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March 2024 by Ricky Nathan
Has no labels for the ice cream flavors so takes way longer to leave with your ice cream and nor does it have the flavors on their tvs.
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March 2024 by robbie thomas
Went to buy ice cream with kids. My son ordered an ice cream on sugar cone, the employee gave him the cone and the ice cream slipped off the cone immediately and fell to the ground. We cleaned up the mess ourselves. We had not payed yet, I asked for a replacement. Went to pay and we were charged for the ice cream that fell down :-( . Talk about customer service.
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December 2023 by Janel Flowers
Terrible customer service. Just awful. It's almost as if you hired the most rude, unpleasant people in this city to work in one place. We were denied baskin robbins bcz he said it was too early and to come back at 10:30 am. We came back and he still wouldn't make our order till we insis6ed. Second day I come in I was met with frowns and huffy and puffs over making my order. I'm sure whoever comes here won't come back.
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October 2023 by dubdundub
If I could give this place no stars, I would. Firstly, they had 12 flavors of ice cream, opposed to the 31 advertised. They also did not have any waffle cones. The munchkins were okay, and the ice cream was okay. However, the oreos I got on it were stale. To add on to this bust, the bathrooms were literally out of order. Not to mention this place is filthy. 0/10.
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October 2023 by Woofles The Artist
I ordered a iced pumpkin chai because it’s the closest I can get to coffee (I’m allergic to it) well they gave me just a plain latte, I took one sip thinking it was chai and I was sick the whole day
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October 2023 by Jordan T.
When my mother and I came in, the gentleman who served us didn’t see or hear us come in. Also, he got my order completely wrong and my mom’s order almost wrong. I still ate it cuz it was similar to what I actually wanted, but it’s just like he didn’t have his head in the game.
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October 2023 by Lori S.
Very clean and the staff was awesome. They offered samples and were most attentive. Usual flavors and options which we love!
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September 2023 by Renee Chaney
If I didn't have to give any stars, I wouldn't. This was Baskin Robins/Duncan Donuts combo. We walked in excited to get both. First, the employee was the rudest person to be in customer service. 2nd there was only about 5 ice cream flavors available. There were no donuts at all as the rude employee said they do not have a baker on-site. This is a tourist city so they gotta do better!
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September 2023 by Angel Munday
How can I say how awful this place was...great employee but had literally 3 flavors.... said they only get ice cream once a month... how can u sell it if you don't have it... honestly I would give it a 0 star cuz they had nothing to sell
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September 2023 by Brooke Perkins
Tried to order a dozen donuts in drive thru and was told we'd have to go inside. We could have but had we wanted to go in, we would've done so in the first place.We went elsewhere.
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August 2023 by Krissy
Absolute trash if I could give no stars I would. I explicitly tell them to make my coffee black and they put cream in it several times and then try to tell me it’s black and do not remake the damn coffee without cream for me I can’t even understand their level of incompetence
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August 2023 by Krissy P
Absolute trash if I could give no stars I would. I explicitly tell them to make my coffee black and they put cream in it several times and then try to tell me it’s black and do not remake the damn coffee without cream for me I can’t even understand their level of incompetence
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July 2023 by Amanda Wawrzaszek
If I could give no stars I would. I visited Branson for 4 days and each day I was given a different story as to why they couldn't make a simple mocha cappuccino shake. On the last day I asked for the manager's name. I was told his name was tyrone. Abby and her hateful demeanor today informs me that no the store manager is actually a man named Billy and she is clueless as too when he works. Abby is very rude, hateful, and disrespectful. Lazy employees that have zero accountability for their actions. The store was dirty, it had a sour smell. When we first came we were told that we were not allowed to order Baskin-Robbins through the drive-thru that it was a mandatory in-store purchase.
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July 2023 by Lezlee Pierce
Tried to get ice cream the individuals who were working would not let us get ice cream. This establishment is ran by a group of disrespectful individuals I went back and asked for the individuals number who had the franchise. They began screaming at me why are you yelling at me. I stated because you keep yelling what at me. This continued multiple times. To make a long story short they stated their manager apparently told them to not serve ice cream 20 minutes before close and they would not give me the number. I guess their hours need to change to 8:30 if you’re going to stop serving customers.To get number the rude employee stated I would have to look it up myself or call manger tomorrow.Go across the street to Happy Joes where they want to serve you.I hope manager Billy makes it clear to employees that this is not how it is to be ran. If a customer say I want number at least give them their number.
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July 2023 by Lezlee P
Tried to get ice cream the individuals who were working would not let us get ice cream. This establishment is ran by a group of disrespectful individuals I went back and asked for the individuals number who had the franchise. They began screaming at me why are you yelling at me. I stated because you keep yelling what at me. This continued multiple times. To make a long story short they stated their manager apparently told them to not serve ice cream 20 minutes before close and they would not give me the number. I guess their hours need to change to 8:30 if you’re going to stop serving customers. To get number the rude employee stated I would have to look it up myself or call manger tomorrow. Go across the street to Happy Joes where they want to serve you. I hope manager Bill lets the staff know this is not how they want this handled in the future. They are not to respond with you can know look it up yourself because your yelling when they are all yelling or call tomorrow.
