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March 2024 by Joy Williamson
Very attentive
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March 2024 by Veronica
I always go here for oil change service
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February 2024 by Rodney Jones
Very nice accommodating employees, and good service.
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February 2024 by Stephen Aguilar
What a SCAM!! They add parts to your vehicle that you don’t need at all and charge you ridiculous prices!! DO NOT GO HERE! If I could give them 0 stars I would. I have never written a review but I thought that I NEEDED to warn somebody before they go to this place! Please choose someone else! You will save time and money!
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February 2024 by Scott
Kyle was extremely helpful and professional in helping my wife and I choose the best tire option for one of our vehicles. We will definitely be coming back when we need more tires or automotive repair work done.
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February 2024 by Tim Baggs
On 2-5-24, I had a 4:30pm appointment to have a valve stem replaced. (They had to replace the stem & TPMS sensor as they are a single unit.)After an hour (they were busy) they said it was ready. The same valve stem was still present. The valve stem was the issue. The threads were stripped & I could not screw on an after market TPMS sensor. (The factory unit only lets you know a tire has low pressure, but does not show which tire is low like the after market TPMS.)After another 30 minutes, that issue was fixed. However, the driver's window is now off track! Why you have to roll the window down to change a valve stem on the opposite side is beyond me. I did observe the two workers looking at the window before initially backing the car out of the service bay.Long story short, I now have to get the window back on its track and am not sure when I can get that done! Thank goodness I have a second vehicle so I can go to work with all the windows up!I'm doubting I will be doing anymore business with Big O.EDIT:To: Big O Tire OwnerI used this link 6 days ago.Today, 02-13-2024, I called the Big O Customer Service number & filed a complaint after the mechanic who is fixing Big O's screw up let me know what damage was done to my window and that they are having trouble finding parts to fix it!The customer rep asked what I was seeking. I told them reimbursement for the window repair. I added that if the window cannot be fixed, my expectation was Big O would replace my car with one of equal value whose windows work as designed.The driver's window worked fine at McDonald's the morning of 02-05-2024. It worked perfectly at lunch.that day too. But, after coming to Big O in Blue Springs, Mo. to have the right front VALVE STEM replaced and after observing the two Big O employees doing something with the driver's door the window will not go up.My mechanic said that the window mechanism is bent downward like someone had pushed down on the glass.I asked if it could be normal wear & tear, it is a 2008 afterall, he said no, someone had to push down on the window to bend the window mechanism like that.As an aside, the two Big O employees didn't even replace the right front valve stem the first time & as I posted on this review, they had to redo that.After the valve stem was replaced correctly this time, was when I found the issue with the window.I left the store as I was too angry to be civil. And after what my mechanic said, it couldn't have been fixed then anyway.At no time did any Big O employee say anything to me about the issue with the window. And the two employees who I observed doing something with the driver's foor were, in hindsight, acting a bit sheepish after that.Long story short, Big O WILL be paying for either the window repair or buying me a car of equal value.My window worked when I brought it in and now it does not. I will have a vehicle that has working windows.If you care to discuss this further, get my phone number from the Blue Springs store and call me.
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February 2024 by Phillip Talbot
While they are knowledgeable and kind in the front of the store, the technicians move exceptionally slow. I went in and it took 45 minutes to change 1 tire. They had 3 different guys working on the same tire. It took 18 minutes just to get the van on the jack.The first guy kept trying to put the car on a lift. Multiple times he moved the van and attempted to use the lift. He eventually gave up and used a jack. I watched as the men would put a lug nut on and then stop look around and talk to another worker for 15 minutes. Since I needed two tires the total time I spent from the time the van was driven into the bay was over 1 hr. If I had taken it to Lonnie’s in Independence I could have had 4 tires changed in about 20 minutes.
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February 2024 by Tommy Robinette
Had an oil change, alignment, 4 new tires. Great people, great service, very reasonable costs, would recommend Big O tires Blue Springs.????
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February 2024 by Bobby Wood
I wouldn't even have given him one star but I had to do something. In order to leave a comment, you make an appointment for 10 o'clock Appointmeand they tell you they can't get you in until 11. What's the point of making an appointment horrible horrible customer. Service
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January 2024 by Taylor Ford
They were very kind and fast! They didn't try to get me to fix anything that I didn’t need fixed. I got my brake pads and rotors replaced and they just informed me that I didn’t necessarily need to get the back ones changed because they still have several months. 10/10 would recommend!
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January 2024 by chris james
Had an 8am appt for a 4 tire spin balance. Showed up at 5 till, and car was done by 820. Drove like a dream. Will for sure go back, but I recommend making an appt time. Makes it much easier.
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December 2023 by Colt1968 95
Very good first experience (Charlie) service advisor is excellent at his job I ended up with great all season tires at great price. Will return for other services they offer in the future. Thank you Big O Tires ?
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December 2023 by JJ
Consistently impressed with the exceptional service at Big O Tires. Quick and efficient, they always get you in and out with a smile. Highly recommend for all your tire needs!
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December 2023 by Kimberly Houseman
They got me in in a timely manor! I was there 2 days in a row with 2 different tires and both were fixed with in a hour.Great customer service!!!
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December 2023 by David DeNoyer, RN
Great service and very helpful. Made an appointment, which I highly recommend since they tend to be very busy. I've bought tires from them twice now for 2 different vehicles and their prices and payment plans are great for when you're in a financial pinch. Got an oil change this time and it was much less expensive than most places, plus it didn't take too long despite them being extra busy as usual. The manager was very nice and gave me the coupon discount without having it, which was a really nice gesture. Good service and quality here as well. Between the other place I reviewed and here, you really cannot go wrong going to either. Nothing but great experiences at three separate locations. They also practice what they preach about friendliness, helpfulness, and customer service. Things that are nice to find and seem to becoming rarer and rarer these days, especially with some of the younger generation, who seem to have lost that human touch possibly with the expecting to do everything online. It's just nice to run in to people that treat you like a person and with respect, instead of the usual attitude of indifference.