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February 2024 by Fleur de Bee
My husband and I had wonderful experience purchasing new iPhones at the Branson, Missouri AT&T store. Upon entering, we were immediately greeted by Jacob, who directed us to a table where we could discuss our needs. He carefully explained all of our options and guided us to purchase the right iPhone for our needs. The older model phones we wanted were not in stock but Jacob did a great job of contacting us as soon as the phones were available. Jacob was professional and very knowledgeable about the different iPhones and data plans. He did not try to trick us into a more expensive plan nor was he overbearing.The store was immaculate and welcoming. The entire time we were there, no customers were waiting to be helped; there was plenty of staff to help everyone.I highly recommend this store to anyone in the Branson/Springfield area. We look forward to our next visit there.Sincerely,The Achesons
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February 2024 by Bowman Perry (eightbitrip)
Unacceptable customer service just to purchase a sim card. Had to call att and wait on hold and wait on shipping. If att customer service can mail me one to be activated later, then this CORPORATE store should have done the same. Long hair guy again, didn't catch his name.
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January 2024 by Randy Stites
If you get a worker there with long hair avoid him. He knows everything and will tell you how stupid you are if you buy a unlocked phone instead of buying thru AT&T. They couldn't fix the problem and of course it was because of my brand new unlocked phone. I get back home call AT&T and behold they fixed the problem. When asked they told me having a unlocked phone had nothing to do with it. Made 2nd time at this store with no help 1st time either.
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January 2024 by Beth Warrick
We had exceptional customer service at this store. We went in just wanting to look at certain phones for our son. We were ready to buy, but the phone he wanted was older and would have to be ordered. Michael, the associate, made us aware of our options and guarded us from one choice that would not have worked for us, all without pressure to purchase something we didn't want. Michael and Alex, the other associate, both provided us with helpful information. They were friendly and personable, not gimmicky. We will DEFINITELY return to this store for all our cell phone needs!
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January 2024 by Tron Slager
Been with att. for 20 years no real problems
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January 2024 by Thomas Silva
The last 5 years I’ve used Straight Talk my original phone was going on the blink so I purchased a new phone that’s when it started 3 weeks dealing with Straight Talk over the with people you couldn’t understand and Verizon I was ready to give up I was at Walmart getting a few things with my wife when leaving the parking lot there was a ATT starring me in my face I went in to the store explained my issue the young man said grab a seat his name was Forrest in 20 minutes problem solved I’am like a kid in a candy store Thank You Forrest?
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December 2023 by Brad
Jody Lindsey is the best representative of AT&T you could ask for. She's there before during and after the sale. Jody truly cares about her customer's and wants you to have a great experience. Go ask for Jody if you want the best of the best!
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December 2023 by John A Brown
This man was excellent- deserves a raise
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December 2023 by Don Arnett
Awesome service! They helped me alot!
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December 2023 by Pam Johnson
Thank you, Jacob, for great customer service.
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November 2023 by Jaylene Martin
I have been to this establishment multiple times and the customer service is great with any of the staff members there. They’ve all been pleasant, friendly and, not only helpful, but eager to help me if I was there for an issue.Most recently, I was only there to buy a charging block for an iPhone charger. The store was very busy so I was just looking around as I waited but Michael Lindsey noticed me and asked if I was just here for that today and I told him yes. The customers he was with didn't mind if he checked me out really quick and he got me in and out even with the store very busy.My experiences with the staff at this store is a very big reason why I love being a customer of AT&T.
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November 2023 by Hugo Perla
Jordan was an amazing assistant, very professional, very patient with all my questions, step by step he explained the process to become an at&t customer.He also gave me the best option that fit my needs regarding to phones and service plans.With people like Jordan at&t is going in the right track.
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November 2023 by Darrell Long
Went in for an upgrade and was taken care of in a timely manner and the staff was very knowledgeable and friendly. Answered all my questions. Very satisfied.
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October 2023 by Aaron Mitchell
Jordan P helped me resolve my charging issues and showed me streaming services while waiting on a quick charge.
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October 2023 by Jacob McDonald
Dylan at this store location was absolutely fantastic. Kind, knowledgeable, efficient, and clearly and patiently laid out my options for me. Will definitely be recommending to others and going back for future needs!