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November 2023 by Dstroud80
Called to find out why we were being charged almost triple compared to other companies. They left us on hold for 45 mins (til 5pm) and then hung up. We called right back and could only hear a room full of people laughing. Called again to speak with supervisor and was placed on hold again to cancel our service. Still working on getting this done 2 weeks later.
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November 2023 by Sandra Taylor
I was over charged then instead of refunding me the difference or refunding me at all, I was charged again for the correct amount. In all I was overcharged by over $619. Now I am having to take off work to go to my bank to Dispute the incorrect charge so I can have my money back, which is costing me even more money for time lost at work! Also, I was told back in July 2023 I would have a locked in rate if $1.59 per gallon for 1 year, no one I speak with on the phone can seem to find that agreement which now the company wants to charge me way over $2 almost $3 per gallon. If things do not get resolved I will take my business to a different company and file a report with the BBB
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November 2023 by Mike Marshall
Just ridiculous that it took 4 monthes to resolve an issue. I had a credit if 160 so I’m sure if I had owed you would of taken care of sooner
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November 2023 by Phyllis Coman
My delivery person was patient and professional.I also spoke to someone about my bill and he was very helpful and professional.
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November 2023 by Ryan Schoenfeld
Told by rep how to prepare which I did then was wrong multiple times. I was told wouldn't be charged for regulator and hook up was charged 500. Was told Id get 800 gallons at the introductory price i got 400. Half the representatives I talked to where rude and hate full there was a few that saved your company a customer but the low fill and being charged is making that a hard choice to stay.
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November 2023 by Karl Harter
This is the first time I've been home when they have deliver my propane. The service guy was very nice and polite! Great job AmeriGas!
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August 2023 by The Akers
Have called since April about the same problem: Why did you take the tank WE OWNED and replace it with one of yours? And how are you going to fix this mess?Emailing as suggested in the response below got me no answer. Calling the overseas phone bank repeatedly got us no solution. There is no local office to talk to.8/12/23 update: Finally received a call Tuesday 8/8, after filing a complaint with the BBB. Talked about the situation, then she told me she'd call back in 2 days. Never heard from her again. Meanwhile, we've gotten notice from a collection agency.
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July 2023 by Steve Renner
Had no issues at all and the entire process was seem-less and without hassle.
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April 2023 by Kim Lakelife
The worst company you can imagine!!!! Their billing people don’t have a clue what they are doing!! They keep adding bogus charges to my account and for some reason they assume I am paying them!!!! WRONG! This will end up in a law suit! Do not do business with this so called company!!
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April 2023 by Kyle Junck
I have called several times and have been told someone would call me back, several timesI have been charged for three tank pick ups, I do not want them picked up and they were never picked up.
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April 2023 by Brad Bohon
I’ve tried two or more time asking about my refund and have been hung up on both times. It’s not very professional
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March 2023 by Risa French
The delivery man was great. I requested to be called in advance of delivery SIX TIMES. Guess what, no one called.
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February 2023 by James Beaumont
Had to call 8 times to get schedule for a delivery because they delivered to the wrong person. And it's like they had to investigate it instead of believing me....very annoying way of doing business. however it is understandable and forgiven.
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February 2023 by Curly
ordering Propane fron the Amerigas web page is very simple and fast delivery drivers are always friendly I would recomend Amerigas to anyone
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February 2023 by Bruce Jones
I live in walnut shade Missouri this morning one of your drivers was going exceedingly fast approximately 45 to 50 miles an hour down a 25 minute residential area have no way of contacting the local phone number goes to offshore can somebody please correct this fool for driving this fast showing some respect to the people that live in this neighborhood
