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November 2023 by Tami Lynn
Customer service makes or breaks a business❗️This business REFUSED to break a $20 bill with no other customers in the drive through, because I was not a customer. I told her it was CASH and how you treat people helps them decide or NOT to become a customer. She said it was a bank policy to not help a person if they can not provide an account number. What kind of a business requires and account number to break a $20 cash bill❓❗️
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September 2023 by Chandler Barger
I have had to switch banks multiple times due to moving and the bank as well as Ilse at this location have been phenomenal. Ilse in particular is beyond helpful and always so kind. If you decide to bank at this location ask for her help and you’ll never have any issues.
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June 2023 by Jacquelyn Chaffee
I've had an account since 2014. They closed the location close to our home some time ago and its a hassle to drive clear across town. We go in to close our account today and are told because there are pending charges still not processed, we have to wait. This bank is slow to process pending charges. Then I get home and check my app and it says we got a manual payout for our balance! I know I made the right decision to change banks. This is unexcusable. I'm hoping it gets cleared up tomorrow.
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November 2022 by collin “Wipperd” phillips
Amazing team and they are so nice and friendly. I was introduced to everyone and they made me feel like I was more than just a client
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October 2022 by James Richwine
I was really happy till today they definitely made me feel unwanted at this bank. Still shocked
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September 2022 by Tyler Hood
I love Bank Midwest but the Blue Springs branch is awful. Our business is never able to get the change we require, a service we pay for. When making deposits, it never ceases to amaze me how slow they are. Today, I sat at the deposit window for 14 minutes before anyone came to talk to me. When there’s multiple people inside the office, 2 just standing around, I don’t understand why I can’t receive timely help. I’ll be going out of my way to avoid this branch from now on.
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September 2022 by Debbie Epperson
Closing all 3 of our accounts tomorrow. It'll bring me great pleasure to finally get away from this horrible bank and all their fees. Moved to Central Bank with excellent customer service and ALL my accounts are free, even my business accounts. Good riddance
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June 2022 by Luke Bradley
6 drive-through Lanes only one is open there's a line cars I personally have been in the line for over 30 minutes. Horrible service.
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May 2022 by Tom Worstell
Michelle was awesome! Our account was being overdrawn because of an error and she called me right away so I could arrange for it to be taken care of before the account was overdrawn. I appreciate her checking on our situation and also for letting me know about it so that I could take care of it without getting penalized! Thanks Michelle!
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May 2021 by Stephen Turner
Average bank. Offers cannabis accounts with the highest fees compared to the 2 other mo banks
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January 2021 by Debra Hunter
I had trouble with the atm and spoke to client services and they were rude and not helpful at all. Was about to close my account and went to the Blue Springs location and met with Mishel Phillips and she was able to handle everything and was willing to go above and beyond, extremely professional, and was highable wouldtonresolve everything. I would highly recommend the Blue springs location with with her as manager. Thank you Mishel!!!!!!!!
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December 2020 by Eggers Lawn & Tree
Mishel Phillips from Bank Midwest has been WONDERFUL in working with some of the problems we have run into. From opening a business line of credit to helping us deal with problematic checks, she has always been cheerful, efficient, effective, and willing to do her best for us, her customer. I am impressed with Bank Midwest as a whole and Mishel, specifically. Thanks for the great work.
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December 2020 by Greg Plaza
Very fast and friendly people.
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November 2020 by ronni gochee
I have never written a review in my life. I went looking for your bank Midwest site. My name is Ronni Gochee I’m CEO Founder of Hope Dental in Blue Springs. We a a non for profit 501-C3 that does full dentistry in blue springs Jackson county Mo for kids and seniors. We’re small under a million dollar charity. But we see thousand of kids and adults a year. People that would never get to see dentist .we do dentures extractions cleaning filling sealants cleanings. Everything u would do in dental office. We also r mobile so we can go to schools or nursing homes. It’s been a hard year for us. So when the PPP money came available we contacted bank Midwest we found a Angel in Mishel Phillips. I can’t tell u from the day she called me back she has supported us and made this difficult time so easy for us not her. She has kept in contact made sure we were ok. Just finished our forbearance paperwork. I know my friends r struggling with there banks. I have opened saving account there opening checking account going to give my staff 150.00 to to change their banks. I will be telling and putting on our company web site what a great job this little bank with the biggest heart and compassion for all their business and customers big!! And small. Thank you again Mishel Phillips. I will mention you and your bank in all my meeting forever. Bless you. AllRonni Gochee, CEOHope Dental
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November 2020 by Marlene Rehmsmeyer
In March of 2020 my bussiness was closed due to covid-19. Then they came out with the Paycheck Protection Program. I Called Bank Midwest and was given to Mishel Phillips she was so much help she worked with me from begining to end on the application. She worked all day Saturday Thur Sunday evening until we had everything I needed. I could have never have done this without her help. Bank Midwest should be proud to have her on staff. Everyone should take lessons from her on how be be outstanding person and employee. Thanks Mishel for all your time and never getting tired of me calling!Marlene RehmsmeyerHearthstone Adult Day Care
