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October 2023 by Maria Nichole Serio
I went There for a Safety inspection and my vehicle didn't pass because I didn't have a bumper and my windshield wipers didn't work I'm not sure if Those things are part of the inspection.. it was good to know that they are really expensive to get my vehicle fixed there..
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October 2023 by Google user
$1300 alternator should be perfect, but they only put 2 of the 3 bolts in. I found out today they took other liberties (loosened and or removed) with other bolts under the car. Thankfully my regular mechanic caught most of it. Very shady service ethics! Consider fairway auto repair in blue springs mo compared to this very poor experience.
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September 2023 by Bryan Bailey
$1300 alternator should be perfect, but they only put 2 of the 3 bolts in. I found out today they took other liberties (loosened and or removed) with other bolts under the car. Thankfully my regular mechanic caught most of it. Very shady service ethics! Consider fairway auto repair in blue springs mo compared to this very poor experience.
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August 2023 by Jamie and Justin Miller
We worked with Drew to purchase a Chevy Traverse. He was easy to talk to and fun to work with. We had a great experience and love our new car! I would recommend you ask for Drew if you go to Molle to purchase a vehicle.
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April 2023 by john maginness
The service department has lacked communication both times I have used them. I have felt like my warranty has been used to their benefit. Replacing more parts than initially necessary. Maybe because things went wrong during the original fix, leaving more to repair... Their loaner vehicle program is nearly nonexistent. Most of my negative experiences could have been mitigated with a proper loaner or better communication. My vehicle has been repaired properly, but their process is a mess. I won't return.
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December 2022 by Kevin S.
Rodney, over in the diesel shop, is definitely an asset to this company. Being a mechanic and electrician myself, I occasionally have inquiries about specific components, theory and operation including troubleshooting on my diesel Colorado. He is always willing to listen and offer ideas. When all else fails and I have to take it to the shop, he provides personalized care and where possible, the best advice for the most economical repair. I'll continue to patronize this place for this reason.
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October 2022 by Aniece B.
I took my car in for diagnostic testing for a 3rd time after it was dropped off and never looked at because I wasn't physically there to drive it through. I was told they didn't honor appointments even though they have an appointment system online. I have NEVER been treated so poorly in all the years I have owned a car. The advisor Chris is very rude no matter what day, or time of day it is. I am regretting I ever purchased my car from this location. I spoke with the Service manager of the service department on the phone who didn't remember the situation when I arrived, and when I did refresh him, he asked a different advisor to get my car in and checked that day. Brandon did make sure to call and follow up with me to let me know what was going on with my vehicle and was nothing but great as usual. I have had my car for 2 years and have always had it serviced here and never had an issue until now. Not sure why Chris chose to treat me so rudely and and be disrespectful even after he wasn't assigned to my file he still was the same way. My car was ready to be picked up after being there for a week and he rudely asked if someone called me and said it wasn't ready, he'd call me back which he did not again. This kind of service makes me not want to return and I will take my car elsewhere. I will be calling GM corporate offices to also voice my concerns as well.
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October 2022 by Robbie T
After seeing all the negative reviews about oil change, and knowing that this dealership doesn't care enough to respond to the reviews, I will pass and go on to someone else.. pretty sad, because I've stayed with a Chevy dealer this whole time.. sad...
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October 2022 by James K. Psaras
Have consistently had a good experience having my motorhome serviced. One of the few places to get a wheel alignment on a class A chassis.
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October 2022 by Rob C.
A few years ago I would have given a 5 star rating. We have been bringing our vehicles to Molle Chevrolet for servicing/repairs for over 15 years. While probably more expensive than other mechanics, all repairs were always done relatively quickly, we had excellent customer service and we always felt safe in that the cars were repaired properly. However, our latest experience has made us want to avoid this place at all costs in the future. We brought our Malibu in for a transmission issue. We were expecting and fully prepared for it to need to be replaced. So imagine our delight when, after three days of having the car, we were told that it wasn't a transmission issue but the PCM needed to be replaced. It was still $1000 but hey, cheaper than a new or refurbished transmission. Drove it home and had it for two days before the transmission started playing up again. Took it back into Molle a second time. They kept it for another couple of days and said that the solenoids had to be replaced. Another $1400 later and a few more days without use of our car we had hoped the issue was finally fixed. Upon driving the car home we noticed the steering wheel was completely crooked! It was perfectly fine before, as was the steering itself - before we had the solenoids replaced. The steering wheel was also covered in grease! We immediately drove it back to Molle where we spoke with a service advisor who was apologetic, said that it was unacceptable that they had messed up our car and while he wouldn't have anyone available to get to it until Monday, it would be fixed up on Monday, free of charge, as well as completely detailed inside for us. It is now 4pm on Monday and we have had no word from them, so called to talk that service advisor again. We were told he does not work on Mondays so asked to speak to the service manager (whom we had called on Friday and had to leave a voicemail as he'd already left for the day) and was told that he had left for the day already - without bothering to contact us about our concerns. Another service advisor, whom we have been dealing with throughout this whole epic drama, told us they weren't sure where we were in line for repairs. Being that we have been loyal customers at Molle Chevrolet for over 15 years and that it was the Molle service department who messed up the steering and left the car in a filthy condition, we had hoped that they would do their best to make it right and fix the car promptly on Monday and have it back to us today. This whole saga has gone on for weeks and is not just unacceptable, but disappointing and frustrating. We have been out the use of our car for weeks now, and have been stuck sharing one car between four drivers - particularly frustrating when someone needs to be in Kansas while someone else needs to be in college in Warrensburg at the same time! We are not sure when we will get our car back now, and whenever we do, we are worried, for the first time ever in using Molle Chevrolet, that it might not even be safe to drive.
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August 2022 by Adam M.
Used car buyers beware: We had the misfortune of purchasing a vehicle from here in February of 2022. It was a lowe mileage vehicle that was supposed to be a one owner locally purchased and traded. We are now suspecting this was not this was not the case. 2 months after purschasing the vehicle we found out there was no air conditioning. We took the car back to the dealership. We were told that since we did not purchase the $6k warranty they we were on the hook for the $840 (and that was the manager's special for being a loyal customer). Fast forward to August and now the transmission has gone out. The vehicle is still under a total of $52,000 miles total at this point. They said they will make good on helping us out with the vehicle by buying it back or making a trade on a new car by offering us $14k less than what they sold it to us for in February. They even asked if I wanted to sell my truck to them too and we could just drive one vehicle one for a while if that helped us afford just one vehicle to make things easier. How does that make things easier for a family of 4 that farms. By selling both of our vehicles to them for a loss? If you need a family vehicle that is reliable and are looking for a dealership that understands these vehicles carry your family, look elsehwere. They do not care about your family or your family situation.
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August 2022 by Stacey Eddy
Made an appointment online , left the vehicle and at 3pm I called to see what they had found. I was told it would be tomorrow. So WHY make an appointment? I told them we would pick it and go elsewhere. Within 45 min they had pulled the truck in. I had searched the metro area for someone to check the vehicle THAT day. That is why we drove 45 minutes across from. Beware if you are using the service department. I left a message for the service manager and still haven't heard back
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August 2022 by Amanda Herdman
Chris, Al and Brandon are all amazing Service Managers. They know us by name and always take good care of us and our trucks!!! Thank you guys!!!
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June 2022 by Leslie Kelso
Molle Cheverolet in Blue Springs, MO employees Lying Sevice writers. My 2022 Camaro had a leaking tire and the service department said " there's nothing we can do about it. It's a run flat tire." I took it to a tire shop and they fixed it. El Jeffe Tire Shop in Independence, MO literally had me on the road in 17 minutes. So please ask yourself. Do I want to trust my vehicle with a group of people that does not have the knowledge to fix a flat tire? Absolutely, the most deplorable representation of Chevrolet values I have ever seen. Molle Chevrolet in Independence, MO. STAY AWAY FROM THEM. They will not be there when you need them on a brand New car with less than 1000 miles on it. " there's nothing we can do about it. It's a run flat tire." Maybe look at other manufacturers if this is the new GM standardService: Tires
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June 2022 by Leslie K.
Molle Cheverolet in Blue Springs, MO employees Lying Sevice writers. My 2022 Camaro had a leaking tire and the service department said " there's nothing we can do about it. It's a run flat tire." I took it to a tire shop and they fixed it. El Jeffe Tire Shop in Independence, MO literally had me on the road in 17 minutes. So please ask yourself. Do I want to trust my vehicle with a group of people that does not have the knowledge to fix a flat tire? Absolutely, the most deplorable representation of Chevrolet values I have ever seen. Molle Chevrolet in Independence, MO. STAY AWAY FROM THEM. They will not be there when you need them on a brand New car with less than 1000 miles on it. " there's nothing we can do about it. It's a run flat tire." Maybe look at other manufacturers if this is the new GM standard
