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March 2025 by John Smith
CVS North 7.
A little customer service would go a long way. There is one technician who is friendly, helpful and knowledgeable. She even remembers name. Absolutely love her! However I rarely see her.
The others do not seem to care, have no personality or interest in their customers, no people skills. Perhaps they should be required to work at Chick-fil-A before they work for CVS.
The other day the girl was in the middle of ringing me up when she walked away with no explanation and went wandering about the store. I stood there for ten minutes while the other girl waited on customers behind me. I left without my prescriptions.
The techs cannot answer simple questions. The pharmacist seems too busy and, or disinterested to answer any questions.
Nine times out of ten, I walk out frustrated. It's gotten to the point where I am frustrated before I even go in because I know it's going to be a bad experience. Over all totally dissatisfied with them. Looking for a new pharmacy.
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February 2025 by Roy Breen
A pharmacy that closes for lunch....
What year is it, 1950?
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November 2024 by Josh Johnson
Scheduled an appointment for 9:45 for the minute clinic. My wife waited until 10:30 and no one came out to get her. Had to ask a pharmacist to check in with the doctor. The doctor said they called her name but no one ever called her name. No notification came to her email. The doctor then refused to see her and said to reschedule. The next available appointment wasn't until after 2pm. We were shocked that the doctor didnt try to fit her in since we had been waiting since 9:45 and no one had tried to call her over.
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October 2024 by Stephen Marionneaux
Worst pharmacy I've ever been to. I called my prescription in 5 hours earlier and they told me it'd be ready in 1 hour. Show up 5 hrs later, still not ready. Told me they have it ready in 15. Going on 30 mins now. Find a different pharmacy!
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September 2024 by Makayla Fain
Can never get a actual human employee to answer the damn phone and now they have voice mail yeah ok just trying to get medicine refilled as a pregnant person here and can’t even do that
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June 2024 by Teresa
This is a great store with helpful, positive employees. However, I strongly object to the fact that they have installed self checkouts. I may have to go across the street to Walgreens where I can still interact with real people. Self checkouts are offensive and lend themselves to theft which ultimately raises the prices I pay. Please take them away!
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May 2024 by Ken Billups
You don't carry sigvaris thigh thighs or extra large knee braces
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February 2024 by Barbara Kimmel
Bought some candy. Person at cash register very friendly and helpful.
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February 2024 by Delia C Perez-Solorzano
Zahra provided the best customer service experience. We were attempting to use our HSA card and she was very graceful and helpful. What could have been a very stressful experience for the customer and the employee, she turned into an experience with joy and laughter. I really appreciate people like her, understanding that in our humanity things happen. She stepped right in and jumped into a solution mindset.
When I am there, she’s very welcoming and fun to visit with. She helps us find what we are looking for and goes above and beyond.
I appreciate people like her when I’m shopping.
Thank you Zahra!
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January 2024 by Brandon Roberts
Pharmacy cosed in the middle of the day for lunch? Here's an idea...stagger employee lunch breaks like every other business in this country. Its not like waiting forever in their line is an exciting experience to look forward to in the first place, now i get to do it it again after the entire staff has lunch. After watching how long it takes and how much they struggle putting pills in a bottle, one can only assume they all take lunch at the same time is to assist each other putting lunch in their mouths. What a joke!
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January 2024 by Talia Loudermilk
Where do I begin? For starters when you go to the back whether it be to the pharmacy or minute clinic, you will probably not be acknowledged for quite some time. Pharmacy reps will look up at you many times but not say a word to acknowledge you. My experience with the minute clinic at this location in particular was absolutely horrible. The blonde lady (nurse practitioner maybe) was rude and has no customer service skills. She lied to my face and whichever lady dealt with my daughter to take payment lied as well. They never verified insurance with my daughter. I had pre registered and given all of this information as well. Instead nothing was updated and they just went with whatever was in the system. My daughter asked if the price was including insurance and the lady told her yes and that the deductible probably had not been met but that was a complete lie. Their was no active insurance on file. We had only ever been there maybe once. I was at work otherwise I would have been there in person for the appt. I did everything right and they did not do their job and then refused to take any responsibility for their errors. I would LOVE to talk to someone more about this because I am absolutely livid on how the situation was handled. Their is so much more I want to say but this requires a conversation. Several days before Christmas and I'm out $100 instead of my $15 copay because these ladies did not want to do their job. I will NEVER come to a minute clinic again in my life. Sad thing is I had choices when I scheduled this appt with Minute Clinic. If you make a mistake, own up to it!!!!!!! If you are a liar and don't know how to take responsibility for your actions then you should probably go find a better fit of a job. Maybe not dealing with people.
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December 2023 by Xeno GearsX
No one answers the phone. Last 30 days, I've been on hold for a total of 7 hours 32minutes 7 seconds. Yet to speak to someone & literally on hold as I type this lol
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November 2023 by Joan Adams
Would give it zero stars if I could. I have been a CVS member for years. Don't go there alot so I guess they deactivated my card. Now when I give my number which I have always used in place of my card it can't be found. Went in today and to begin with their Halloween is STILL ONLY 50%. Now Walgreens was 60-80% the weekend following the holiday. So CVS is not offering much of a deal. But I found some stuff I wanted along with other merchandise that was not on sale. Probably $200 or more. Got up to register, and because the girl couldn't find my account, she DEMANDED I pay FULL PRICE for CLEARANCE ITEMS! Who does this!?? She would not assist me with a new card, but she just refused to sell to me at the posted clearance price. She had trouble assisting the couple in front of me and took about 15 minutes because she didn't seem to understand the customer or how to help. Then, when I was up next, she rudely ignored me and answered the phone. She was on there for over 5 minutes and did not apologize! Since she would not give me the posted clearance price, I told I did not want anything then. This place just lost a cusomer as i will NEVER RETURN AFTER BEING TREATED IN THIS FASHION! I know CVS like others is struggling, and they long ago closed the one by me. It seems they would go out of their way to keep customers not rudely turn them away and run them off.
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August 2023 by Anthony Martinez
They literally have everything that you need in this place. Unfortunately people know that and it is somewhat busy but not all the time staff is super duper duper friendly and we'll help you with you need. I wish it had a drive-thru though. Pharmacy really cares about you. I wasn't able to pick up my medicine early but unfortunately it's a narcotic and I totally understand. When they will definitely help you out with that as far as trying to get a hold of your doctor and so on they really do care about you and they really do help I love CVS!
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August 2023 by Stephenie Nodwell
I will give them 1 star for being open. They need to pay better attention to their customers. My prescription was faxed in the morning. They were unable to find it when I arrived, took them for ever after they found it to put it in the system and fill it. Had me standing there waiting and not acknowledging me standing there. Everyone thought someone else was helpingWhen I finally got helped. I needed other items, the lady at the check out was more concerned about her private phone call to help me. I left my purchase on the counter and left. I will go someplace else for now on.
