteran's discount, so I tried to get the attention of an older gentleman who was obviously one of the self-check monitors, but couldn't ever get him to acknowledge me, despite the fact he was standing by himself and talking to no one. So I got the attention of a young lady employee, who immediately came over to help. She said she could help me, but she never could figure out how to get through the menu to the place where the veteran's discount could be issued. (There is a place; I've watched someone at a different Home Depot do it.) She called for a manager on her radio twice for help, but no one ever showed up. So she started manually giving me a 10% discount item by item. She did it on two of the 12 items I purchased, then quit and said she wasn't allowed to give discount on every item. Then she turned and walked off. Since that whole process took upwards of fifteen minutes, I just paid and left.Went to my regular Home Depot in Olathe and told them this story in passing as I was talking with one of the regulars I know through my frequent trips there. He told me to definitely write a review about this because corporate watches the reviews and don't tolerate that kind of service. He apologized on behalf of Home Depot for the lack of customer service we experienced
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February 2024 by Michael F.
Needed to have a couple of pieces of wood cut to length, so ventured back to see if there were any employees who could operate the saw. Found an older lady and an older gentleman with a long beard and long hair standing by a forklift having a personal conversation about some past scratch or scab on his arm that the lady was intent on examining. When there was a break in their discussion, I asked if I could ask a question. No response or acknowledgement of any kind. They went back to discussing his arm for a good three or four minutes before the older lady turned and looked at me with a bit of an eye roll and responded with irritation in her voice "So what's your question?" Oh, so you DID hear me, you just chose to ignore me to continue a personal conversation instead of taking care of a customer? Didn't say that out loud to her, but that was what went through my mind. Just asked my question if someone was available to cut a couple of pieces of lumber for me. The gentleman with the beard replied he could "in a little while" as he hopped on the forklift. Said he had to load this pallet of drywall first. Fifteen minutes later, he did come back and make the cuts I needed. We then headed to check out. Of course, like every where else now, it was all self check out with three employees standing around observing everyone ringing up their purchases. (You can't hire cashiers, but you can have three people stand around in case someone needs help ringing up their purchases. Anyone else want to explain to me this philosophy, because I'm at a loss to understand the logic?} I needed help with my veteran's discount, so I tried to get the attention of an older gentleman who was obviously one of the self-check monitors, but couldn't ever get him to acknowledge me, despite the fact he was standing by himself and talking to no one. So I got the attention of a young lady employee, who immediately came over to help. She said she could help me, but she never could figure out how to get through the menu to the place where the veteran's discount could be issued. (There is a place; I've watched someone at a different Home Depot do it.) She called for a manager on her radio twice for help, but no one ever showed up. So she started manually giving me a 10% discount item by item. She did it on two of the 12 items I purchased, then quit and said she wasn't allowed to give discount on every item. Then she turned and walked off. Since that whole process took upwards of fifteen minutes, I just paid and left. Went to my regular Home Depot in Olathe and told them this story in passing as I was talking with one of the regulars I know through my frequent trips there. He told me to definitely write a review about this because corporate watches the reviews and don't tolerate that kind of service. He apologized on behalf of Home Depot for the lack of customer service we experienced
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February 2024 by Jerry N
I don't really care for they layout of this location, for me it seems cramped, that being said I'm able to find what I'm looking for when I do need to stop in.
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February 2024 by Lee Pemberton
Good place to shop. They went to all self checkout, really miss the old way.
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February 2024 by Lonnie McDonald
The Hone Depot Belton MissouriClean, well lit, well stocked.Friendly helpful staff.Handicap Parking, Handicap Accessible Doors and Handicap Accessible Bathroom.Going to a good Home Depot is like going to a candy store with tools.Solid 5 Stars
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January 2024 by Jordan B
The only real complaint is they have a habit of filling the aisles and main walkway with so much stuff it’s hard to fit a regular cart through and damn near impossible if you need a large cart.
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January 2024 by Taylor
Rude employees. Butt in where im shopping and pull items i was attempting to grab and purchase for my self. Had it another customer who was not around and didn't acknowledge me or offer any assistance. It was the last of that item too
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January 2024 by Megan Wright
A helpful evening staff
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January 2024 by Dave Rees
Needed a 4ft. Fluorescent bulb to fix my mom's kitchen light
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December 2023 by Eric Spicer
Asher was professional and very helpful.
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December 2023 by Tracie Popejoy
Home Depot is the Best of the Best! Love them...
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December 2023 by jamie r.
Customer Service was good, prices for Christmas items are 50% off ...soon to go to 75% then 90% after Christmas is what I told. They still have a lot of selections to choose from, I purchased decorations for my stair case as well as some items I plan to use for next years Christmas party I'm hosting. Y'all better get in here!
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December 2023 by Erica Poole
I shop here often and there are a number of phenomenal Staff members in this store, Rick in Pro services, Matt in customer service, and another lady with short brown hair whom has been in Pro Services/Customized Services for years.On this particular day, I needed to alter one of the eight gallons of paint I had purchased the day prior. The male staff-member advised he could not alter the color in any way, and that I would just have to buy another gallon of paint. I advised him I had shopped with Home Depot for years and they had altered it before. He insisted this never happenedI went to Customer Service and spoke with Nettie, whom saved the day. Nettie walked with me to the paint department and resolved my issue with a new can of paint, a smile and an apology to me as well. I left as a very satisfied customer thanks to Nettie saving the day. Nettie is 5 stars!! ?????
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November 2023 by Denise Aguilar
Great customer service. They always have what I need
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October 2023 by Emma Canseco
Helpful staff, always clean and organized, better than Lowe's!
