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August 2023 by Brett G
This place is the worst customer service of all time.Leadership is extremely poor and will not rectify a situation. Definitely do not buy piece of mind insurance, it will not do anything.Just use turbo tax yourself the outcome will be the same and you’ll save $300. Betty jo messed up my taxes and Alejandro the dm takes no accountability for mistakes.If you’re looking for a business that will be obsolete in 5 years, look no further than HR block.
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July 2023 by Jeff Jenkins
It took one year and four months (1.4 years) to resolve my tax issue. It turns out the preparer did not print out the necessary forms for the state of Missouri. Simple mistake or incompetence? The tax preparer is an instructor. Sad but true. Today I got the proper documentation needed to appease the state of Missouri. You would think they have a checklist for the tax preparers.Did this franchise offer a refund or an apology for their mistake? No, they offered me nothing! They tried to make me feel stupid for their own mistake! An apology at the very least would have gone a long way.You are the "tax experts." This miss is on you! I'll await the pathetic copy-and-paste response from the owner.Go somewhere else! Don't deal with this nonsense!
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May 2023 by Ders B
The ladies at this store are horrible and rude and super unprofessional, I would never ever recommend this store to even my worst enemy. Seriously ridiculous service. I will never use their service again!!!
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April 2023 by Matthew Holder
Roger Frampton was an amazing tax professional. I can not possibly say anything more positive about my experience with Roger Frampton, he will be forever in my prayers.
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April 2023 by Amanda Byard
The ladies at this store are horrible and rude and super unprofessional, I would never ever recommend this store to even my worst enemy. Seriously ridiculous service. I will never use their service again!!!
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April 2023 by Karen Diehm
Always great service, accuracy, helpful, explains changes, easy, friendly.
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March 2023 by Starlit Meadows
Do not do your taxes here. They won’t take accountability for their errors and I highly recommend NOT purchasing the “peace of mind.” What the people say it offers and what the fine print say are two completely different things.
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March 2023 by Van Perkins
Gina was nice and quick also. I will keep going back.
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May 2022 by Raymond Weddle
Betty Jo went out of her way to make filing as easy as it could be despite the difficulties.
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May 2022 by Zack Lauf
I've been working with Cynthia @ H&R block over the past few years and she is always super kind, helpful and knowledgeable. I would definitely recommend!
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May 2022 by Damon Cipolla
Betty was great !! She answered all our questions and we left feeling confident that we were taken care of. Great experience!!
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May 2022 by SSS MD
5 stars for Nice & friendly tax filing agents?But 3 stars only for the very high fees $$ they charge for basic and straight forward tax scenarios as the fees doesn't justify tax savingsplus i was expecting more helpful suggestions for prudent investment tips or allowed tax savings legally permitted by IRS & state
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April 2022 by Sandy Malin
Always receive the BEST Treatment and BEST Refund possible with the utmost respect and honesty. Cindy is AMAZING!!
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March 2022 by tyrone mcintosh
My agent was super smart and nice, she explained everything to me very well, it was a overall great experience.
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March 2022 by Kevin Pfeiler
Betty Jo makes the process easy and does a great job every year!
