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November 2023 by Lizzie Battles
Just talked to Emma on the phone. She displayed amazing customer service and was very helpful with every question I had. I have been calling around looking for bunnies and she’s the only associate so far who has actually checked for me. Very friendly!!
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November 2023 by Ramiro Urias
Probably the worst experience, not our first puppy we are not novice. But be careful purchasing at puppy here make sure you request a full breakdown of the purchase l, the kid tried to get us on a puppy plan (even though that can usually useful to new owners that are starting to zero). When we said that we were going to go to a different location the price kept changing till it got to something that we wanted to pay. The kid had lack of knowledge and no supervisor in sight and zero customer service. We also left with the puppy we later found out we should had left with her because they didn’t have all of the puppies paperwork. I come back a week later to get whatever paperwork we should’ve received the of, and no one knew why I was there. Kudos to the girl that helped me still no solution but at least she tried - her manager would not come out - to where she had to call a manager that didn’t even work today to get help.They gave me screen shot print outs of my puppies paperwork - truth is I don’t even think my mini bernadoodle is a full breed. Shady.
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October 2023 by Daniel Cicha
When I walked in I was initially greeted with a wave of “pet store” that’s unlike any store I’ve ever been in. The one fan they have is not doing anything. The stench seemed to be coming from uncleanliness and dirty towels and/or dog beds. I struggled to the aquatic section through the odor. The neon tetras were priced 2.99 or 3 for 6.99. I attempted to offer to by 30 of them for 52.50 which would be 1.75 per fish. A fair deal since I was buying basically the entire shipment. Unfortunately they didn’t accept the offer and missed out on a for sure sale and 52+ dollars.I don’t feel comfortable coming back and wouldn’t recommend the store.
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August 2023 by Michael Nodwell
Super friendly staff, great proximity to home neighborhood. Excellent opportunities for puppies purchases. Go ahead and add a family member today!
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August 2023 by Steven Twombly
Our dogs are getting older and we needed some pet food advice. The girl there helped and we are trying her suggestion of a new brand. Definitely helpful!
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July 2023 by JoDee King
It was an amazing experience. Expensive but worth it. Everything they do to make sure their puppies are happy and healthy, microchipped etc…. Plus you leave with absolutely everything you could think of that a puppy needs ❤️❤️❤️? We love our new baby Gypsy Jules❤️? ❤️❤️
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July 2023 by natalie woodley
The gentleman who helped me was nice. The place was clean. But when I asked about the price of a puppy I was told $1600. Then after checking on something else with his manager I was told the price was $3900!Really?!? That's a big difference!
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June 2023 by Alex King
I get feeder rats here for my ball python (he refuses frozen) since I can't find another place that has the right size, and every now and again they are out of rats, which I usually don't have a problem with because being out of something is not the store's fault.However, they have been out for weeks now and I was told two different dates that they would get them in, only to find they're still out when I show up. I tend to call ahead since it's a bit of a drive for me, but I can't even do that now because their phone goes straight to voicemail and the inbox is full. So I'm wasting gas only to keep having a hungry snake.
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May 2023 by Jess C.
left the store with mites all over my hands after holding some of the dwarf hampsters.. after leaving the store I feel like me my son and my dog need a bath. if you buy a pet from here take them to a vet to be looked over PLEASE.
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May 2023 by David Bass
Place is nice and employees are friendly. Almost everything pets need. They do tend to get a little pushy when it comes to selling puppies.
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April 2023 by Marjorie Moore
This store has stuff for cats, dogs, rabbits, ginneau pigs, fish, lizards, and geckos. There is stuff for any pet you could imagine along with adoption options, they had dogs, rabbits, and ginneau pigs there today! They also have free samples of dog food that you can take. At the register they even had tumblers that you could call and have your pet put on one!
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April 2023 by Trucker George
Went in to get a dog harness for my Chihuahua. Sales girl was very helpful and I found the harness I needed. Total cost was $41.00 I thought this to be a little expensive, but it fit my dog so I bought it. Check the price on the Internet and they charge $10 more than other stores or on Amazon. I'm going to keep the harness, but I'm not going to go back to Petland to buy their products, especially if they keep on overcharging. The three stars is for the salesgirl.
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April 2023 by C Williams
The staff is always so friendly and helpful. They have competitive pet food prices too.
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March 2023 by C. H. (Quartz)
I went here today to get a dozen crickets for my tarantula. It was about 1 when I pick them up. I am now leaving work. They have been in my office all day. it is been about three and a half hours and they are all dead. There should be no reason for that. I have worked in pet care and we bagged crickets and they last all day in the bag.I called petland to see if I could get a replacement on them and to ask if there was anything wrong with their crickets. Because I have never had crickets die that quickly in my entire life. She said they do not guarantee their cricket's but I could come in and get new ones if I could make it today. I cannot make it today. And I honestly do not trust the quality of these crickets. If they can die that quickly for no reason I do not think that I should feed them to my animals. I think they may be poisoned or something. They should not have all died. There was not a single live one in the bag. That is very worrisome. Do not buy feeder insects here. It is not worth risking your animals life.
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March 2023 by Crystal Williams
My dog Skylar loves to go shopping here for their cookies... But lately they have not been having them. I'm going to have to find another store that makes them
