-
June 2025 by Mike Gause
great service, answered any and all questions and great attitude!!!
-
June 2025 by Jean McCormick
He took great patience with all our questions. Very knowledgeable and explained all avenues of coverage. Great customer service. Thank you
-
June 2025 by Chrisy Pollard
Staff was very helpful and provided me with great service when got new phone
-
April 2025 by James Bailey
They lock you into a plan, and do nt make that clear, unless your rich don't buy a phone from them
-
April 2025 by Julie Mccurdy
Representative was very helpful and knowledgeable. He even followed up with a phone call to make sure I didn't have additional questions.
-
November 2024 by Dom Will
These guys were very nice, very respectful and very helpful towards me. The ship is really nice inside and great customer service. Would 100 percent go there again.
-
June 2024 by Cathy Johnson
We were in Branson on vacation and my sister's phone started messing up. Went to this store and they fixed her phone for her and saved the day!
-
May 2024 by Cathy Hetterscheidt
We were in Branson on vacation and my sister's phone started messing up. Went to this store and they fixed her phone for her and saved the day!
-
February 2024 by firstchoice14
As a long-time Verizon customer, I appreciate having Russell Cellular/Verizon close for support. I've upgraded phones three times through the years, added lines, found repair avenues, and asked a LOT of questions. They always treated me great and were always knowledgeable about the various phones and functions. I REALLY like that about any business...having staff that knows the business they're in! Since 1997,..no complaints. Thanks Russell Cellular!
-
February 2024 by Amanda Leahy
What a disaster this has been! Overcharged.. more phones on my account than i actually have.. nobody seems to know what is going on. Completely regret coming to this store. Hopefully the Branson store will have the ability to help their customers.
-
October 2023 by donna bibb
The representative was able to fix the problem i was having, he was very nice also. Thanks so much.
-
October 2023 by Brandon Valentine
They suck they charge way too much for bad service and plans. They're not worth it
-
October 2023 by MaKayla Waddle
They only have one person working with a ton of people coming in because of a promotion. Not the workers fault but sat there for over an hour because she couldnt get a number to transfer. They need more staff
-
October 2023 by jason sanders
I'd give zero stars if I could. I've been a Verizon customer since the alltel days they had great reception around our area they were the only phone company that you could get. Customer service was pretty good. Lately customer services garbage they can't help me with anything I have to jump through a million hoops just to get my phone to me able to make a phone call the most basic operation of a smart phone. I've been through three phones in one fashion or another because they won't work. Every one has been more terrible than the last. Terrible reception. Terrible customer service as of late. I have lost all confidence in a company I have used for 15+ years. It's a sad fact that now I have to tell people. Anything but Verizon is better.
-
September 2023 by Shelby McElyea
It took 4 employees to take care of a single customer. I came in at 4pm... and at 5:10 they told me I had to leave because they could not assist anyone else per their manager.So I waited an hour for them to just kick me out and not even attempt to help me.Worked at phone companies, it takes 1 person to help a customer, not 4. And the 4 were sitting around waiting for data to transfer from 1 phone to another, so they were all just sitting around being. Worst experience ever.
